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Taming risky businesses with VRM

Evaluating third-party vendors prior to a business relationship is critical to managing risk for enterprises. But, executing a vendor risk assessment is often a time-consuming and error-prone process. At ServiceNow®, we set out to change this and see better outcomes.

Join us to learn how we use our Vendor Risk Management solution to assess third-party risks quickly and accurately—creating positive experiences for both ServiceNow and our partners. You’ll get actionable insights into our approach on:
- Identifying risk challenges and seeing better outcomes
- Increasing efficiency in the process while covering more vendors
- Implementing our new due diligence process with increased transparency and an 80% reduction in email from where we started

Featured speakers:
Mark Gardner, senior manager, compliance management, ServiceNow
Troy Dunham, director of IT applications, Legal & GRC, ServiceNow
Recorded Jun 10 2021 52 mins
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Presented by
Mark Gardner, senior manager, compliance management & Troy Dunham, director of IT applications, Legal & GRC, of ServiceNow
Presentation preview: Taming risky businesses with VRM

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  • Navigating the path to resilience Aug 4 2021 4:00 pm UTC 49 mins
    Brandon Reese of ServiceNow
    Resilience is the watchword for 2021. However, the path to resilience requires successfully navigating a digital transformation. While this brings organizations unmatched opportunities and capabilities for growth, it also creates a rapidly changing business environment which introduces new risks — making it imperative for organizations to manage them. What is needed are practical steps for tackling a digital transformation by building the culture, methodology, and tools that lays the foundation on which the pillars of resilience can be built.

    During this session, you will learn about:
    The current state of Governance, Risk & Compliance in the digital era
    Practical steps to surviving a digital transformation
    The necessary elements of a robust resilience program
    Featured speaker:
    Brandon Reese, risk solutions specialist, ServiceNow
  • Risk management in action: 4 key pillars for achievable resilience Jul 27 2021 4:00 pm UTC 60 mins
    Scott Ferguson and Mark Kalen of ServiceNow
    Resilience demands that we make a conscious commitment to anticipate, prevent, respond, and adapt to adverse events. Watch this webinar for an extended play demonstration that walks you through operational processes and innovations to build technology, supplier, workforce, and process resilience.

    In this session we cover the operational resilience lifecycle to help you define where your organization is today and what to focus on next. Our experts walk you through real world scenarios with best practices in key industries (ie Financial Services, Healthcare and Telecom) to illustrate:
    -How to ‘anticipate’ disruptions by identifying and prioritizing risk and dependencies
    -‘Prevent’ by establishing indicators, updating response plans, and proactively testing event scenarios
    -Monitoring to ‘respond and recover’ to support quick response of your action plans
    -Arming your team to ‘adapt’ by collecting and analyzing data to identify root cause and necessary controls and process improvements

    Featured speakers:
    Scott Ferguson, director, outbound product management, ServiceNow
    Mark Kalen, director, product marketing, ServiceNow
  • Essential operational resilience Jul 22 2021 4:00 pm UTC 61 mins
    Keith Pearson, Kevin Barnard and Barbara Kay of ServiceNow
    Operational resilience is the ability of an organization to continue to serve its customers, deliver products and services, and protect its workforce in the face of adverse operational events by anticipating, preventing, recovering from, and adapting to such events. This is an essential element of Principled Performance - the ability to reliably achieve objectives while addressing uncertainty and acting with integrity.

    COVID-19’s far-reaching impacts have thrashed many companies’ Plan-A strategies, yet the pandemic offers rich learning opportunities on operational resilience. Leaders will need these insights to navigate crises and disruptions that will arise long after this coronavirus subsides.

    Watch this webinar as we take you through a continuous four-stage cycle of preparing for and supporting operational resilience.

