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How to Transform and Automate Security Operations

It’s been almost 5 years since we shipped our first security orchestration product. We’ve seen tremendous adoption and advances in both incident and vulnerability response. Automation and orchestration are no longer intimidating but have actually become trusted allies in the fight against increasing demands and limited resources. In 2021, your company will depend ever more heavily on digital services, which means you must adapt and extend security and vulnerability operations. Attend this session to learn how digitized, cross-functional workflows can embed best practices, efficiency, and security resilience into operations.
Recorded Mar 10 2021 14 mins
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Presented by
Lou Fiorello, Head of Security Products at ServiceNow
Presentation preview: How to Transform and Automate Security Operations

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  • Channel
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  • Attacking and Defending a Distributed Workforce Oct 19 2021 4:00 pm UTC 50 mins
    Tom Steele, Zach Lanier, Michael Robbins, and Tim Boswell
    Moving to a more distributed workforce changes the risk profile for a company, opens up new attack vectors, and places new burdens on those trying to defend the enterprise. A distributed workforce also changes day to day business interactions at both technical and operational levels.

    In this webcast, Tom Steele, Zach Lanier, and Michael Robbins discuss these risks from both attacker and defender perspectives, and how their tools, techniques, and controls have evolved with the changing workforce landscape.
  • Automating security incident response helps bridge the gap with IT and security Oct 14 2021 4:00 pm UTC 42 mins
    Karl Klaessig, director of product marketing, Security Operations at ServiceNow
    Today’s top cybercriminals are intelligent, well-funded, and tenacious—demanding faster responses with comprehensive visibility across your environment. Security operations teams forced to deal with complex, inefficient processes only impedes response times.

    For more effective security, organizations must shift away from this reactive paradigm—automating and accelerating workflows between their security and IT teams.

    Join our webinar for insights on how your organization can dramatically reduce incident response time and better scale your security teams—delivering accurate incident reporting and tracking.
  • Empower your first responders with vulnerability response Oct 6 2021 4:00 pm UTC 40 mins
    Mike Plavin, senior technical product marketing manager for ServiceNow Security Operations
    Vulnerabilities don’t often get the same amount of notice as phishing attacks or advanced persistent threats, but when a critical vulnerability is exploited, your organization could suffer major damage to your business and reputation.

    Join our webinar on improving your vulnerability response. Mike Plavin, senior technical product marketing manager, will share real-world examples of how our customers have used the capabilities of the Now Platform® to address their biggest vulnerability concerns. You’ll walk away with greater insights on:

    -The power and value of risk-based vulnerability response
    -How our customers use automated vulnerability response to reduce triage times
    -The powerful reporting our customers use to drive efficiency
    -How the ServiceNow® Vulnerability Response flow works
  • Fast & Effective Vulnerability Response Sep 28 2021 4:00 pm UTC 52 mins
    Tim Boswell and Barbara Kay, ServiceNow
    It's time to bridge the data and communication gap between IT and Security to provide a holistic view and context to threats for effective response. Risk-based vulnerability prioritization and management provides a consistent and collaborative workflow to do this. It automates steps like scoring, assignment, and reporting for accountability to make work, work better.

    Join our virtual seminar to hear how your organization can employ best practices and orchestration for fast and effective vulnerability response.

    During this session you will learn:
    - How to understand the vulnerability risk for IT resources
    - How business context, vulnerability severity, and exploitation work together to prioritize what to work on
    - How to speed time to fix with SecOps and IT Ops collaboration
  • The MITRE ATT&CK Framework and SOAR: Better Together Recorded: Sep 23 2021 53 mins
    Jon Oltsik, Enterprise Strategy Group and Karl Klaessig, ServiceNow
    Enterprises are enthusiastic about the MITRE ATT&CK Framework, a behavioral-based threat model, and how it can help enable thinking “like the enemy”—stitching together cyber-attack kill chains and visualizing adversarial tactics.

    However, while many security tools provide basic MITRE ATT&CK support, SOC teams still find it hard to operationalize the framework into processes for incident detection, security engineering, and threat hunting and response. Your security orchestration, automation, and response (SOAR) tools can help, but only if they’re tightly integrated.

