Name: The Governance Gap: How AI Amplifies Privacy Risk
Start: 2025-08-06T16:00:00Z
End: 2025-08-06T16:00:34.000Z
Location: BrightTALK
Rating: 5

ServiceNow Autonomous Risk & Security is an AI workflow solution that brings together security, IT, and risk operations on a single AI platform, using AI agents to proactively detect threats, automate responses, and eliminate the manual work burning out your teams. Free your analysts to focus on strategic defenses like anticipating emerging threats, strengthening critical controls, and building business resilience.

AI is spreading across the enterprise faster than leaders can track it—inside SaaS apps, shadow projects, vendor tools, and emerging AI agents. In this 15-minute session, we’ll unpack how organizations can move from uncontrolled AI sprawl to disciplined AI control. ServiceNow product leaders from Risk and Platform will share what’s changing in 2026, the new risks emerging, and how forward-thinking teams are preparing now with clear visibility, strong governance, and confidence in AI outcomes:

From AI Sprawl to AI Control: How Leaders Prepare for 2026

Today, IT and security operate side-by-side on the ServiceNow AI Platform, sharing data, workflows, and insights to detect and respond to risk as a tag-team. The foundation of this model is simple: IT runs in the same place that security protects. See how we identify, access and respond to risks and security threats faster and more effectively.

ServiceNow on ServiceNow: Risk & Security

Overcoming today’s complex threats requires connected security tools. This session explores how CISOs and their teams can collaborate across IT, HR, Legal, and Risk, using AI and automation to drive fast and effective threat resolution.

Cyber security is a team sport: collaboration is the key to resolving threats

AI governance is no longer a theoretical exercise — it's a business imperative. But how do you move from policy to practice? Join us for a dynamic fireside chat with Ravi Krishnamurthy, Vice President of Product Management for AI Foundation and Responsible AI at ServiceNow, who will share his experience with tackling the complexities of AI governance head-on — from early roadblocks to building a scalable, transparent AI control tower that aligns with business strategy and delivers measurable return on investment.

You will hear firsthand how ServiceNow operationalized AI governance across its organization and how that foundation is now evolving into a broader data governance strategy.

Key Takeaways:
- Real-world AI governance challenges and solutions
- Building cross-functional collaboration across product, engineering, go-to-market, security, and operations, risk, privacy, legal, compliance and more
- Operationalizing governance through tools
- How AI governance programs can build customer trust

Scaling trust: Building AI governance that drives strategy and value

This session shows how CISOs and risk leaders are connecting risk management and third-party oversight to build more resilient operations. Learn how real-time visibility and automated workflows help reduce exposure and improve organizational agility.

Proactive cyber resilience: Building a connected risk defense

Join us to learn how CISOs can align cyber and tech risk using shared data, AI-driven workflows, and unified operations. This session shows how to strengthen threat response, improve risk visibility, and increase cyber resilience while enabling faster, coordinated decisions across teams.

Building a Connected Cyber and Tech Risk Strategy

In today’s rapidly evolving tech landscape, preparing for and managing the risks associated with AI is crucial. Join our webinar, Effective AI tech asset management and risk mitigation, where ServiceNow experts will discuss essential strategies for applying AI within the context of asset management to prepare for AI efficiencies and the risks when managing technology assets.  

You’ll leave with: 

- Knowledge of how to prepare for AI  
- Risk management processes for technology assets 
- Strategies for maximizing value from AI with your tech assets  

Don’t miss this opportunity to strengthen your AI knowledge in asset management. Register Now.

Effective AI Tech Asset Management and Risk Mitigation

Increasing cyber threats, dynamic regulatory changes, and mounting security challenges are reshaping the environment that organizations must navigate today. To address these evolving risks, Security and Risk teams are increasingly adopting AI-driven technologies that enhance detection, response, and mitigation capabilities. However, as AI tools proliferate, maintaining a centralized and comprehensive view of your AI footprint is critical to ensure transparency, control, and regulatory compliance.  
 
This webinar equips security leaders with practical strategies to leverage advanced AI platforms for accelerated risk management and compliance efforts while establishing strong governance over AI tools and sensitive data. Attendees will explore how responsible AI adoption is transforming Security and Risk management, impacting team dynamics, and shaping the future security landscape. 

In this session, attendees will: 

- Discover how AI platforms can elevate Security and Risk management strategies 

- Learn the importance of a centralized view to govern AI tools and manage data access 

- Gain insights into the role of AI in shaping the future security environment and workforce

AI Under Control: Strategies for Next-Gen Security and Risk Governance and Compliance

This session offers a deep dive into how unified security exposure management can help CISOs and their teams prioritize remediation and reduce risk across the organization. Join us to learn more about how ServiceNow Configuration Compliance drives faster, more efficient response, while maturing your vulnerability management program.

