COVID-19 has reinforced the fundamental importance of customer engagement and trust in financial services. This need to provide secure, consistent experiences requires digital transformation that extends beyond the engagement layer, to the costly, disconnected and fragmented systems and processes often found in middle and back offices.
Institutions need to strip away the traditional barriers between these ‘offices’ and build connectivity across the entire business. By doing so they can move towards becoming a truly agile and resilient organization that maximizes efficiency and productivity.
Featured speakers:
-Laurén Robbins, VP and General Manager, Financial Services, ServiceNow
-Tammi Shapiro, Global Head of Product, Financial Services, ServiceNow
-Simon Cox, Technology Resilience & Service Transformation Director, Lloyd's Banking Group
-Brett King, Moderator, Author and Futurist