Building to the Future: Connecting Financial Services Operations Front to Back

Presented by

Laurén Robbins & Tammi Shapiro of ServiceNow, Simon Cox of Lloyd's Banking Group and Brett King, Author and Futurist

About this talk

COVID-19 has reinforced the fundamental importance of customer engagement and trust in financial services. This need to provide secure, consistent experiences requires digital transformation that extends beyond the engagement layer, to the costly, disconnected and fragmented systems and processes often found in middle and back offices. Institutions need to strip away the traditional barriers between these ‘offices’ and build connectivity across the entire business. By doing so they can move towards becoming a truly agile and resilient organization that maximizes efficiency and productivity. Featured speakers: -Laurén Robbins, VP and General Manager, Financial Services, ServiceNow -Tammi Shapiro, Global Head of Product, Financial Services, ServiceNow -Simon Cox, Technology Resilience & Service Transformation Director, Lloyd's Banking Group -Brett King, Moderator, Author and Futurist

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ServiceNow enables security incident and vulnerability prioritization and a response engine built on the Now Platform. Purpose-built to enable security and IT teams to respond faster and more efficiently to incidents and vulnerabilities, ServiceNow leverages intelligent workflows, automation, and a deep connection with IT to streamline security and vulnerability response. You can dramatically scale your teams’ capacity and accelerate incident and vulnerability response with Security Operation’s automated workflows and collaborative data platform, enabling you to stay ahead of today’s persistent threats and vulnerabilities.