Reduce cyber risk with integrated configuration compliance

Learn how to govern AI at scale, get a closer look at ServiceNow’s AI Control Tower and engage your AI and risk teams together. Join us as our panel of experts show how CISOs and Chief AI Officers can gain real-time visibility into AI systems, track their lifecycle, manage compliance risks, and apply policy enforcement to manage AI while delivering secure, compliant innovation faster.

Governing AI Risk with Confidence and Control

Discover how a unified, AI-powered platform brings security and risk together—enabling CISOs to reduce attack surface, respond proactively, and deliver real-time insights that protect operations and drive business value.

Unifying cyber threats and risk with AI

AI is rapidly reshaping the way security teams operate, but without the right approach, automation can lead to noise, not clarity. Join us for How ServiceNow Security Operations uses AI to support Security teams, not substitute them, where you’ll learn how to put AI to work in ServiceNow Security Operations to drive efficiency, precision, and scale—without compromising control.

You’ll get a close look at how AI can:

-Optimize incident resolution and lower operational costs with AI
-Enable analysts to focus on complex threats instead of repetitive tasks
-Scale security operations without growing headcount
-See for yourself the benefits that practical, outcome-focused AI delivers in real-world SecOps environments.

How ServiceNow Security Operations uses AI to support Security teams, not substitute them

"Learn how integrated solutions from Tenable and ServiceNow help you quickly and effectively automate remediation response based on actual risk.

With expanding attack surfaces, operational complexity, and evolving compliance requirements, vulnerability response is a significant burden for even the largest organizations. 

Join an expert from Tenable for a deep dive into how you can overcome the common pitfalls of vulnerability response. By attending, you’ll gain insight into: 

-How joint solutions from Tenable and ServiceNow enable IT and security teams to streamline vulnerability management workflows, prioritization, and remediation across your organization’s critical assets 
-New solutions coming from the Tenable-ServiceNow technology partnership "

From Exposure to Control: Accelerate and Automate Vulnerability Response with Tenable and ServiceNow

According to a recent report, “82% of cybersecurity professionals are actively implementing Zero Trust”. That’s not surprising given the increasingly complex cybersecurity challenges created by adversaries who are exploiting weaknesses in traditional perimeter-based defenses.  

To successfully enable Zero Trust and build resilience against evolving threats, requires an integrated program across your people, processes, and technology ecosystem, which addresses all aspects of the Zero Trust architecture. Join ServiceNow and Accenture Federal Services to learn how to get started on your Zero Trust journey, guidance on how to proceed, and a vision for a comprehensive solution that will meet your objectives.

How to Enable Zero Trust to Build Resilience Against Evolving Threats

As AI has become readily accessible and widely available, the number of insidious cyber threats has also increased.  

 

Attend our webinar, AI-driven threats are complex but securing your enterprise shouldn’t be, to see how you can effectively combat these threats for the CISO’s organization with the automated processes and procedures powered by hardened AI. ServiceNow security and risk solutions leverage AI to give your team the edge in battle.  

 

During the webinar, you’ll learn how your team can:  

 

- Use the ServiceNow Security platform capabilities to combat AI-based threats 

- Accelerate threat response and increase team efficiencies 

- Proactively manage cyber threats and technology risks across the enterprise 

 

Address the latest threat, vulnerability, and compliance challenges to secure your future with ServiceNow Security Operations. Register now

AI-driven threats are complex but securing your enterprise shouldn’t be

Although 80% of business leaders consider generative AI to be the top emerging technology of the next few years only 23% of leaders feel their organization's risk management and governance functions are ready to support scaling Generative AI initiatives. If you have concerns about the guardrails you have in place to responsibly adopt GenAI, or AI in general, we would like to offer you some guidance.
Join ServiceNow and Templar Shield to get expert advice on how to approach a robust AI Governance program. Discovery the elements that should be in place to maintain compliance and manage risk across the enterprise. And see how to get started with some practical advice that will help you meet your AI Governance goals.

Practical Advice for Building a Robust AI Governance Program

It takes valuable time to sift through the ever-increasing number of cyber threats and stop those likely to result in a breach. The faster your team can resolve that unending flow of incidents, the better.

Expert security teams are just one part of the solution. Add the latest AI tools to consolidate and simplify your existing security operations technologies, accelerating time to resolve critical incidents. Finally, prove to your stakeholders that everything is perfectly handled. See how Lumen Technologies is achieving this in this valuable session.

