Name: The new ‘Digitally Conscious Customer’: Adapting your online payments strategy
Start: 2021-02-18T08:00:00Z
End: 2021-02-18T08:01:00.000Z
Location: BrightTALK
Rating: 5

Companies across industries are struggling with the challenge of complying with an ever-evolving regulatory landscape.

In order to thrive, you must stay ahead of upcoming regulatory changes, efficiently adapt your cross-organizational strategy and educate key stakeholders about the impact of those changes. 

In the ecommerce and payments world, complying with the Second Payment Securities Directive (PSD2) requires numerous actions – many of which could impact the way that key stakeholders interact with the business. 

In episode three of Checkout.com’s series Embracing Changing Trends in Connected Payments: Thriving in the Post-Pandemic Ecosystem, we’ll look at the impact of the PSD2 and other regulations on merchants. And we’ll explore the organizational and strategic changes businesses need to make to remain compliant.

Join Checkout.com and a panel of PSD2 experts as they explore:

- Best practices and resources for how you can ensure you’re fully prepared and setting yourself  up for payment regulation success
- How your organization can tackle regulatory change and adapt without compliance impacting your bottom-line
- How to educate key stakeholders – including customers – about the impact new regulations will have on their interactions with your organization

Host:
- Dan Simon - CEO, Vested

Guests:
- Milena Shishkova - Senior Product Lead, Checkout.com
- Dean Jordaan - Director - eCommerce and Payments at Microsoft 
- Fatimehin Adewumi Dare - Software Engineer at Transferwise
- Andreas Schmidt - Head of API & Product Owner Core Payments at Zalando

[Ep.3] Thriving in the Evolving Regulatory Landscape: Navigating PSD2 in Europe

In many regions demographic diversity such as wealth, religion, nationality, gender and age all have an impact on payment and shopping behaviours. For the modern merchant, this can make keeping online payments connected across various geographies, languages and currencies tricky. But with sensitivity to local nuance around payments and ecommerce shopping behaviours vital for customer acquisition and retention, possessing the ability to act locally whilst operating globally is non-negotiable for online merchants. Never has this been more important than during and post-pandemic when payment behaviour has significantly shifted.

In episode 2 of Checkout.com’s Embracing Changing Trends in Connected Payments: Thriving in the Post-Pandemic Ecosystem, we’re looking at how merchants and payment providers can react to these shifts by providing regional, tailored payment methods such as local cards, Alternative Payment Models (APMs) and digital wallets. Join Checkout.com and a panel of connected payments experts as they explore these methods and:

- The essential existing and emerging local nuances in regions such as North America, Europe, MENAP and APAC that payment providers need to know - and why
- How to create exceptional Customer Experiences by embracing new nuances 
- Best practices for providing and optimising accessible connected payments at a local and regional level
- What the foundations of an effective, local payment partnership look like in different regions - strategically and technologically 
- And more

Hosted by Dan Simon - CEO, Vested

Guests:
- Pranay Ahluwalia - General Manager, Business Payment Products at Amazon
- Bradley Riss - CCO - Checkout.com
- Andrea Dunlop - Managing Director, Payments at The Access Group

[Ep.2] Going Global Whilst Staying Local: Embracing Nuance in Connected Payments

COVID has impacted many facets of consumer behaviour globally - notably the way in which people shop. Many stores across the globe have been forced to close and there are concerns about the risk of increased transmissions of the virus during cash payments. As such, the pandemic has proven to be a catalyst for a massive global change in payments and ecommerce.

This change is as true in regions such as the Middle East, North Africa and Pakistan that traditionally favour in-store shopping and Cash on Delivery as it is in regions such as North America and Europe where eCommerce was already a heavily adopted way of shopping. Across the board, it’s safe to say that right now is the inflection point for payments: we’re in a new world where payments can give merchants the competitive advantage.

