Building to the Future: Connecting Financial Services Operations Front to Back

Presented by

Laurén Robbins & Tammi Shapiro of ServiceNow, Simon Cox of Lloyd's Banking Group and Brett King, Author and Futurist

About this talk

COVID-19 has reinforced the fundamental importance of customer engagement and trust in financial services. This need to provide secure, consistent experiences requires digital transformation that extends beyond the engagement layer, to the costly, disconnected and fragmented systems and processes often found in middle and back offices. Institutions need to strip away the traditional barriers between these ‘offices’ and build connectivity across the entire business. By doing so they can move towards becoming a truly agile and resilient organization that maximizes efficiency and productivity. Featured speakers: -Laurén Robbins, VP and General Manager, Financial Services, ServiceNow -Tammi Shapiro, Global Head of Product, Financial Services, ServiceNow -Simon Cox, Technology Resilience & Service Transformation Director, Lloyd's Banking Group -Brett King, Moderator, Author and Futurist

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (52)
Subscribers (1527)
Transform your security operations the same way you are transforming your business with automation, AI, context, and collaboration between security, IT, and risk teams. You can identify, prioritize, and respond with agility to evolving cyber threats. We can also help you get proactive to improve your security by systematically hardening and reducing your digital attack surface and optimizing and orchestrating your security operations.