Sign up for our webinar, Empower the CISO’s organization with ServiceNow AI and automation, to supercharge your existing security operations. Lumen Technologies’ Geoff Krahn and ServiceNow’s Julian Azaret will explain how to:

- Apply intelligent workflows and generative AI
- Inspire confidence in your board, company, and customers
- Slash incident resolution time by up to 72%
- Take this simple step to ensure that your security team can be ready for future threats.

Empower the CISO's organization with ServiceNow AI and automation

The only thing growing faster than AI is the worry over how to govern it. AI is enabling better business outcomes, but without proper governance, it can introduce significant security and compliance risks.

Join us for Establishing responsible AI adoption: insights from industry leaders, where ServiceNow’s John Castelly, Chief Ethics and Compliance Officer and Jim Van Over, customer success transformation executive, will discuss practical approaches to AI governance and share real-world strategies for securely adopting AI at scale.

This session will equip you with the insights you need to confidently manage AI risk and compliance, including how to:

Develop a complete understanding of AI governance to ensure security and compliance
Gain actionable insights and tools to integrate AI responsibly across your organization
Learn how to set up a solid AI foundation that enables safe, scalable innovation
Don’t leave AI governance to chance. Register now

Establishing responsible AI adoption: insights from industry leaders

Managing cyber risk and maintaining compliance are key elements in creating more resilient digital operations, but they require upfront planning for long-term success. State of Illinois GRC Manager, Steward Sandstrom will discuss how the organization is managing its cyber risk alongside ServiceNow experts Shannon Long and Matt Powell. They’ll show how progressing in discrete stages can help build organizational capabilities, accelerating time to value and improving risk, security, and compliance outcomes.

Join our webinar, Advancing your cyber risk maturity with ServiceNow, as our experts explore the five key stages to improve your cyber maturity. Learn how leveraging technology can drive continuous improvements and measurable benefits to help you secure the future.

What you’ll gain from attending:

Expert advice to improve cyber risk management
How to drive better compliance outcomes with ServiceNow
Practical insights to aid you on your risk and compliance journey
Seize this chance to plan a journey that ends in success with expert-driven strategies.

Please join us on live day and order a coffee or tea on us! Supplies are limited so be sure to register early to order yours. Registrants will receive an order link prior to the event date to submit their order.

Advancing Your Cyber Risk Maturity with ServiceNow

Organizations can cultivate trust and foster innovation by implementing the right level of AI governance that is crucial for guiding the responsible development, deployment, and use of AI technologies. See a demo on how IRM can help businesses put effective guardrails in place and walk away with some strategies to navigate your organizations adoption of AI with agility and resilience.

Embrace AI faster and responsibly with robust AI Governance that builds trust

ESG requirements continue to change and adapt, which means its rules and regulations do, too. ESG has become a core part of the risk business — and an organization's ESG framework now requires strict oversight from many different teams. To help solve this, we’ve harmoniously integrated ServiceNow® ESG Management (ESGM) with Integrated Risk Management (IRM) for unmatched visibility — and we use it ourselves. Hear how we use ESGM and IRM to connect our ESG goals, targets, programs, and metrics with the enterprise's tracked risks, controls, and policies. It's a match made in audit heaven.

Now on Now: How to manage risk without losing sight of your ESG goals

In today's rapidly evolving technological landscape, artificial intelligence (AI) is at the forefront of innovation, driving significant transformations while also threatening resilience. As organizations increasingly integrate AI into their operations, the need for robust and responsible AI governance becomes paramount. Join us for an insightful webinar on "Embracing AI for a Secure and Resilient Future," where we will explore how to leverage fast and responsible AI governance to build trust and ensure a sustainable future.

1. Applying AI: Discover practical applications of AI across various sectors and understand how AI can transform experiences, increase productivity, and accelerate agility within your organization.
2. Key Trends: Stay ahead of the curve by learning how the latest trends in AI technology are enhancing or potentially threatening your risk and resilience operations.
3. Top Priorities for Organizations: Identify the top priorities for organizations in the AI landscape, focusing on strategic planning, resource allocation, and aligning AI initiatives with business objectives.
4. Best Practices: Gain insights into best practices for applying AI solutions across your GRC workflows.
5. Managing AI Risk: Understand the potential risks associated with AI implementation and learn effective strategies for managing these risks, including regulatory compliance, data privacy, and ethical considerations.
6. Business Continuity: Explore how AI can play a crucial role in business continuity planning by enhancing predictive capabilities, automating recovery processes, and ensuring resilient operational frameworks in times of crisis.