    Learning objectives:
    -Define resilience across the four pillars of the business
    -Understand the lifecycle for managing resilience
    -Understand and collect best practices

    Featured speakers:
    Keith Pearson, global head of financial services go to market, ServiceNow
    Kevin Barnard, sr. director connected enterprise, ServiceNow
    Barbara Kay, sr. director product marketing, ServiceNow
  • Reducing risk during a pandemic Jul 14 2021 4:00 pm UTC 52 mins
    Christy ‘Dru’ Druzynski and Dan Minter of ServiceNow
    The Department of Homeland Security recently published advice on four principles to safeguard your infrastructure, supply chain, cyber security, workforce and customers. Hear from ServiceNow experts as they break down these criticalities. And that’s just the beginning – organizations must move from pandemic response into ongoing crises management across all types of business risk in all departments – whether HR, IT or Customer Support. We explore the landscape of crises planning including:
    -Best practices in data collection to inform response plans
    -Assembling a crisis management team
    -Preparing for IT outages and security incidents
    -Using an integrated risk framework to measure and respond to risk, wherever it appears
    Watch this webinar for these insights and more to maintain operational resiliency – keep your business alert, safe and secure.

    Featured speakers:
    Christy ‘Dru’ Druzynski, CISSP, GCIH, Enterprise Solutions Consultant, ServiceNow
    Dan Minter, CISM, CBCP, MBCI, Sr. Advisory Solution Consultant, ServiceNow
  • The top 3 areas where today’s CISO needs to focus Jul 7 2021 4:00 pm UTC 63 mins
    James Blake of ServiceNow
    The COVID-19 pandemic has had a profound effect on almost every aspect of our life: how we work, how we travel, how we shop and how we interact with our friends and families. Even more jarring is that this change happened in a matter of weeks or months, and we still face a great deal of uncertainty.

    During this time the CISO is witnessing their career evolving before their very eyes, with two words dominating their new career paths: resiliency and agility. Although there has already been a seismic shift in the way many businesses operate the tectonic plates have not finished moving. Quite how or even when the ground will settle for the long-term is not entirely clear. What is clear, however, is that the CISO needs to both keep the business safe and be prepared and flexible enough to support the new reality.

    Today’s CISO needs to be empowered to deal with their historical technical and process debt, the reality of the situation today, and the business of the future. Watch this webinar as we discuss the top 3 areas today’s CISO needs to be focusing on.

    Featured speaker:
    James Blake, Advisory CISO, ServiceNow
  • Learn how a regional bank addresses risk, improves efficiency Jul 1 2021 4:00 pm UTC 57 mins
    John, chief risk officer, a regional bank with David Deckter of Edgile and Mark Kalen of ServiceNow
    A regional bank provides financial services to farmers, ranchers, and agricultural businesses. To achieve better outcomes, it teamed with Edgile to create a comprehensive risk framework and risk register addressing three domains: Enterprise Risk, Operational Risk, and IT Risk. To accomplish this, they turned to ServiceNow®.

    Join our webinar for this fascinating case study. You’ll learn how the regional bank met its business requirements in just eight weeks—deploying ServiceNow Integrated Risk Management (IRM). You’ll also get an overview of the benefits the bank saw, including:
    - Gaining consistency and efficiency through smart techniques
    - Optimizing an existing process to assess risks and controls through diagnostics powered by ServiceNow IRM
    - Enhancing its risk methodology and what’s next on the roadmap regarding control testing and policy lifecycle management


    Featured speakers:
    John, chief risk officer, a regional bank
    David Deckter, partner, GRC, security and cloud solutions, Edgile
    Mark Kalen, global director, risk solutions, ServiceNow
  • How to manage health & safety regulations post COVID-19 Jun 23 2021 4:00 pm UTC 59 mins
    Gaye van der Eerden of Enhesa, Peter Oneppo of Serenity EHS, with Emlyn King of ServiceNow
    In the post COVID-19 world, it’s never been more important to stay on top of Health and Safety regulations. Sign up for this webinar to learn how these experts do it.

    You’ll hear from Enhesa—the market leader in global EHS compliance assurance—on how COVID-19 has shaped Health and Safety regulations around the world, and how you can use Serenity EHS and the ServiceNow platform to transform health and safety in the workplace.

    You’ll also hear from Serenity EHS, an Elite Built On NOW ServiceNow partner and the market leader in EHS compliance assurance. Serenity EHS will showcase their ServiceNow certified EHS Incident Management and Compliance Assurance Solutions, geared toward helping organizations digitize their EHS operations, simplify their EHS regulatory landscape, and integrate EHS into their enterprise risk program with ServiceNow GRC applications.