    Join our webinar on integrating the MITRE ATT&CK Framework with SOAR, as we discuss:

    - The key requirements you will need for this integration
    - The benefits you can gain by including MITRE ATT&CK data into incidents/observables
    - Creating custom dashboards and runbooks
    - Gaining an intuitive visualization of attack campaigns and adversarial behavior
  • How NCR drove a faster, more efficient security response program Recorded: Sep 15 2021 43 mins
    Dusan Vignjevic and Rajanikanta Dash of NCR Corporation
    Advancing your security maturity level requires building a proactive security program that relies on automation and integrates threat intelligence across your IT environment. ServiceNow® Security Operations makes this all possible.

    In this webinar, NCR Corporation will join us to discuss how it deployed effective security integration by using Recorded Future data, threat intelligence, research, and analysis to support real-time data enrichment against vulnerabilities. Join us and get insights on how NCR:

    -Increased its security response time and boosted efficiency
    -Deployed remediation prioritization based on business impact
    -Reduced daily firefighting for greater focus on future improvements
  • Automated Security Incident Response Recorded: Jul 7 2021 16 mins
    Chris Derton of Rubrik and Karl Klaessig of ServiceNow
    What are the keys to help customers minimize risk and downtime associated with cyber security threats?

    Watch this webinar to learn how to increase resiliency against ransomware attacks by applying a SaaS delivered machine learning model to backup metadata. When you automate critical data management workflows across your entire infrastructure, you can manage thousands of VMs with one SLA policy engine and instantly recover files or entire VMs.

    Featured speakers:
    -Chris Derton, SE manager, TOLA, Rubrik
    -Karl Klaessig, director of product marketing, security operations, ServiceNow
  • Effectively Respond to the Cyber Storm of the Century with SOAR! Recorded: Jun 29 2021 28 mins
    Karl Klaessig and Mike Plavin of ServiceNow
    The almost overnight migration to a virtual employee workforce has tasked Security and IT teams to deliver and secure digital transformation at lightning speed. Not an easy task for teams already stretched thin and juggling multiple tools and limited resources. With the volume of threats in mind and the scaling that essentially needs to happen overnight for these teams, security orchestration and automation (SOAR) solutions are critical for their success.

    Watch this webinar to learn how automating workflows and shared data and actions between Security and IT teams can help ensure that threats to your business are resolved before they can impact the business and your employees.

    Featured speakers:
    -Karl Klaessig, Director of Product Marketing, Security Operations, ServiceNow
    -Mike Plavin, Senior Technical Product Marketing Manager, Security and Risk, ServiceNow
  • Automating and Orchestrating Security Incident Response Recorded: Jun 24 2021 20 mins
    Karl Klaessig of ServiceNow
    Threats move at machine speed – so tools that automate the processes and work with our teams in real-time are critical for Security and IT teams to collaborate quickly and effectively for vulnerability and incident response. Watch this webinar and learn how automating workflows and shared data and actions between security and IT teams helps ensure that threats to your business are resolved before they can impact the business and your remote employees.

    Featured speaker:
    Karl Klaessig, Director of Product Marketing, Security Operations, ServiceNow
  • Building to the Future: Connecting Financial Services Operations Front to Back Recorded: Jun 16 2021 51 mins
    Laurén Robbins & Tammi Shapiro of ServiceNow, Simon Cox of Lloyd's Banking Group and Brett King, Author and Futurist
    COVID-19 has reinforced the fundamental importance of customer engagement and trust in financial services. This need to provide secure, consistent experiences requires digital transformation that extends beyond the engagement layer, to the costly, disconnected and fragmented systems and processes often found in middle and back offices.

    Institutions need to strip away the traditional barriers between these ‘offices’ and build connectivity across the entire business. By doing so they can move towards becoming a truly agile and resilient organization that maximizes efficiency and productivity.

    Featured speakers:
    -Laurén Robbins, VP and General Manager, Financial Services, ServiceNow
    -Tammi Shapiro, Global Head of Product, Financial Services, ServiceNow
    -Simon Cox, Technology Resilience & Service Transformation Director, Lloyd's Banking Group
    -Brett King, Moderator, Author and Futurist
  • Top 3 security operations challenges - and how to solve them Recorded: Jun 8 2021 41 mins
    Karl Klaessig, director of product marketing, security operations, ServiceNow
    In 2020, we saw how opportunistic and tenacious cybercriminals can be. In 2021, we need unique insights into their malicious actions and operations to stay ahead.

