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Why IT has to evolve from running the business

Watch this webinar with Andy Jordan, President, Roffensian Consulting S.A., focused on how a frank assessment of IT operations and support is the critical first step in any digital transformation project. You’ll gain fresh insight on IT’s changing role in aligning operations with long term business strategy.

You’ll also learn:
Why understanding IT’s current state is a key part of preparing for digital transformation.
The importance of IT operations and support in an agile organization.
How to assess the current operations and support environment.
Recorded Nov 19 2020 50 mins
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Presented by
Andy Jordan, President, Roffensian Consulting S.A
Presentation preview: Why IT has to evolve from running the business

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  • Channel
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  • APM – a key to deliver maximum business value Jan 28 2021 6:00 pm UTC 53 mins
    Andy Jordan, Roffensian Consulting S.A., Al Hsu, ServiceNow, and Jim Tisch, ServiceNow
    Application Portfolio Management (APM) is a critical skill for today’s IT departments to maximize effectiveness by aligning apps to business needs and gaining efficiency. With APM, IT leaders can provide the best possible support to their business partners illustrating the business benefits of each application to maximize value.

    Watch this webinar to learn how to integrate Now Platform® solutions with APM to rationalize applications, as we discuss:

    • Insights into APM concepts and why they’re so important today
    • How IT can better support business partners—aligning to their needs
    • How APM can manage costs and enable the shift to a digital business
  • Strategic and continuous planning—the only way to plan Jan 26 2021 5:00 pm UTC 54 mins
    Andy Jordan, Roffensian Consulting S.A., Doug Page, ServiceNow, and Jim Tisch, ServiceNow
    To better align with business goals, your planning must be strategic—focused on optimizing the delivery of business outcomes. Having strategic and continuous planning is the key differentiator here—enabling you to set your business apart.

    Watch this webinar to learn how you can use IT Business Management to create a strategic plan, invest, and fund the best portfolio to meet your business objectives. It’s the only solution that incorporates traditional with agile planning methods on one platform. Join our discussion on:

    • Developing the strategic and continuous planning you need
    • How you can continue to adapt your plans based on business strategy changes
    • Evolve away from traditional to agile planning methods—boosting customer engagement
  • Measure value to deliver value Jan 20 2021 6:00 pm UTC 60 mins
    Andy Jordan, Roffensian Consulting S.A., Doug Page, ServiceNow, and Jim Tisch, ServiceNow
    Metrics and analytics alone don’t tell you anything about whether your planned investment has succeeded. Success comes from the right metrics, measured in the right way. Now more than ever, you want to ensure you’re integrating the right data, tools, and processes so you can communicate effectively and reduce friction and mistakes. Watch our webinar to learn how you can capitalize on your data analytics by:

    • Using forward-looking, business-focused vs. backward-looking, project-focused metrics
    • Measuring success with the right metrics, driving your business forward
    • Defining the tools needed for relevant, measurable business metrics
  • The business focused PMO Recorded: Jan 14 2021 58 mins
    Andy Jordan, Roffensian Consulting S.A., Doug Page, ServiceNow, and Jim Tisch, ServiceNow
    A modern, adaptive and business focused Project Management Office (PMO) can empower agility for your organization. And for PMOs today, there’s extraordinary opportunity to drive business value—transforming the way teams manage project portfolios by breaking down silos. Watch our IT business management webinar as we discuss how PMO and IT leaders can help increase business alignment, improve project predictability, and accelerate project delivery for your enterprise. Our topic agenda includes:

    • Decreasing time to value for the business
    • Gaining end-to-end visibility for resources and alignment with goals
    • Enabling success by offering a PMO built for today’s world
  • Building, sustaining, and optimizing an agile enterprise post COVID-19 Recorded: Jan 12 2021 53 mins
    Andy Jordan, Roffensian Consulting S.A, Debbra McGrath, ServiceNow, and Jim Tisch, ServiceNow
    In the last few years organizations have been embracing agile concepts more broadly across their business, as well as vertically in more strategic elements. But the recent COVID-19 pandemic revealed just how far most businesses are away from true enterprise agility. We’re going to help you put that right. Watch this webinar for insights on:

    • Applying the concept of enterprise agility to your situation with a focus on immediate results
    • Understanding its issues and opportunities, and leveraging them
    • Building on project level agility for greater enterprise efficiency today
    • Optimizing the future performance and resilience of an agile organization
  • From project to product, the only way to succeed in the future​ Recorded: Jan 5 2021 58 mins
    Andy Jordan, Roffensian Consulting S.A., Doug Page, ServiceNow and Jim Tisch, ServiceNow
    Digital transformation is changing how organizations think about completing work. Increasingly, the focus is shifting from individual projects to a product-based approach—one where all development efforts are part of a planned lifecycle. This creates both opportunities and challenges that must be managed effectively. Watch this webinar as we discuss:

    • Understanding this paradigm shift and what it means for your organization
    • Developing the ability to successfully shift to a product-based development approach
    • Delivering a sustainable environment that is a catalyst for innovation, growth and success
  • Managing in a Hybrid World Recorded: Dec 17 2020 58 mins
    Jim Tisch and Andy Jordan
    Typically, projects were once delivered with two approaches for execution: waterfall or agile. Waterfall follows a sequential process that’s very linear, while the agile process is more iterative—typically using planning to guide the project in sections (i.e., “sprints”). Now there is a hybrid of the two, which can offer the best of both approaches. This can allow for more flexibility depending upon the project itself.

    Today, hybrid is becoming the more prevalent model—meaning agile and traditional methods cannot consistently be applied in their “purest” form. Approaches must be adjusted to meet the needs of each unique project, while project managers must be able to adjust as needed. Is your team prepared?

    Join this webinar where we discuss:

    -Recognizing the importance of hybrid approaches
    -Understanding how hybrid changes the way projects get delivered
    -How project delivery needs to change to take advantage of the current opportunities
  • Overview of ServiceNow maturity programs Recorded: Dec 15 2020 56 mins
    Andy Jordan, President, Roffensian Consulting S.A
    To succeed today and extend that success, businesses need to build an organization that is fully digitally enabled. That requires advancing multiple areas of your business—from planning to agile, to portfolio management, and onto IT asset management. And this must all happen as part of an integrated approach to create a modern business.

    Join us as we discuss how digital transformation is changing not just how organizations use technology, but every aspect of what they do and how they think. By attending, you’ll:

    -Understand the elements of a digitally mature business
    -Recognize the strengths and opportunities for the organization
    -Be able to develop a plan to advance the organization and increase the ability to leverage digital transformation
  • To the Cloud and Far Beyond Recorded: Dec 10 2020 55 mins
    Andy Jordan, President, Roffensian Consulting S.A
    Effecting change through digital transformation is top of mind for many enterprises - with the “digital” part receiving most of the attention. You can’t stop there, however. Bringing about a successful transformation ultimately requires cultural change - impacting IT more than most areas.

    Digital transformation is more about using technology to improve every aspect of your business - helping your organization evolve and adapt more quickly with less disruption. To achieve this, you must change mindsets, not just technology.

    Join our webinar. You’ll receive valuable insights on nurturing your own digital transformation from the expert, including:

    -Why creating a new business environment is more important than ever
    -The mechanics of IT transformation and how to proceed effectively
    -How to enable and nurture innovation consistently going forward

    Hosted by:
    Andy Jordan, president of Roffensian Consulting S.A.
  • Hear about the ServiceNow Agile transformation journey Recorded: Dec 8 2020 54 mins
    Debbra McGrath, Rani Pangam, Nick Tudisco
    Like any enterprise, ServiceNow has a growing portfolio of IT projects and needed a way to improve quality of services and accelerate delivery cycles — ultimately creating value for business stakeholders. Our IT organization’s journey to adopt Agile transformed IT project management to enable smarter use of time, expertise, and resources.

    In this webinar, hear our IT practitioners discuss how our IT organization adopted Agile and SAFe® practices and solutions to transform IT project management and make smarter use of time, expertise, and resources. We’ll discuss our Agile journey, including the challenges we faced, the lessons we learned, and our future plans.

    Attend this webinar to….

    -Get insight into how our PMO and Agile delivery teams are accelerating time-to-market while increasing quality, employee satisfaction, and velocity by implementing an Agile methodology.
    -See how Agile and SAFe allowed us to improve planning accuracy, forecast work levels with more precision, and easily manage stories across sprints, backlogs, and epics.
    -Learn how Agile solutions provide a platform to pull software development lifecycle workflows together in one system and connect them to other activities already taking place in our enterprise.
  • Preparing for launch, reducing risk and managing cost Recorded: Dec 2 2020 55 mins
    Andy Jordan, President, Roffensian Consulting S.A
    Digital transformation can rocket a business into a new era of innovation and opportunity. But without the right approach to managing your IT and business portfolio and services, you’ll never clear the launch pad.

