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Risk management in action: 4 key pillars for achievable resilience

Resilience demands that we make a conscious commitment to anticipate, prevent, respond, and adapt to adverse events. Watch this webinar for an extended play demonstration that walks you through operational processes and innovations to build technology, supplier, workforce, and process resilience.

In this session we cover the operational resilience lifecycle to help you define where your organization is today and what to focus on next. Our experts walk you through real world scenarios with best practices in key industries (ie Financial Services, Healthcare and Telecom) to illustrate:
-How to ‘anticipate’ disruptions by identifying and prioritizing risk and dependencies
-‘Prevent’ by establishing indicators, updating response plans, and proactively testing event scenarios
-Monitoring to ‘respond and recover’ to support quick response of your action plans
-Arming your team to ‘adapt’ by collecting and analyzing data to identify root cause and necessary controls and process improvements

Featured speakers:
Scott Ferguson, director, outbound product management, ServiceNow
Mark Kalen, director, product marketing, ServiceNow
Recorded Jul 27 2021 60 mins
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Presented by
Scott Ferguson and Mark Kalen of ServiceNow
Presentation preview: Risk management in action: 4 key pillars for achievable resilience

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  • Simplify Audit Processes to Drive Business Growth​ Oct 26 2021 4:00 pm UTC 12 mins
    Anushree Randad, Product Manager for Risk at ServiceNow
    Audits traditionally have been complex workflows, driven by manual processes with hundreds of spreadsheets, requiring substantial attention to detail and time to complete. Whether you are performing an internal audit or working with external Auditors you are spending too much time and money managing audits. Compliance teams struggle as well burdened by testing, evidence collection, and reporting tasks. ServiceNow would like to offer practical advice on ways you can simplify and modernize you audit processes to not only speed them up but drive business growth.

    Join us to learn:
    - Three recommendations to improve audit efficiencies
    - Quantifiable value you could achieve
    - What is required to realize the value
  • BCM and CMDB best practices featuring Ajuvo and ServiceNow Oct 21 2021 4:00 pm UTC 57 mins
    Aaron Callaway, ServiceNow; Jeremy Gardner, Ajuvo; Aswin Kumar, ServiceNow
    Natural disasters and business disruptions can occur anywhere - with the potential to bring operations to a halt. Fortunately, ServiceNow and Ajuvo enable businesses to recover from disruptions rapidly. We’ll explore:
    - BCM best practices as performed and perfected by ServiceNow on the Now Platform
    - How BCM and CMDB may effect the future of IT and the evolution of work
    - The unique ServiceNow and Ajuvo protective framework
    - BCM/CMDB value outcomes: defined, quantified and simplified
  • Combating Ransomware with ServiceNow Oct 13 2021 4:00 pm UTC 43 mins
    Teresa Law, ServiceNow; Christy Druzynski, ServiceNow; Krislyn McDonnell, Recorded Future
    Over the last 18 months, ransomware has become a national epidemic, attacking schools, hospitals, energy, utilities and transportation companies without pity. And with the current rate of growth, its highly likely that you could be next.

    That’s why it’s critically important that you register now to watch Combating Ransomware with ServiceNow IRM, Security Operations, and Recorded Future.

    You’ll find out how vulnerable your organization currently is, and learn how to prepare yourself, protect yourself, and fight back against attacks that can cripple your operations.

    ServiceNow ransomware experts will show you:

    - Why you should prioritize ransomware over other security threats
    - How to help mitigate risks to your organization
    - How to identify threats to your vendors that might pose a risk to you
    - You’ll not only learn the best steps to prepare for a worst case scenario, but leave knowing your organization presents a more formidable, cutting-edge adversary to any would-be attackers.
  • Privacy Management Needs a New Playbook Oct 5 2021 4:00 pm UTC 31 mins
    Teresa Law, Director, Product Marketing for Risk, ServiceNow
    The world’s population produces 2.5 quintillion bytes of data every day. A significant amount of that is personal data gleaned from social media, internet searches, or online purchases. The need to protect this information along with employee and partner information has risen to the top of many organization’s list of strategic initiatives.