Join industry experts and thought leaders from ServiceNow as they share their knowledge and experiences on harnessing the power of AI while maintaining a secure and resilient organizational framework.

Embracing AI for a Secure and Resilient Future

As IT Risk Managers, we are all experiencing some common challenges: managing vendors, digital transformation creating new risks, keeping up with business demands, and not enough resources. Join this webinar as we discuss the strategies we’ve discovered to help get ahead of these challenges and mitigate unnecessary risk, through better collaboration, visibility, and the ability to do more with less.

Join this event with ISACA Strategies to mitigate IT risk for your most pressing challenges featuring Angie Redfern, Director of Enterprise Risk and Issue Management, ServiceNow.

Strategies to Mitigate IT Risk for Your Most Pressing Challenges

Join us for a discussion on some of the most pressing global regulations with impending dates that will impact your risk program in 2024 and how to stay on top of them.

Regulations are changing daily and pushing organizations of all sizes to consider whether their risk programs can keep pace. In 2024, new regulations are being introduced, old versions are being revised, dates for action and reporting are coming due, and modifications being made locally are impacting businesses globally. Add to the mix shifting ESG and AI expectations and maintaining a clear view of your regulatory requirements becomes even more challenging. In this session, we will discuss some of the near-term and pressing regulatory requirements and provide practical and tested means of how to stay on top of them.

Global Risk Regulations That Must Be on Your Radar for 2024

It’s hard to believe that we’re celebrating the first anniversary of ChatGPT, which converged artificial intelligence (AI) and genetic technologies. But even with AI’s benefits, there’s a dark side to it if it’s not properly governed. And while more regulations will be adopted this year, organizations must take steps right now to ensure they’re prepared.
Join us for our upcoming webinar, Navigating the Future of Gen AI Governance. Our speakers will cover:
The challenges and opportunities in AI governance
What your business should do before it’s too far along in its AI journey
How governance can improve AI performance and organizational profitability
Don’t miss this chance to stay ahead of AI governance trends—register now.

Navigating the Future of Gen AI Governance

In today’s evolving regulatory environment, it’s critical to improve resilience, prepare for disruption, and implement more informed risk management decisions. If you’re curious about how your industry peers are doing just that with Governance, Risk and Compliance (GRC) on the Now platform, join this fireside chat: Practical advice for managing enterprise risk. Our speakers will discuss:

·         Implementing processes and policies to enhance governance
·         Identifying, addressing, and mitigating risk
·         Facilitating compliance by aligning operations with all current laws and regulations

Fireside Chat: Practical advice for managing enterprise risk

Is your department prepared to fully assess and manage Environmental, Social, and Governance (ESG) risks? In the face of climate change, pandemics, economic uncertainty, political unrest, and other global challenges, activating an ESG strategy across your enterprise can turn your ESG intent into action.

Join us for a webinar, ESG and climate risks and resilience across the enterprise. You’ll gain a comprehensive, detailed, and future-proof strategy for dealing with ESG risks, and learn:

- How ESG risks may affect different parts of your company
- How integrated risk management can help mitigate risks and take advantage of opportunities
- Tools for improving ESG resilience and future-proofing your organization

Discover how to embed your ESG processes and decisions into your daily work across your connected enterprise—by attending this webinar.

ESG and climate risks and resilience across the enterprise

Digital transformation is only effective if you’re able to manage its risks and build resilience. It takes a modern approach—and a modern platform— to meet these new challenges. Join us for a valuable virtual seminar, Managing risk in digital transformation and building resilience. You’ll discover how ServiceNow’s integrated risk management products can help you manage risk through a modern integrated solution. Learn how to transform your manual, siloed, and unfamiliar processes into a user-friendly, unified program, while freeing your teams to work on higher value tasks.
This session will cover:
• The current state of risk and compliance in the digital era
• How a single, modern platform and integrated solution can give you an advantage
• Why ServiceNow risk and compliance can give you a greater return on your investment

Managing risk in digital transformation & building resilience

Gain an overview of the ServiceNow solution that can help you manage your NERC CIP compliance with a specific focus on requirements 3, 7, 9, 10, and 13. We will discuss how OT and IT Management, Security Operations, and Integrated Risk Management work together on a common platform to provide an integrated solution.

Manage Operational Risks to Critical Infrastructure & Comply with NERC CIP

Third parties are critical to most organizations, but they also add risk to an already complex risk environment. Today, businesses need to extend beyond mitigating the financial and security risks associated with third parties and consider the potential impact from partner organizations to their ESG policy and other initiatives critical to their brand reputation. When it comes to managing risk, there’s no such thing as ‘most critical’ vendors—a single third party can cause irreparable damage.