    In this webinar, we’ll explore how dissecting attackers' behavior and automating responses can better defend your attack surface. Join us for actionable insights into empowering your security operations as we:

    - Offer a walkthrough of the entire incident lifecycle
    - Cover everything from analysis and investigation to containment and remediation
    - Show how automated workflows can be your security operations team’s new superpower

    Featured speaker:
    Karl Klaessig, director of product marketing, security operations, ServiceNow
  • Identify and respond to application vulnerabilities Recorded: Jun 3 2021 44 mins
    Julian Azaret, outbound product manager, ServiceNow
    Hosted by Julian Azaret of ServiceNow, this webinar will shine a light on your application vulnerabilities and what you can do to create a more secure development process.

    Secure development practices are a part of the DevOps revolution. Security scanning should be incorporated into every aspect of the development pipeline—from code, to build, to runtime. But how can you aggregate all those security scanning results from different tools across all applications in development?

    What you need is a single view of all application vulnerabilities, and to know what dev team is responsible for them—in real time and at scale. This can be a nearly impossible accomplishment at best, and if you fail to meet this need (and drive accountability), then you’ll likely end up with security flaws in production.

    Learn how you can use the power of the NOW Platform to:

    - Identify and resolve application vulnerabilities
    - Focus on the larger context of your enterprise
    - Shift security left and fix faster

    Featured speaker:
    Julian Azaret, outbound product manager, ServiceNow
  • How to resolve phishing incidents faster through automation Recorded: May 26 2021 35 mins
    Akhila Managoli, staff information security engineer, ServiceNow & Matt Seller, senior digital forensics engineer, ServiceNow
    Make sure you don’t get caught this Phishing Season. Join Akhila Managoli, staff information security engineer, and Matt Seller, senior digital forensics engineer, for an exclusive webinar that looks into how ServiceNow has automated and supercharged its phishing response.

    Bad actors are phishing for you, dangling click-bait so they can steal your credentials and cause trouble for you and your organization. Our awareness program—plus the Report Phish button in Outlook that makes it easy to report a possible attack—has increased the Security team’s workload like never before. So, how do you keep from getting buried?

    Hear how the ServiceNow Security Operations team uses ServiceNow Security Incident Response solution’s automated workflows to resolve phishing incidents.

    Featured speakers:
    Akhila Managoli, staff information security engineer, ServiceNow
    Matt Seller, senior digital forensics engineer, ServiceNow
  • Smarter Phishing Playbooks Using Threat Intelligence Recorded: May 20 2021 30 mins
    Glenn Wong, Recorded Future and Mike Plavin, ServiceNow
    Recorded Future’s Integration with ServiceNow’s Security Operations Module gives clients easy access to elite Threat Intelligence directly within ServiceNow’s platform, thus helping analysts save precious time by empowering them to resolve incidents quickly, with confidence.

    In this session we will review basic features of the integration and Recorded Future’s threat intelligence, and then quickly transition to an advanced use case: using the integration and phishing-specific risk rules, in conjunction with the ServiceNow Flow Designer, to create a powerful phishing playbook that can automatically triage suspected phishing attacks.
  • Automating Incident Response Helps Bridge the Gap Between IT and Security Recorded: May 12 2021 39 mins
    Karl Klaessig, Director of Product Marketing, Security Operations at ServiceNow
    Today’s top cybercriminals are intelligent, well-funded, and tenacious—demanding faster responses with comprehensive visibility across your environment. Security operations teams forced to deal with complex, inefficient processes only impedes response times.

    For more effective security, organizations must shift away from this reactive paradigm—automating and accelerating workflows between their security and IT teams.

    Join our webinar for insights on how your organization can dramatically reduce incident response time and better scale your security teams—delivering accurate incident reporting and tracking.
  • Vulnerability Response: The Cyber Risk Landscape Recorded: May 4 2021 47 mins
    Natasha Gupta and Julian Azaret, Security Operations at ServiceNow
    With organizations embracing a remote workforce, the attack surface has greatly expanded and introduced new levels of cyber risk—exposing flaws in existing vulnerability management strategies.