    Listen to this discussion on the three ways privacy management must change to address the growing data protection problem.
  • Regulatory Change Management – practical advice for keeping pace with changes Sep 30 2021 4:00 pm UTC 54 mins
    Gregory Kanevski, ServiceNow; Martha Cummings, Industry Expert; Henry Engler, Thomson Reuters; John Castelly, ServiceNow
    The regulatory landscape is complex and constantly changing with over 300 million pages of regulatory documents published and hundreds of daily alerts. There is a potential for huge fines and significant reputation damage, which is why compliance remains a top priority at the board level of organizations globally. Over the past year, as countries went into lockdown and businesses struggled to remain viable there has been a roll-out of technology, often at speed, and a growing emphasis on having a robust framework to manage regulatory change. The question in do organizations have the necessary corporate governance and processes in place to manage regulatory change at scale, and is it keeping pace with the new fintech and regtech.

    Join us as our panel of industry experts discuss these topics and more.
  • Gundersen Health’s accelerated journey to better risk management Sep 22 2021 4:00 pm UTC 56 mins
    Linda Seubert, Gundersen Health; David Deckter, Edgile; Gordon Hazzard, Edgile; Teresa Law, Service Now
    Gundersen Health is a leading healthcare provider in the Midwest. Its team reached out to Edgile, a ServiceNow Elite implementation partner, to get the ServiceNow® Vendor Risk Management (VRM) solution up and running in just 12 weeks.

    Using its Quick Start implementation, Edgile guided Gundersen Health through a decision tree of options to tailor the solution with smart configuration—avoiding any customization of the platform.

    Register now to hear first-hand use case insights, including the pitfalls avoided and the value delivered, as we share:

    - An overview of Edgile’s Quick Start for ServiceNow VRM
    - Journey highlights and common third-party risk management pitfalls to avoid
    - Lessons learned in the journey, along with a roadmap for combining ServiceNow Business Continuity Management (BCM) and ServiceNow Integrated Risk Management (IRM)
  • Managing Cyber Risk, Delivering Cyber Resilience Recorded: Sep 14 2021 46 mins
    Manoj Patel. MBA, M.S., GRCP, GRCA, Sr Advisory Solution Consultant ServiceNow
    The importance of managing cyber risk has never been a hotly debated topic, but for many organizations little was done to create a formal program. That became glaringly obvious when organizations were faced with the COVID-19 pandemic. It has not only highlighted the need for better management of cyber risk but also the need to consider the resiliency of business operations. Cyber risk management has been getting increasingly more difficult with the rise of both ransomware and destructive malware attacks, as well as the need to secure the technology that has been rapidly deployed in response to the pandemic. Organizations need to improve their cyber risk management and move to a posture of cyber resilience. Join us to learn:

    - The common traits that cyber resilient organizations exhibit
    - Some of the challenges when moving to a such a posture
    - How best to adopt and operationalize best-practice frameworks to lower operational overheads
  • Navigating the path to resilience Recorded: Aug 4 2021 49 mins
    Brandon Reese of ServiceNow
    Resilience is the watchword for 2021. However, the path to resilience requires successfully navigating a digital transformation. While this brings organizations unmatched opportunities and capabilities for growth, it also creates a rapidly changing business environment which introduces new risks — making it imperative for organizations to manage them. What is needed are practical steps for tackling a digital transformation by building the culture, methodology, and tools that lays the foundation on which the pillars of resilience can be built.

    During this session, you will learn about:
    The current state of Governance, Risk & Compliance in the digital era
    Practical steps to surviving a digital transformation
    The necessary elements of a robust resilience program
    Featured speaker:
    Brandon Reese, risk solutions specialist, ServiceNow
  • Risk management in action: 4 key pillars for achievable resilience Recorded: Jul 27 2021 60 mins
    Scott Ferguson and Mark Kalen of ServiceNow
    Resilience demands that we make a conscious commitment to anticipate, prevent, respond, and adapt to adverse events. Watch this webinar for an extended play demonstration that walks you through operational processes and innovations to build technology, supplier, workforce, and process resilience.