Join us to learn how we apply a comprehensive and strategically orchestrated approach to risk management across our own third-party ecosystem and how this approach has also benefitted customers.

Understand the 6 key components for effective and efficient risk management.
Discover how this process can be applied across all third parties, even when managed across different departments and how to synchronize your risk management process with internal controls.
Learn more about developing a third-party risk management framework directly from a ServiceNow customer.
The right tools and processes are core components for a robust risk management program—helping to ensure your third parties increase your business continuity and safeguard your business against market challenges.

6 key components to safeguard your organization from third-party risk

In a changing regulatory environment, policies, standards, and internal controls must be managed carefully and appropriately. Ultimately, there’s no alternative when it comes to mitigating risk and meeting compliance requirements. Fortunately, ServiceNow’s Policy and Compliance Management solution is essential to handling this task, and you can learn how we apply it when you join our upcoming webinar: The ServiceNow risk journey and what lies ahead for 2024. You’ll hear about our rigorous approach to resilience and maturity, and about our processes for maintaining a state of innovation and growth. In addition, our experts will discuss:

Leading practices for success in risk and resilience
Next steps in your maturity journey
Latest regulations, global trends, and technology advancements to watch

Find out how ServiceNow can help reduce the costs and manual tasks involved in meeting compliance requirements. 
Reserve your seat today!

The ServiceNow risk journey and what lies ahead for 2024

As IT Risk Managers we are all experiencing about some common challenges: managing vendors, digital transformation creating new risks, keeping up with business demands, and not enough resources. Join this webinar as we discuss the strategies we’ve discovered to help get ahead of these challenges and mitigate unnecessary risk, through better collaboration, visibility, and the ability to do more with less.

Join this event with ISACA Strategies to mitigate IT risk for your most pressing challenges featuring Angie Redfern, Director of Enterprise Risk and Issue Management, ServiceNow.

Strategies to mitigate IT risk for your most pressing challenges

Join us for a high-value webinar, Managing compliance and change in a time of global uncertainty. You’ll learn how the latest technology can enable organizations to create a strong framework to manage regulatory compliance. Experts from Thomson Reuters; Edgile, a Wipro Company; and ServiceNow will cover: 

 - The current state of global regulatory compliance 
 - How compliance and regulatory change management solutions help identify risk, simplify compliance, and reduce the cost of non-compliance 
 - How regtech is facilitating regulatory change management

Managing compliance and change in a time of global uncertainty

Privacy and security risks drive many board and audit conversations. However, the ability to effectively communicate these risks is one of the greatest challenges executives face. 

Join Andrew Wheatley our ServiceNow VP of Audit, Risk, and Compliance, Mark Cockerill our VP of Legal, and Ben Du Bont our CISO to discuss:
-  How a modern approach is essential to enabling the individual experts to effectively communicate risks to the board
-  Best practices to prepare for these important meetings 
-  How using a common language, processes, controls, and issues management across the company can make the message simple and consistent

Reporting Risk to the Board: It Doesn’t Have to be a Challenge

What can we do to mature and scale our risk and compliance management program?” That’s a common question Ronnie Tung, Sr. Manager, Audit, Risk, and Assurance Automation at ServiceNow gets when speaking with customers. Join us as he shares what he tells customers about the journey ServiceNow has been on and what we’ve learned along the way. Some of the secrets he’ll share include:  
• Ways to overcome the challenges that lay in building a global enterprise risk program 
• How to bring leaders together with a common language
• What level of visibility is necessary to allow risk-based decision making

ServiceNow’s secret for how to build a scalable enterprise GRC program

The rapid adoption of new digital tools and solutions is exposing banks, and those in other industries, to a battery of technology risks that can bring down operations. These risks range from external cyberattacks and fraud to internal software failures and system misconfigurations. And these growing risks have leaders on alert and taking action.  

According to the 2023 ServiceNow banking study performed by ServiceNow and ThoughtLab Group, 72% of CEOs say that technology risk is now the biggest risk their bank faces today, and 64% of CEOs expect it to increase over the next two years.  

Join this session featuring ThoughtLab CEO, Lou Celi, and ServiceNow’s Risk Transformation Officer, Michael Murphy, as they take a deep dive into this research and discuss best practices in technology risk management for banks and beyond. These experts will reveal insights from leaders around the world on best practices for conquering technology risks and strengthening your bank’s digital defense strategy.