    Join us and hear key insights such as:
    - The challenges of managing EHS compliance in multi-national organizations
    - How to cut through the maze of mounting EHS regulations and reduce time and money spent on compliance management
    - How EHS leadership and facility managers can automate EHS operations, identify applicable regulations, and perform site inspections and audits

    Featured speakers:
    Gaye van der Eerden, global head of business development, Enhesa
    Peter Oneppo, co-founder, Serenity EHS
    Emlyn King, advisory solution consultant, GRC practice, ServiceNow
  • What does the future hold for Regulatory Compliance? Jun 15 2021 4:00 pm UTC 49 mins
    Andrew Yuille & Susannah Hammond of Thomson Reuters with Mike Spano of ServiceNow
    Join us for this exclusive webinar to discuss what lies ahead for Regulatory Compliance.

    2020 was a year of digital transformation and acceleration to meet the challenges of the COVID-19 pandemic. By necessity and design, firms have implemented the roll-out of technology, often at speed, to enable business activities to continue as countries went into lockdown. The applications that are covered by the term “FinTech” are fast becoming part of financial services firms’ identity.

    So, in a marketplace that is still maturing, the question to ask is whether corporate governance and the culture of financial service firms have managed to keep pace with this new tech.

    In this webinar, we’ll discuss results from Thomson Reuters Regulatory Intelligence’s (TRRI) fifth annual survey on FinTech and how ServiceNow helps:
    - The views and experiences of 400 compliance and risk practitioners
    - The huge step forward in adopting and implementing technology during the pandemic, despite ongoing budget challenges
    - Key insights into the ServiceNow Regulatory Change Management application


    Featured speakers:
    Andrew Yuille, strategic alliances, Thomson Reuters
    Susannah Hammond, senior regulatory intelligence expert, Thomson Reuters
    Mike Spano, business process consultant, ServiceNow
  • Taming risky businesses with VRM Recorded: Jun 10 2021 52 mins
    Mark Gardner, senior manager, compliance management & Troy Dunham, director of IT applications, Legal & GRC, of ServiceNow
    Evaluating third-party vendors prior to a business relationship is critical to managing risk for enterprises. But, executing a vendor risk assessment is often a time-consuming and error-prone process. At ServiceNow®, we set out to change this and see better outcomes.

    Join us to learn how we use our Vendor Risk Management solution to assess third-party risks quickly and accurately—creating positive experiences for both ServiceNow and our partners. You’ll get actionable insights into our approach on:
    - Identifying risk challenges and seeing better outcomes
    - Increasing efficiency in the process while covering more vendors
    - Implementing our new due diligence process with increased transparency and an 80% reduction in email from where we started

    Featured speakers:
    Mark Gardner, senior manager, compliance management, ServiceNow
    Troy Dunham, director of IT applications, Legal & GRC, ServiceNow
  • Putting data at the heart of risk and resilience transformation Recorded: Jun 2 2021 56 mins
    Keith Pearson and Michael Murphy of ServiceNow with Steve Allan of Lloyds Banking Group
    Even before Covid-19 had its unprecedented global impact on financial services, UK regulators were focusing on the ability of financial institutions and firms to respond to unforeseen events. The themes of preparing for, avoiding and recovering from unforeseen events are consistent, and the need to manage the complexity that this entails through a coherent set of data is paramount.

    With the Lack of centralized data governance, fragmented systems, disparate data sources, highly manual and interdependent processes - institutions are challenged with multiple versions of the truth, decreasing control and increasing costs. These factors are the internal threats to financial institutions ability to effectively and consistently deliver great services to their customers.

    Join our industry experts Keith Pearson, Global Head of Financial Services GTM, along with Michael Murphy, Head of Risk and Compliance, Financial Services, as they discuss the IT risk revolution at Lloyds Banking Group with Steve Allan, ServiceNow Integrated Risk Management Product Owner, Lloyds Banking Group. They’ll share why it is essential to put data and technology at the heart of your operational resilience strategy and how you can achieve a single data model that connects business processes to technology that can underpin all critical elements associated with managing risks, establishing control, and ensuring resilience.
  • A Customer's Journey to Make Third-Party Resilience Real Recorded: May 25 2021 58 mins
    Geeta Jhamb, Senior Advisory Solution Architect, Risk Practice, ServiceNow
    The global pandemic put organizations’ business continuity plans to the test. When identifying gaps, inadequate vendor risk management and insufficient resilience planning often top the list. Rectify these issues.