    In this session we cover the operational resilience lifecycle to help you define where your organization is today and what to focus on next. Our experts walk you through real world scenarios with best practices in key industries (ie Financial Services, Healthcare and Telecom) to illustrate:
    -How to ‘anticipate’ disruptions by identifying and prioritizing risk and dependencies
    -‘Prevent’ by establishing indicators, updating response plans, and proactively testing event scenarios
    -Monitoring to ‘respond and recover’ to support quick response of your action plans
    -Arming your team to ‘adapt’ by collecting and analyzing data to identify root cause and necessary controls and process improvements

    Featured speakers:
    Scott Ferguson, director, outbound product management, ServiceNow
    Mark Kalen, director, product marketing, ServiceNow
  • Essential operational resilience Recorded: Jul 22 2021 61 mins
    Keith Pearson, Kevin Barnard and Barbara Kay of ServiceNow
    Operational resilience is the ability of an organization to continue to serve its customers, deliver products and services, and protect its workforce in the face of adverse operational events by anticipating, preventing, recovering from, and adapting to such events. This is an essential element of Principled Performance - the ability to reliably achieve objectives while addressing uncertainty and acting with integrity.

    COVID-19’s far-reaching impacts have thrashed many companies’ Plan-A strategies, yet the pandemic offers rich learning opportunities on operational resilience. Leaders will need these insights to navigate crises and disruptions that will arise long after this coronavirus subsides.

    Watch this webinar as we take you through a continuous four-stage cycle of preparing for and supporting operational resilience.

    Learning objectives:
    -Define resilience across the four pillars of the business
    -Understand the lifecycle for managing resilience
    -Understand and collect best practices

    Featured speakers:
    Keith Pearson, global head of financial services go to market, ServiceNow
    Kevin Barnard, sr. director connected enterprise, ServiceNow
    Barbara Kay, sr. director product marketing, ServiceNow
  • Reducing risk during a pandemic Recorded: Jul 14 2021 52 mins
    Christy ‘Dru’ Druzynski and Dan Minter of ServiceNow
    The Department of Homeland Security recently published advice on four principles to safeguard your infrastructure, supply chain, cyber security, workforce and customers. Hear from ServiceNow experts as they break down these criticalities. And that’s just the beginning – organizations must move from pandemic response into ongoing crises management across all types of business risk in all departments – whether HR, IT or Customer Support. We explore the landscape of crises planning including:
    -Best practices in data collection to inform response plans
    -Assembling a crisis management team
    -Preparing for IT outages and security incidents
    -Using an integrated risk framework to measure and respond to risk, wherever it appears
    Watch this webinar for these insights and more to maintain operational resiliency – keep your business alert, safe and secure.

    Featured speakers:
    Christy ‘Dru’ Druzynski, CISSP, GCIH, Enterprise Solutions Consultant, ServiceNow
    Dan Minter, CISM, CBCP, MBCI, Sr. Advisory Solution Consultant, ServiceNow
  • The top 3 areas where today’s CISO needs to focus Recorded: Jul 7 2021 63 mins
    James Blake of ServiceNow
    The COVID-19 pandemic has had a profound effect on almost every aspect of our life: how we work, how we travel, how we shop and how we interact with our friends and families. Even more jarring is that this change happened in a matter of weeks or months, and we still face a great deal of uncertainty.

    During this time the CISO is witnessing their career evolving before their very eyes, with two words dominating their new career paths: resiliency and agility. Although there has already been a seismic shift in the way many businesses operate the tectonic plates have not finished moving. Quite how or even when the ground will settle for the long-term is not entirely clear. What is clear, however, is that the CISO needs to both keep the business safe and be prepared and flexible enough to support the new reality.

    Today’s CISO needs to be empowered to deal with their historical technical and process debt, the reality of the situation today, and the business of the future. Watch this webinar as we discuss the top 3 areas today’s CISO needs to be focusing on.

    Featured speaker:
    James Blake, Advisory CISO, ServiceNow
  • Learn how a regional bank addresses risk, improves efficiency Recorded: Jul 1 2021 57 mins
    John, chief risk officer, a regional bank with David Deckter of Edgile and Mark Kalen of ServiceNow
    A regional bank provides financial services to farmers, ranchers, and agricultural businesses. To achieve better outcomes, it teamed with Edgile to create a comprehensive risk framework and risk register addressing three domains: Enterprise Risk, Operational Risk, and IT Risk. To accomplish this, they turned to ServiceNow®.