5 ways banks and beyond can turn technology risk into advantage

Join us to hear experts share essential strategies for risk management—including how to increase real-time visibility and adaptability for your risk and compliance practice. We’ll also share real world anecdotes and examine how to set up for agility. 
During this webinar you’ll discover how organizations are driving alignment across business, IT, and risk stakeholders to: 

- Maximize risk preparedness with a connected enterprise  
- Move from reactive to predictive risk management with real-time monitoring and internal audits 
- Use intelligent automation for issue management 
- Empower frontline employees to be equal partners and embed risk management into daily work with a smooth user experience 
- Best practices for implementing ESG

Essential strategies for increasing real-time visibility & adaptability

Learn about the European Corporate Sustainability Reporting Directive (CSRD), which applies to global companies, and see how the ServiceNow ESG Command Center can support compliance with the regulation

CSRD compliance with ServiceNow

No matter your role, you’ll need to navigate today’s Environmental, Social, and Governance (ESG) regulations. Are you and your company prepared to disclose audit-ready metrics, such as carbon emissions data and human capital indicators?

Get ready by watching our webinar, What technologists need to know about ESG regulations. You’ll learn how ESG regulations affect you—and the best practices you can use to help your organization comply with them. Our speakers will cover:

-Measuring and reporting your sustainability impacts
-Automating and streamlining your ESG reporting efforts
-Selecting and implementing ESG/sustainability software

Don’t let ESG regulations hamper your company’s innovation and agility.

What technologists need to know about ESG regulations

Depending on the industry you’re in, managing risk may be a topic you’re very familiar with. It has definitely become a business-level discussion in the last few years as external and even internal risks and threats – along with uncertainty, has increased.  During this 15-minute video, we explore how businesses perceive risk and the importance of positive risk.

The Importance of Positive Risk

How do organizations get more value from their operations but still maintain a culture of resilience? In an environment of on-going uncertainty, the question of efficiency vs resilience continues to plague leaders.  In this video we explore the changes that need to occur in culture, communication, and how everyone approaches resilience within an organization.  Efficiency or resilience – YES!

Efficiency vs Resilience: TechTarget Fireside Chat

Managing privacy and protecting data is a constant struggle.  Not only are privacy management solutions disconnected from core risk and compliance programs, but organizations are finding it increasing difficult to find qualified talent. At the same time threats continue to increase. However, research shows more organizations are formalizing a privacy program, which is driving a shift from compliance ethics to competitive differentiation. Join this Virtual Summit hosted by ISACA to hear industry experts from BigID and ServiceNow and learn how to:

·    Create a comprehensive privacy and data protection program 
·    Enable the essential steps of classification, privacy by design, and continuous monitoring 
·    Build trust and a competitive advantage.

How to Create a Thorough Privacy & Data Protection Program

Eliminate Unnecessary IT Risk with 9 Real-World Recommendations

Resilience demands that we make a conscious commitment to anticipate, prevent, respond, and adapt to adverse events. Watch this webinar for an extended play demonstration that walks you through operational processes and innovations to build technology, supplier, workforce, and process resilience.

In this session we cover the operational resilience lifecycle to help you define where your organization is today and what to focus on next. Our experts walk you through real world scenarios with best practices in key industries (ie Financial Services, Healthcare and Telecom) to illustrate:
-How to ‘anticipate’ disruptions by identifying and prioritizing risk and dependencies
-‘Prevent’ by establishing indicators, updating response plans, and proactively testing event scenarios
-Monitoring to ‘respond and recover’ to support quick response of your action plans
-Arming your team to ‘adapt’ by collecting and analyzing data to identify root cause and necessary controls and process improvements

Featured speakers: 
Scott Ferguson, director, outbound product management, ServiceNow
Mark Kalen, director, product marketing, ServiceNow

Risk management in action: 4 key pillars for achievable resilience

Today’s business is experiencing a level of disruption and business risk not seen in recent generations. But why do some companies freeze or fail in the face of adversity while others succeed, innovate or even flourish? The answer is not a line item on a software order form or a new employee that can be hired. Even the most experienced, the most skilled, and the most credentialed business continuity manager out there armed with the most highly rated BCM software needs to be in an organization that understands and embraces Business Resilience – from the top down. Join Jules Edwards, ITS Continuity Analyst Sr. of Novant Health, and Aaron Callaway, Principal of Global Risk & Resiliency for ServiceNow for a discussion on how to embark upon a business resilience transformation. 

Attendees can look forward to exploring:
• How Novant Health automated and transformed Novant into a resilient enterprise 
• What other companies are experiencing on their enterprise digital transformation journeys 
• How embracing BCM at the executive level can enhance your business resilience transformation

Creating a Resilient Enterprise: Novant Health’s Digital Transformation Journey

IT pros tasked with risk management are experiencing common challenges with managing vendors, digital transformation creating new risks, keeping up with business demands, and not enough resources. 