    Watch this webinar to learn how to address risk and resilience at every stage in the vendor lifecycle. You’ll get an inside view from a ServiceNow customer as they walk through how they developed an integrated third-party risk management process:
    - The essential elements of a formal program
    - Steps for aligning vendor risk management to business priorities
    - How to address risk and resilience at every stage in the vendor lifecycle

    Featured speaker:
    Geeta Jhamb, Senior Advisory Solution Architect, Risk Practice, ServiceNow
  • Making Third-Party Resilience Real with Great American Insurance Group Recorded: May 5 2021 57 mins
    Holly Johnson & Brian Ballman at American Financial Group, Geeta Jhamb at ServiceNow
    The global pandemic put organizations’ business continuity plans to the test. When identifying gaps, inadequate vendor risk management and insufficient resilience planning often top the list. Rectify these issues.

    Join us to learn how to address risk and resilience at every stage in the vendor lifecycle. You’ll get an inside view of how Great American Insurance Group developed an integrated third-party risk management process, as we share:

    - The essential elements of a formal program
    - Steps for aligning vendor risk management to business priorities
    - How to address risk and resilience at every stage in the vendor lifecycle
  • A Platform Approach to Simplifying RMF Recorded: Apr 27 2021 39 mins
    Matthew Fisher, Security & Risk Architect at ServiceNow, Jorge Garcia, Product Manager at ServiceNow
    Cyber Risk Management in the Federal government is a daunting task that requires managing thousands upon thousands of controls and assets, automation between multiple IT and Business lines, and multiple technologies. Legacy approaches create huge amounts of friction, with heavy integration lifts and manual effort inside and outside the system. For efficient and cost-effective RMF automation, a true platform approach is needed - one that brings the Risk and Compliance, IT Service Management, IT Operations Management, Asset Management, Security, and more together in a seamless experience.
  • Beyond Digital Risk – Addressing Operational Risk Recorded: Apr 22 2021 53 mins
    Megan Fusco, Sr Advisory Solution Architect, Risk Practice and Alison Musci, Risk Solutions Sales Executive at ServiceNow
    Once you’ve conquered the challenge of managing your digital risks you may want to embark on the journey of addressing your operational risks. Operational risks are the uncertainties and hazards a company faces in its day-to-day business activities. It can result from breakdowns in internal procedures, people and systems.

    Taking the approach we’ve outlined of crawl, walk, run please watch to learn how you can:
    - Implement a program that engages your front line to identify the small control failures that if left unchecked—can lead to greater risk materialization and firm-wide failures.
    - See ServiceNow GRC Advanced Risk and user-friendly capabilities in action
  • Embracing resiliency for a Strategic advantage Recorded: Apr 15 2021 44 mins
    Stephane Bernard | Hasintha Gunawickrema | Chris Dew | Jayaraj Puthanveedu | Anna Mazzone
    While the joint BOE/FCA paper specifically addresses the financial sector, it offers lessons that impact businesses in every industry and how an organisation manages its response to operational disruptions, is critical to maintaining confidence in the business services it provides and its wider industry partners. ​

    This panel session features industry leaders responsible and accountable for operational resilience including guests from HSBC, Zurich Insurance, BNP Paribas and Euroclear. It is moderated by Anna Mazzone, the Head of ServiceNow’s Risk Business Unit.
  • DORA: Leveraging regulation to mitigate the risks of digital transformation Recorded: Apr 15 2021 36 mins
    Norman Nehls, Severn Consultancy GmbH, Frankfurt | David Vorih, Siemens Financial Services, Munich
    As a result of the pandemic, financial services institutions rely more than ever on their IT infrastructure to provide services to employees and customers.

    In this session, David Vorih, CIO at Siemens Financial Services discusses:
    - How to mitigate the accompanying risks of digital transformation
    - The steps needed to establish an IT-resilient organization
    - What role can or should regulation play in that context?