    Join our webinar for this fascinating case study. You’ll learn how the regional bank met its business requirements in just eight weeks—deploying ServiceNow Integrated Risk Management (IRM). You’ll also get an overview of the benefits the bank saw, including:
    - Gaining consistency and efficiency through smart techniques
    - Optimizing an existing process to assess risks and controls through diagnostics powered by ServiceNow IRM
    - Enhancing its risk methodology and what’s next on the roadmap regarding control testing and policy lifecycle management


    Featured speakers:
    John, chief risk officer, a regional bank
    David Deckter, partner, GRC, security and cloud solutions, Edgile
    Mark Kalen, global director, risk solutions, ServiceNow
  • How to manage health & safety regulations post COVID-19 Recorded: Jun 23 2021 59 mins
    Gaye van der Eerden of Enhesa, Peter Oneppo of Serenity EHS, with Emlyn King of ServiceNow
    In the post COVID-19 world, it’s never been more important to stay on top of Health and Safety regulations. Sign up for this webinar to learn how these experts do it.

    You’ll hear from Enhesa—the market leader in global EHS compliance assurance—on how COVID-19 has shaped Health and Safety regulations around the world, and how you can use Serenity EHS and the ServiceNow platform to transform health and safety in the workplace.

    You’ll also hear from Serenity EHS, an Elite Built On NOW ServiceNow partner and the market leader in EHS compliance assurance. Serenity EHS will showcase their ServiceNow certified EHS Incident Management and Compliance Assurance Solutions, geared toward helping organizations digitize their EHS operations, simplify their EHS regulatory landscape, and integrate EHS into their enterprise risk program with ServiceNow GRC applications.

    Join us and hear key insights such as:
    - The challenges of managing EHS compliance in multi-national organizations
    - How to cut through the maze of mounting EHS regulations and reduce time and money spent on compliance management
    - How EHS leadership and facility managers can automate EHS operations, identify applicable regulations, and perform site inspections and audits

    Featured speakers:
    Gaye van der Eerden, global head of business development, Enhesa
    Peter Oneppo, co-founder, Serenity EHS
    Emlyn King, advisory solution consultant, GRC practice, ServiceNow
  • What does the future hold for Regulatory Compliance? Recorded: Jun 15 2021 49 mins
    Andrew Yuille & Susannah Hammond of Thomson Reuters with Mike Spano of ServiceNow
    Join us for this exclusive webinar to discuss what lies ahead for Regulatory Compliance.

    2020 was a year of digital transformation and acceleration to meet the challenges of the COVID-19 pandemic. By necessity and design, firms have implemented the roll-out of technology, often at speed, to enable business activities to continue as countries went into lockdown. The applications that are covered by the term “FinTech” are fast becoming part of financial services firms’ identity.

    So, in a marketplace that is still maturing, the question to ask is whether corporate governance and the culture of financial service firms have managed to keep pace with this new tech.

    In this webinar, we’ll discuss results from Thomson Reuters Regulatory Intelligence’s (TRRI) fifth annual survey on FinTech and how ServiceNow helps:
    - The views and experiences of 400 compliance and risk practitioners
    - The huge step forward in adopting and implementing technology during the pandemic, despite ongoing budget challenges
    - Key insights into the ServiceNow Regulatory Change Management application


    Featured speakers:
    Andrew Yuille, strategic alliances, Thomson Reuters
    Susannah Hammond, senior regulatory intelligence expert, Thomson Reuters
    Mike Spano, business process consultant, ServiceNow
  • Taming risky businesses with VRM Recorded: Jun 10 2021 52 mins
    Mark Gardner, senior manager, compliance management & Troy Dunham, director of IT applications, Legal & GRC, of ServiceNow
    Evaluating third-party vendors prior to a business relationship is critical to managing risk for enterprises. But, executing a vendor risk assessment is often a time-consuming and error-prone process. At ServiceNow®, we set out to change this and see better outcomes.

