Essential operational resilience

Presented by

Keith Pearson, Kevin Barnard and Barbara Kay of ServiceNow

About this talk

Operational resilience is the ability of an organization to continue to serve its customers, deliver products and services, and protect its workforce in the face of adverse operational events by anticipating, preventing, recovering from, and adapting to such events. This is an essential element of Principled Performance - the ability to reliably achieve objectives while addressing uncertainty and acting with integrity. COVID-19’s far-reaching impacts have thrashed many companies’ Plan-A strategies, yet the pandemic offers rich learning opportunities on operational resilience. Leaders will need these insights to navigate crises and disruptions that will arise long after this coronavirus subsides. Watch this webinar as we take you through a continuous four-stage cycle of preparing for and supporting operational resilience. Learning objectives: -Define resilience across the four pillars of the business -Understand the lifecycle for managing resilience -Understand and collect best practices Featured speakers: Keith Pearson, global head of financial services go to market, ServiceNow Kevin Barnard, sr. director connected enterprise, ServiceNow Barbara Kay, sr. director product marketing, ServiceNow

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ServiceNow helps power your resilient business with risk-informed decisions integrated across the enterprise so people and organizations work better together. The Now Platform® breaks down silos by bringing together security operations, governance, risk, and compliance with IT, employee, and customer success workflows on a single platform, with a single architecture using a common data set. The Now Platform enables you to identify and prioritize enterprise risks, compliance issues, security incidents, and vulnerabilities more quickly than ever—and with new certainty. You’re able to monitor and reduce your risk exposure with real-time visibility. And you respond faster using workflows, automation, and orchestration.