Professional Standards

Presented by

Melissa Collett, Professional Standards Director. CII

About this talk

The Insurance Institutes of Scotland are happy to announce their next regional webinar which will focus on the topic of ethics. Making ethical decisions is even more difficult during times of crisis. Having a strong ethical purpose and culture is vital to rebuilding public trust in a sector that has been impacted by challenging environment. This webinar will explain How the CII Code of Ethics can help professionals tackle issues such as: Digitalisation of insurance Financial inclusion Transparency and the expectation gap Find solutions to all these issues and more in this webinar delivered by Melissa Collett, CII. Melissa Collett is Professional Standards Director at the Chartered Insurance Institute (CII), leading its professional standards, ethics and conduct activity as a united profession across insurance and financial planning. She is also responsible for the professional body’s legal affairs, risk management, disciplinary matters and governance. She is keen to raise awareness of best practice and drive ethical behaviour through engagement with the profession and external stakeholders. Melissa has an extensive background in consumer and legal issues. She spent over a decade at the Financial Ombudsman Service, was a Director at Fairer Finance and sits as a Tribunal Judge. She is also qualified solicitor, specialising in insurance law at Hogan Lovells. She is a frequent speaker at conference and events, sits on judging panels, and is the author of numerous articles and publications on consumer law subjects.

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We are a professional body dedicated to building public trust in the insurance and financial planning profession. Our strapline Standards. Professionalism. Trust. embodies our commitment to driving confidence in the power of professional standards: competence, integrity and care for the customer. We deliver that commitment through relevant learning, insightful leadership and an engaged membership. Our 125,000 members commit to high professional standards by maintaining continuing professional development and adhering to a published ethical code. Our Royal Charter requires us to secure and justify the confidence of the public.