    For remote employee devices, these flaws often include inconsistent patching refreshes, the inability to pinpoint exploitability, and unclear collaboration between IT and Security. Register now and learn how ServiceNow® Vulnerability Response can help you:

    - Providing centralized reporting and visibility of exploitability data, remediation progress, and playbook effectiveness
    - Establishing workflows for a variety of use cases, including application and IT-based vulnerabilities, and software misconfiguration
    - Enabling proactive and contextual prioritization of vulnerabilities
    - Accelerating your response by 25%, dramatically reduce case backlog
  • Effectively Respond to the Cyber Storm of the Century with SOAR Recorded: Apr 29 2021 26 mins
    Karl Klaessig and Mike Plavin, ServiceNow
    The almost overnight migration to a virtual employee workforce has tasked Security and IT teams to deliver and secure digital transformation at lightening speed! Not an easy task for teams already stretched thin and juggling multiple tools and limited resources. With the volume of threats in mind and the scaling that essentially needs to happen overnight for these teams, security orchestration and automation (SOAR) solutions are critical for their success.

    Learn how automating workflows and shared data and actions between security and IT teams can help ensure that threats to your business are resolved before they can impact the business and your employees.

    Karl Klaessig, Director of Product Marketing, Security Operations at ServiceNow
    Mike Plavin, Technical Product Marketing Manager, Security Operations at ServiceNow
  • Drive operational resilience with IT and security teams collaboration Recorded: Apr 21 2021 27 mins
    Barbara Kay, Senior Director, Product Marketing for Risk & Security at ServiceNow
    When security and IT are working in harmony, they’re able to drive continuous improvement and use accurate and repeatable processes to customize playbooks and policies for smarter, automated responses that unlock new efficiencies.

    Join this webinar to better understand, how you can be secure in the knowledge that by pairing human action with AI and automation, you’ve got all angles covered, no matter what the threats are, or where your teams happen to be.
  • Best Practices in Adopting NIST and CIS Control Frameworks Recorded: Apr 13 2021 36 mins
    James Blake, Advisory CISO at ServiceNow
    Proven frameworks offer reliable structure for maturing security programs.

    Join this discussion to learn how you can most efficiently adopt the NIST CSF and RMF frameworks or the CIS Top 20 Controls. We'll present coverage, fine-grained alignment, and quick time-to-value examples based on the ServiceNow Security and Risk portfolio with other ServiceNow and ecosystem products.
  • Now on Now: Lessons learned from evolving our own SOC Recorded: Apr 8 2021 26 mins
    Tim Boswell, Senior Solutions Architect Security and Risk at ServiceNow
    Protecting enterprises today is defined by your ability to stay ahead of threats, which requires integrating vast numbers of security tools, correlating key enrichment data, and developing the right workflow and playbooks. You’re also on the hook for delivering the analytics executive leadership requires for assessing your organization’s security posture. Otherwise, you’re sitting exposed to the next big attack. At ServiceNow®, we’ve faced and overcame these challenges.

    Join this session to see how we used our own history and expertise in empowering enterprise cyber-defense, maturing teams, and scaling the Security Operations Center (SOC). You’ll get insights and lessons learned on how our ServiceNow SOC analysts used ServiceNow Security Incident Response (SIR) to:

    - Protect our organization—one of the fastest growing SaaS companies out there
    - Provide the performance metrics you need for assessing your SOC’s capacity and maturity
    - Gain insights into threat impacts and risks to effectively evolve your security team and response workflow
Tackle cyber risk with streamlined security and vulnerability response
ServiceNow enables security incident and vulnerability prioritization and a response engine built on the Now Platform. Purpose-built to enable security and IT teams to respond faster and more efficiently to incidents and vulnerabilities, ServiceNow leverages intelligent workflows, automation, and a deep connection with IT to streamline security and vulnerability response. You can dramatically scale your teams’ capacity and accelerate incident and vulnerability response with Security Operation’s automated workflows and collaborative data platform, enabling you to stay ahead of today’s persistent threats and vulnerabilities.

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  • Live at: Mar 10 2021 5:00 pm
  • Presented by: Lou Fiorello, Head of Security Products at ServiceNow
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