To top it off, Gartner identifies 7 risk management trends—including further attack surface expansion and cybersecurity mesh—that will affect how you evolve your company’s risk management strategy in the future.

Join this webinar as we discuss the strategies we’ve discovered to surmount these challenges and 9 recommendations to mitigate unnecessary risk, through better collaboration, visibility, and automation.

Join this event with ISACA Strategies to mitigate IT risk for your most pressing challenges featuring Angie Redfern, Director of Enterprise Risk and Issue Management, ServiceNow.

Understanding the system issues facing an organization, how they impact the risk posture, and how effectively they are being addressed is essential, especially for those responsible for managing the business inline with its key objectives. Surprisingly, most executives do not have that level of visibility.  Join us to discuss how ServiceNow has built the ability to track and gauge the impact of outstanding issues into its risk management processes. Executives now have the real-time information they need to make risk-informed decisions.

How ServiceNow drives executive visibility of critical issues

Even before Covid-19 had its unprecedented global impact on financial services, UK regulators were focusing on the ability of financial institutions and firms to respond to unforeseen events. The themes of preparing for, avoiding and recovering from unforeseen events are consistent, and the need to manage the complexity that this entails through a coherent set of data is paramount.

With the Lack of centralized data governance, fragmented systems, disparate data sources, highly manual and interdependent processes - institutions are challenged with multiple versions of the truth, decreasing control and increasing costs. These factors are the internal threats to financial institutions ability to effectively and consistently deliver great services to their customers.

Join our industry experts Keith Pearson, Global Head of Financial Services GTM, along with Michael Murphy, Head of Risk and Compliance, Financial Services, as they discuss the IT risk revolution at Lloyds Banking Group with Steve Allan, ServiceNow Integrated Risk Management Product Owner, Lloyds Banking Group. They’ll share why it is essential to put data and technology at the heart of your operational resilience strategy and how you can achieve a single data model that connects business processes to technology that can underpin all critical elements associated with managing risks, establishing control, and ensuring resilience.

Putting data at the heart of risk and resilience transformation

Find out how ServiceNow and Edgile helped accelerate ATN International’s risk and security automation journey. Attend our webinar, World-class IRM and SecOps capabilities at warp speed with ServiceNow. You’ll hear from Nitin Chopra, Vice President of Information Technology at ATN, and learn about:

- The Vision – Why ATN chose ServiceNow’s platform and solutions
- The Journey – How ATN went from ideation to production in just 16 weeks
- Accelerators – Why content that harmonizes mandates and risks matter in setting the foundation to enable the automation of control monitoring
- Sustainment – How ServiceNow IRM and Edgile’s complementary Evidence Warehouse solutions set ATN up for success
- Foundational – How ServiceNow and Clear Skye provided a truly cloud-native identity governance solution
- Future Editions – How ATN continues to mature their world-class capabilities, with plans and roadmaps


Speakers:
Nitin Chopra, VP of information technology, ATN International
Brandon Sprankle, managing director, Edgile
Jerald Carter, managing director, Edgile
Michael Hartman, integrated risk solutions expert, ServiceNow

World-class IRM and SecOps capabilities at warp speed with ServiceNow

Welcome to the era of converging privacy, compliance, and cybersecurity in the enterprise. Join three ServiceNow leaders for a lively dialog about managing these critical business topics securely across a highly complex regulatory landscape. They'll talk about how we’re handling the growing attack surface caused by increasingly digitized operations, user experiences, and employee and customer data. They’ll also dive into the interconnected world of AI, evolving regulations, data ethics, and privacy to discuss how we’re relying on our own solutions to tackle these issues.

Join Jeffrey DiMuro, Deputy CISO, Financial Services, ServiceNow with John Castelly, VP, Chief Ethics & Compliance Officer - Legal, ServiceNow, and Mark Cockerill, VP Legal, EMEA, ServiceNow.

Tackling the convergence of privacy, cybersecurity, and compliance

In this webinar we take a detailed look at findings of recent OCEG research on the impact of digitalization on the enterprise risk profile and discuss methods for addressing digitalization risks.   

In a recent OCEG research survey sponsored by ServiceNow, 80% of respondents indicate that digitalization is a strategic business objective in their organizations today and 61% believe their risk profile has changed or will change significantly due to risks created by digitalization 

We have seen that digitalization efforts have been rapidly accelerating over the past 18 months, partially in response to the COVID 19 pandemic. 