    Join Andy Jordan, President, Roffensian Consulting S.A. for a discussion of the risks and costs that threaten to ground your plans for digital transformation. You’ll also learn how improved visibility into your app, IT, and business portfolios can help you keep costs in check, align IT services with business priorities, and position your organization to seize new opportunities.

    Join this webinar to:

    -Find out why visibility into your app, business and technology portfolios is essential to achieving digital transformation.
    -Learn more about the best practices for aligning your IT portfolio and services to business initiatives.
    -Discover how to better rationalize portfolio decisions and reduce business risk.
  • Why IT has to evolve from running the business Recorded: Nov 19 2020 50 mins
    Andy Jordan, President, Roffensian Consulting S.A
    Watch this webinar with Andy Jordan, President, Roffensian Consulting S.A., focused on how a frank assessment of IT operations and support is the critical first step in any digital transformation project. You’ll gain fresh insight on IT’s changing role in aligning operations with long term business strategy.

    You’ll also learn:
    Why understanding IT’s current state is a key part of preparing for digital transformation.
    The importance of IT operations and support in an agile organization.
    How to assess the current operations and support environment.
  • The right work done right Recorded: Nov 17 2020 56 mins
    Andy Jordan, President, Roffensian Consulting S.A.
    How do you measure an IT project team’s performance? A lot of businesses think in terms of output. The more projects a team completes, the more productive they are. But there’s a shift underway. Innovative IT leaders are focusing more on business outcomes, not output — and the change is rewriting the rules for IT governance.

    Join this webinar focusing on this new paradigm. We’ll discuss how project teams need to become more autonomous and proactive to stay aligned with business goals and how IT leaders can empower teams to work in fundamentally new ways.

    - Gain fresh insight into the evolution in IT service paradigms and learn what the changes mean for future projects
    - Find out how IT leaders can emphasize ‘forgiveness over permission’ to make the shift to an outcome-based approach
    - Discover techniques for creating an environment that aligns IT performance with business outcomes and how the shift will affect project teams, IT leadership, and the organization as a whole
  • Creating organizational agility Recorded: Nov 12 2020 56 mins
    Andy Jordan, President, Roffensian Consulting S.A.
    Business cycles keep accelerating, while change and disruption are now par for the course. The challenge for IT is how to plan effectively in this more unpredictable environment where annual planning processes just can’t keep pace. 

    Join Andy Jordan, President, Roffensian Consulting S.A. for a look at the way innovative IT organizations use adaptive planning to help them stay agile and aligned with business needs. We’ll discuss how ongoing, adaptive IT planning is now critical to the success of an organization — and how ServiceNow solutions offer more effective and efficient planning tools for this new era.

    - Understand the impact, threats, and opportunities from more frequent IT planning cycles
    - Gain insight into the evolution of adaptive planning and how it will fundamentally change the way IT delivers projects and manages work
    - Get practical guidance on how to apply adaptive planning principles to your own work environment for improved project outcomes
  • The Total Economic Impact of ServiceNow IT Business Management Recorded: Oct 31 2020 57 mins
    Sean McCormick, Sr. TEI Consultant, Forrester Consulting, and Doug Page, Sr. Advisory Solution Consultant ITBM, ServiceNow
    ServiceNow commissioned Forrester to conduct a Total Economic Impact™ (TEI) study, examining the potential Return on Investment (ROI) enterprises might realize by implementing ServiceNow ITBM Project & Portfolio Management (PPM).

    Join guest speaker Sean McCormick, Senior TEI Consultant from Forrester Consulting, and Doug Page, Senior Advisory Solution Consultant, as they provide a framework to evaluate the financial impact of ServiceNow ITBM covering benefits, costs, risk, and flexibility. See how the Forrester TEI of ServiceNow IT Business Management uncovered an ROI of 397%, an NPV of $13.3M, and a payback period of less than 6 months.