With Accenture expecting that as a result nearly 420 billion global transactions worth $7 trillion will shift from cash to cards and digital payments by 2023, and increase to $48 trillion by 2030, it’s time to dig deeper into what many are calling the ‘payments revolution’. In ep.1 of Embracing Changing Trends in Connected Payments: Thriving in the Post-Pandemic Ecosystem, Checkout brings together connected payment experts to explore the trends driving this global revolution, and to share how merchants can set out to unlock the power of connected payments.

Join us to hear:
- Key takeaways online merchants & payment providers must know about the impact 
- COVID-19 has had on payment trends both globally and in specific regions
- The latest consumer behaviours that will inform your payments ecosystem, infrastructure and strategies going forward
- How a complete, granular picture of your connected payments can help you access instant, accurate and flexible payments insights that can drive business growth  

Guests:
Moshe Winegarten - SVP, UK Sales, Checkout.com
Vivek Rastogi - Director of eCommerce, Colgate Palmolive
Pankaj Asthaana - VP - Digital Payments & Labs (MENA) at MasterCard

[Ep.1] Connected Payments in a Post-COVID World: Taking Advantage of New Trends

In our research report, we reveal exclusive new payments insights from Middle East, North Africa and Pakistan. Including how the pandemic forced businesses to swiftly move away from cash payments and why the growing youth population promises huge opportunities for ecommerce.

Moderator: Jessy ElMurr, Journalist and Certified Media Trainer
Speaker: Remo Giovanni Abbondandolo, SVP Commercial MENA

Seize the untapped MENAP opportunities of ecommerce

For legacy and challenger banks, wealth managers, insurers, and payment providers, the customer experience is a critical element in winning new customers. It matters more than trust now, and tech companies outside of the financial services sector are increasingly setting standards for good customer experiences. In fact, a good customer experience increases account registration by up to 45%. By focusing on putting the customer experience first in product development, it is possible to drive competitive growth and win in the marketplace. 

But, a good customer experience is not just limited to customer-facing brands. Both front-end and back-end technology must be considered, too. From a smooth on-boarding process, KYC/AML, and fraud prevention, understanding what makes the best experience is what can stand between success and failure for banks, wealth managers, payment providers, and others. What will it take to win? 

Professionals at banks, wealth managers, payment providers, and other fintechs will benefit from viewing this webinar as it will dive into: 
- The elements of a effective customer experience and user interface
- Where does the user experience fit into the customer experience
- What is at stake with a poor user experience? 
- Can the customer experience assist a customer's wealth creation? 
- What back-end processes require the most attention? 


Moderated by: 
Elena Kozhemyakina, Founder, Fintech4Funds, London Partner, Fintech Connector

Panelists:
Mikkel Koster, Experience Design Director, 1508
Yael Barak, VP Product, Checkout.com
Chris Norman, Sr. Account Manager, Jumio

Banking & Payments: Simplifying & Elevating The Consumer Experience

In this session we’ll discuss the importance of granular and transparent data to optimize the customer experience, boost conversion and drive more business growth.

Differentiating through data: unlock growth and boost revenue

In this session we’ll discuss: 
-The detrimental impact of siloed payments
-The relative disconnect in finance
-The importance of granular and transparent data to optimize customer experience and drive more business growth

Sharon Kimathi, Editor, Fintech Futures
Matt Collinge, CPTO , Curve 
Bradley Riss, CCO, Checkout.com

Connected finance spells a new era of optimization

2020 disrupted the world of commerce, impacting customer buying patterns and their digital behaviors. Merchants everywhere have had to adapt quickly. From finding new ways to attract and retain customers to accepting more payment methods.
Our panel of ecommerce experts will explore:
- How the new digitally conscious customer is interacting with merchants online
- The new rules of engagement merchants must consider to stay on top of their game
- How merchants can boost revenue, unlock efficiency and optimize their customer experience

The new ‘Digitally Conscious Customer’: Adapting your online payments strategy

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The new ‘Digitally Conscious Customer’: Adapting your online payments strategy

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