Digitalization means taking advantage of the ability of digital technology to assist in collecting and analyzing data, establishing trends, and making better business decisions. 

While digitalization enables better control over data, it also presents new and challenging risks. Given the rapid changes taking place, it is essential to address these new risks during the change process and not let them fly under the radar. 

Join us in this webinar for a detailed look at findings of the research and learn about methods for addressing digitalization risks. 

Learning Objectives: 
- Review research findings on how peers are managing digitalization risk 
- Identify risk impacts of digitalization 
- Outline how to identify and assess digitalization risks 
- Establish standard methods for identifying and risk ranking the affected critical business processes and associated business units 
- Use risk management technology to manage digitalization risk

The Impact of Digitalization on Your Enterprise Risk Profile

The COVID-19 pandemic spotlighted the importance of resilience for private-and public-sector organizations operating in today’s rapidly changing marketplace. To prepare for the next market upheaval, management teams are investing in digital technologies and solutions to take resilience—and its twin, risk management—to the next level of excellence. To understand these latest digital approaches, along with their challenges and benefits, ServiceNow and ESI ThoughtLab conducted a global survey of 1,080 executives in March-May of 2021.

Join us to learn:
- What resilience leaders do differently than others
- How organizations are maturing their risk and resilience programs
- The performance returns to be achieved by moving up the maturity curve.


Speakers:
Nerys Mutlow, Evangelist, Chief Innovation Office, ServiceNow

Lessons learned from the Resilience and Risk Management survey

The COVID-19 pandemic has had a profound effect on almost every aspect of our life: how we work, how we travel, how we shop and how we interact with our friends and families. Even more jarring is that this change happened in a matter of weeks or months, and we still face a great deal of uncertainty.

During this time the CISO is witnessing their career evolving before their very eyes, with two words dominating their new career paths: resiliency and agility. Although there has already been a seismic shift in the way many businesses operate the tectonic plates have not finished moving. Quite how or even when the ground will settle for the long-term is not entirely clear. What is clear, however, is that the CISO needs to both keep the business safe and be prepared and flexible enough to support the new reality.

Today’s CISO needs to be empowered to deal with their historical technical and process debt, the reality of the situation today, and the business of the future. Watch this webinar as we discuss the top 3 areas today’s CISO needs to be focusing on.

Featured speaker:
James Blake, Advisory CISO, ServiceNow

The top 3 areas where today’s CISO needs to focus

While the joint BOE/FCA paper specifically addresses the financial sector, it offers lessons that impact businesses in every industry and how an organisation manages its response to operational disruptions, is critical to maintaining confidence in the business services it provides and its wider industry partners. 

This panel session features industry leaders responsible and accountable for operational resilience including guests from HSBC, Zurich Insurance, BNP Paribas and Euroclear. It is moderated by Anna Mazzone, the Head of ServiceNow’s Risk Business Unit.

Embracing resiliency for a Strategic advantage

As a result of the pandemic, financial services institutions rely more than ever on their IT infrastructure to provide services to employees and customers. 

In this session, David Vorih, CIO at Siemens Financial Services discusses:
-  How to mitigate the accompanying risks of digital transformation
-  The steps needed to establish an IT-resilient organization
-  What role can or should regulation play in that context? 

Together with Norman Nehls from Severn Consultancy, a firm specialized in regulatory and change projects, David discusses his expectations for the European Commission’s upcoming DORA (Digital Operational Resilience Act) and how it could help his organization improve operations, in financial services as well as across the entire Siemens group.

DORA: Leveraging regulation to mitigate the risks of digital transformation

ServiceNow Cyber & Tech Risk

AI doesn’t rewrite your core legal obligations under current privacy laws, it turbocharges the speed, scale, and opacity of data handling. Join RadarFirst and ServiceNow to uncover the hidden vulnerabilities AI introduces into every stage of the data lifecycle, from incident profiling to reporting and analytics, and learn how these blind spots can trigger hefty fines, erode customer trust, and expose your organization to unexpected liabilities.

Key Takeaways

-AI-Aware Risk Mapping: Learn how to identify and assess AI-specific vulnerabilities across the risk management lifecycle.
-Control Framework Integration: Discover practical strategies for embedding AI-focused controls into your current program.
-Vendor & Consent Best Practices: Explore tactics for strengthening third-party AI vendor oversight to reduce risk.

The Governance Gap: How AI Amplifies Privacy Risk

ServiceNow

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Risk Management

AI Risk

Cyber Resilience

IT Risk

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The Governance Gap: How AI Amplifies Privacy Risk

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ServiceNow Risk & Security