    In this webinar, you’ll learn:

    - The importance of building a business case
    - How ServiceNow ITBM benefits organizations through capital and resource optimization, faster time-to-market, and improved productivity
    - The use cases ServiceNow customers experienced with Project and Portfolio Management
    - How to use this information to build a business case for your ServiceNow PPM solution
  • Why IT Strategy is Dead Recorded: Oct 31 2020 58 mins
    Andy Jordan, President, Roffensian Consulting, and Scott Wallace, Sr. Product Manager, ServiceNow
    Standalone IT strategy is going the way of the dinosaur — but IT’s role in business success has never been more vital. That’s because IT strategy is now business strategy. Businesses can’t achieve digital transformation without the leadership and input of IT. But IT leaders need to step up to the plate to guide this evolution and drive the innovation that businesses need to survive.

    Join us for a discussion of how IT is playing a critical role in the development and execution of business strategy — including a demo to see how ServiceNow IT Business Management can help you align business and IT priorities. You’ll learn:

    ● How the role of IT in defining business strategy is evolving, with an increased focus on ROI, innovation, and operational efficiency.
    ● The importance of adaptive planning and the role IT leaders must now play in driving change.
    ● Insight into how IT leaders can become more active participants in the critical decisions on the future of the business.
    ● More about the role of ServiceNow IT Business Management in helping IT leaders become effective architects of business strategy.
  • Leverage App Portfolio Mgmt to Drive Strategic & Business Capability Alignment Recorded: Oct 31 2020 56 mins
    ServiceNow ITBM Team - John Hose and Debbra McGrath
    Learn how your organization can use Business Capability Mapping and Business Strategy to drive prioritization in your demand pipeline and improve alignment to key business outcomes.

    Managing your business capabilities and strategic planning on the same platform can have its advantages. Having your business capabilities and enterprise strategies integrated and aligned to your demand management process and optimized against all other work on a single platform is game changing. It drives alignment between IT and the business that every organization is striving for and enables them to converge on a single enterprise strategy.

    Join John Hose, IT Business Management Advisory Solution Consultant and Debbra McGrath, Sr. Technical Product Marketing Manager discuss the challenges you’ll encounter and how our strategic Business Management planning solution can ensure you’re investing in key business initiatives.This webinar features:

    - Tips on how to analyze your business capabilities and identify areas to invest, divest, or retire.
    - How to use that information to prioritize demand intake and integrate into other demand process flows.
    - Best practices to collaborate with your enterprise architects and business stakeholders to drive continuous planning.
    - Review of ServiceNow’s strategic portfolio management capabilities.
  • Making application portfolio planning easy on the Now Platform Recorded: Oct 30 2020 56 mins
    ServiceNow ITBM Team - Anthony Okumura and Al Hsu
    Businesses invest a lot in the applications they need to succeed. Making sure that investment pays dividends isn’t always easy. You need a complete picture of your application portfolio to make smart, strategic decisions. And that’s where ServiceNow Application Portfolio Management (APM) comes in.

    Join Mark Bodman, senior product manager and Doug Page, senior advisory from ServiceNow as they discuss how ServiceNow’s APM can give you complete visibility into your applications to manage costs, ensure alignment to business process and strategy, and help you easily adapt the portfolio to changes all on one single platform.

    It’s time to take a more strategic approach to application management. In this webinar, you’ll learn:

    •How to put key technology decisions in a business context.
    •How to reduce the risk and surprises from changing regulations and policies.
    •How managing a single application platform is more efficient that juggling multiple point solutions.
  • What to consider when implementing a demand management solution Recorded: Oct 30 2020 57 mins
    ServiceNow ITBM Team - John Hose and Debbra McGrath
    A single, centralized view of your strategic and operational requests offers many advantages. It can help you accurately assess and forecast demand for your products and services. It can help you determine the correct investments to make. There can be multiple paths to achieve the same process goals – which ones are most effective to help you achieve your outcomes?

    Join John Hose and Debbra McGrath of ServiceNow discuss the challenges and our solution, ServiceNow Demand Management. This webinar features:

    Types of Demand – Should you use different process flows?
    Assignment Groups – How do we determine where to send requests?
    Stakeholders – How best to engage?
    Assessments – It’s not about who screams the loudest!
    Approvals – Don’t let them slow down the process.
    Leveraging Idea – Identifying unmet needs.
Deliver enterprise agility for better business outcomes.
Create greater value from your initiatives and enable change faster across the enterprise. Plan, prioritize, and track work aligned to business objectives.

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  • Title: Why IT has to evolve from running the business
  • Live at: Nov 19 2020 5:00 pm
  • Presented by: Andy Jordan, President, Roffensian Consulting S.A
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