    Together with Norman Nehls from Severn Consultancy, a firm specialized in regulatory and change projects, David discusses his expectations for the European Commission’s upcoming DORA (Digital Operational Resilience Act) and how it could help his organization improve operations, in financial services as well as across the entire Siemens group.
  • Putting Data & Service Architecture at Heart of Operational Risk & Resilience Recorded: Apr 15 2021 42 mins
    Keith Pearson, ServiceNow | Simon Cox, Lloyds Banking Group
    Before Covid-19 had an unprecedented impact on global financial services, UK regulators were focusing on improving operational resilience. The themes of preparing for, avoiding and recovering from unforeseen events and the need to manage the complexity that this entails through a coherent services-driven data set was seen as being critical to control.

    Keith Pearson is joined by Simon Cox, Technology Resilience, Engineering, & Service Transformation Director at Lloyds Banking Group to discuss:

    - Best practices and benefits of implementing a scalable, sustainable and continuously improving operational resilience programme
    - The importance of having data and technology at the heart of its strategy
  • Operational resilience - future proof for a strategic advantage Recorded: Apr 15 2021 1 min
    Nick Strange, Bank of England | Hannah Gurga, UK Finance | Paul Smith, ServiceNow | Richard Wall, ServiceNow
    The UK is often considered to be forward thinking in identifying risk exposures associated with the adoption of new technology. They have called on the industry to consider, plan and anticipate the potential impact and harm to customers, regulated firms. Along with the wider financial system of failures in their important business services, the systems that support them and the role of the third party and market infrastructure providers.​

    In this session, we'll discuss:

    - The implications of the proposed requirements from the Operational resilience regulation and how the industry is responding
    - The bank’s expectations for minimising disruption to regulated firms and the wider financial system
    - The importance in managing technological change
    - How much more needs to be done for financial services organisations and how much is enough?

    Hannah Gurga, Chief of Staff and Managing Director for Digital, Technology & Cyber, UK Finance leads the conversation with Nick Strange, Senior Technical Specialist, Operational Risk & Resilience, Bank of England.
  • A New Paradigm for Managing Risk in Hybrid Cloud Environments Recorded: Apr 14 2021 54 mins
    Bob Osborn, CTO, Global Government Sector at ServiceNow
    Cybersecurity risk is front and center in the minds of IT professionals and Executives. As businesses struggle to adapt to a remote workforce and rapid digital transformation, forcing greater cloud adoption, cybersecurity concerns are heightened. The big question is, how do you effectively manage cybersecurity risk in uncertain times, hybrid cloud environments, and complex or highly regulated organizations? Frameworks like NIST and ISO provide a baseline, but you’ll need an integrated platform and a new paradigm.

    Join us to learn:
    - Best practices for planning and implementing cybersecurity measures
    - How to connect IT, security, vendors, and the business to continuously monitor risk and compliance - How to improve risk-based decision making, even in the cloud
  • BCM and Operational Resiliency - Innovation and Adoption during a pandemic Recorded: Apr 6 2021 28 mins
    Aaron Callaway, Director, BCM at ServiceNow and Keith Pearson, Head of Financial Services EMEA at ServiceNow
    During uncertain times, you want to ensure you’re building resilience for your critical business operations. Preparing now can help your organization mitigate risk and recover faster from disruptive events.

    Join us as we discuss the lessons learned from COVID-19 and how your organization can help improve its business continuity, crisis response, and return-to-work strategies. Using real-world examples, we’ll explore how you can:

    -Assess and prioritize your most critical business processes.
    -Review your dependencies, likely risks, and potential impacts.
    -Build your business continuity and disaster recovery programs, so you’re empowered for a faster, more efficient recovery.
Improve performance, compliance, and continuity across your enterprise
ServiceNow helps power your resilient business with risk-informed decisions integrated across the enterprise so people and organizations work better together. The Now Platform® breaks down silos by bringing together security operations, governance, risk, and compliance with IT, employee, and customer success workflows on a single platform, with a single architecture using a common data set. The Now Platform enables you to identify and prioritize enterprise risks, compliance issues, security incidents, and vulnerabilities more quickly than ever—and with new certainty. You’re able to monitor and reduce your risk exposure with real-time visibility. And you respond faster using workflows, automation, and orchestration.

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  • Title: Taming risky businesses with VRM
  • Live at: Jun 10 2021 4:00 pm
  • Presented by: Mark Gardner, senior manager, compliance management & Troy Dunham, director of IT applications, Legal & GRC, of ServiceNow
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