    Join us to learn how we use our Vendor Risk Management solution to assess third-party risks quickly and accurately—creating positive experiences for both ServiceNow and our partners. You’ll get actionable insights into our approach on:
    - Identifying risk challenges and seeing better outcomes
    - Increasing efficiency in the process while covering more vendors
    - Implementing our new due diligence process with increased transparency and an 80% reduction in email from where we started

    Featured speakers:
    Mark Gardner, senior manager, compliance management, ServiceNow
    Troy Dunham, director of IT applications, Legal & GRC, ServiceNow
  • Putting data at the heart of risk and resilience transformation Recorded: Jun 2 2021 56 mins
    Keith Pearson and Michael Murphy of ServiceNow with Steve Allan of Lloyds Banking Group
    Even before Covid-19 had its unprecedented global impact on financial services, UK regulators were focusing on the ability of financial institutions and firms to respond to unforeseen events. The themes of preparing for, avoiding and recovering from unforeseen events are consistent, and the need to manage the complexity that this entails through a coherent set of data is paramount.

    With the Lack of centralized data governance, fragmented systems, disparate data sources, highly manual and interdependent processes - institutions are challenged with multiple versions of the truth, decreasing control and increasing costs. These factors are the internal threats to financial institutions ability to effectively and consistently deliver great services to their customers.

    Join our industry experts Keith Pearson, Global Head of Financial Services GTM, along with Michael Murphy, Head of Risk and Compliance, Financial Services, as they discuss the IT risk revolution at Lloyds Banking Group with Steve Allan, ServiceNow Integrated Risk Management Product Owner, Lloyds Banking Group. They’ll share why it is essential to put data and technology at the heart of your operational resilience strategy and how you can achieve a single data model that connects business processes to technology that can underpin all critical elements associated with managing risks, establishing control, and ensuring resilience.
  • A Customer's Journey to Make Third-Party Resilience Real Recorded: May 25 2021 58 mins
    Geeta Jhamb, Senior Advisory Solution Architect, Risk Practice, ServiceNow
    The global pandemic put organizations’ business continuity plans to the test. When identifying gaps, inadequate vendor risk management and insufficient resilience planning often top the list. Rectify these issues.

    Watch this webinar to learn how to address risk and resilience at every stage in the vendor lifecycle. You’ll get an inside view from a ServiceNow customer as they walk through how they developed an integrated third-party risk management process:
    - The essential elements of a formal program
    - Steps for aligning vendor risk management to business priorities
    - How to address risk and resilience at every stage in the vendor lifecycle

    Featured speaker:
    Geeta Jhamb, Senior Advisory Solution Architect, Risk Practice, ServiceNow
  • Making Third-Party Resilience Real with Great American Insurance Group Recorded: May 5 2021 57 mins
    Holly Johnson & Brian Ballman at American Financial Group, Geeta Jhamb at ServiceNow
    The global pandemic put organizations’ business continuity plans to the test. When identifying gaps, inadequate vendor risk management and insufficient resilience planning often top the list. Rectify these issues.

    Join us to learn how to address risk and resilience at every stage in the vendor lifecycle. You’ll get an inside view of how Great American Insurance Group developed an integrated third-party risk management process, as we share:

    - The essential elements of a formal program
    - Steps for aligning vendor risk management to business priorities
    - How to address risk and resilience at every stage in the vendor lifecycle
  • A Platform Approach to Simplifying RMF Recorded: Apr 27 2021 39 mins
    Matthew Fisher, Security & Risk Architect at ServiceNow, Jorge Garcia, Product Manager at ServiceNow
    Cyber Risk Management in the Federal government is a daunting task that requires managing thousands upon thousands of controls and assets, automation between multiple IT and Business lines, and multiple technologies. Legacy approaches create huge amounts of friction, with heavy integration lifts and manual effort inside and outside the system. For efficient and cost-effective RMF automation, a true platform approach is needed - one that brings the Risk and Compliance, IT Service Management, IT Operations Management, Asset Management, Security, and more together in a seamless experience.
Seize the upside and manage the downside of digital transformation.
ServiceNow helps power your resilient business with risk-informed decisions integrated across the enterprise so people and organizations work better together. The Now Platform® breaks down silos by bringing together security operations, governance, risk, and compliance with IT, employee, and customer success workflows on a single platform, with a single architecture using a common data set. The Now Platform enables you to identify and prioritize enterprise risks, compliance issues, security incidents, and vulnerabilities more quickly than ever—and with new certainty. You’re able to monitor and reduce your risk exposure with real-time visibility. And you respond faster using workflows, automation, and orchestration.

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  • Presented by: Scott Ferguson and Mark Kalen of ServiceNow
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