Improving Customer Experience with AI

Presented by

Ramesh Dontha, Digital Transformation Pro | Lance Moncrieffe, Cognizant | Michelle Martinez, Confidential

About this talk

Staying ahead of trends in the customer experience (CX) space is vitally important. It’s the difference between simply delivering the experience that your customers need vs the experience they want. Integrating AI into your CX, from chatbots to voice recognition, creates a personalised and modern experience. With customer expectations high, it’s no longer enough to keep up with trends in the CX, but now necessary to stay one step ahead of trends. But what does this look like today? Where does AI stand in the CX space, and how can we leverage this? Join us in this session as we discuss: - How to modernise your customer experience with AI - Using AI to meet customer needs - The future of CX
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