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Hear about the ServiceNow Agile transformation journey

Like any enterprise, ServiceNow has a growing portfolio of IT projects and needed a way to improve quality of services and accelerate delivery cycles — ultimately creating value for business stakeholders. Our IT organization’s journey to adopt Agile transformed IT project management to enable smarter use of time, expertise, and resources.

In this webinar, hear our IT practitioners discuss how our IT organization adopted Agile and SAFe® practices and solutions to transform IT project management and make smarter use of time, expertise, and resources. We’ll discuss our Agile journey, including the challenges we faced, the lessons we learned, and our future plans.

Attend this webinar to….

-Get insight into how our PMO and Agile delivery teams are accelerating time-to-market while increasing quality, employee satisfaction, and velocity by implementing an Agile methodology.
-See how Agile and SAFe allowed us to improve planning accuracy, forecast work levels with more precision, and easily manage stories across sprints, backlogs, and epics.
-Learn how Agile solutions provide a platform to pull software development lifecycle workflows together in one system and connect them to other activities already taking place in our enterprise.
Recorded Feb 24 2021 54 mins
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Presented by
Debbra McGrath, Rani Pangam, Nick Tudisco
Presentation preview: Hear about the ServiceNow Agile transformation journey

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  • Channel
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  • Better dynamic strategy management with roadmaps Oct 28 2021 3:00 pm UTC 57 mins
    Andy Jordan; Roffensian Consulting S.A., Anna Kotliarevskaia and Jim Tisch; ServiceNow
    There’s something important to understand about strategy: if it’s not capable of massive change, it’s useless. We believe in helping organizations create living strategies: strategies that adapt to circumstances, that evolve as technology does, that transform to conform to the situation at hand.

    In this webinar, Better dynamic strategy management with roadmaps, you’ll discover:

    Why about 40% of executive leaders say their enterprise accountability and leadership are not aligned on strategy execution
    Why 9.4% of investment budgets are wasted due to poor strategic performance
    How ITBM supports dynamic strategy management, particularly through roadmaps
    Find out how to deliver against today’s priorities, not yesterday's.
  • Now on Now: Measure value to deliver value—drive business outcomes Recorded: Oct 20 2021 42 mins
    Alice Saiki, Doug Page, Tony Pantaleo, Lilly Souksamlane; ServiceNow
    Only 44% of organizations are likely to deliver IT projects that meet their original goal and intent—wasting both valuable time and money.

    Learn how you can drive greater business outcomes for your organization. Register now to hear our journey at ServiceNow® to ensure technology investments deliver the greatest value. You’ll get real-world insights on how you can:

    - Support the needs of a value-driven enterprise
    - Review initiatives to ensure they drive business strategies
    - Gain real-time visibility to enable more informed decision-making—from executives down to project managers
  • Hybrid work management: A new reality for the PMO Recorded: Sep 9 2021 40 mins
    Thom Gray, Doug Page, and Jim Tisch of ServiceNow
    70% of executives are accelerating their pace of digital transformation—enabling greater enterprise agility.* And as delivery methods must adjust to changing circumstances, Hybrid is emerging as the dominant model for today’s business needs.

    To fully reap the benefits however, you must understand how the Hybrid delivery model works and fine-tune it to maximize its potential. Join our webinar as we share best practices in meeting this goal, producing better outcomes by:

    - Aligning your organization’s goals and strategies to your portfolios
    - Optimizing resources and determining future project velocities
    - Coordinating across teams—accelerating delivery and time to value


    Featured speakers:
    - Thom Gray, senior principal product manager, ServiceNow
    - Doug Page, senior principal product manager, ServiceNow
    - Jim Tisch, product marketing director, ServiceNow
  • From intake to execution: Boosting your Agile and DevOps initiatives Recorded: Sep 1 2021 32 mins
    Andrew Haugland, Joe Offenberg, and Richard Hawes of ServiceNow
    Caught between complex 21st century business demands, IT must deliver on traditional packaged apps and services while also shifting to digitally native initiatives that require fast iterations. This shift from traditional to continuous digital delivery increases tensions between “keeping the lights on” vs. driving growth, resources vs. teams, speed vs. safety, and more.

    Learn how you can bridge the gap between development and operations—aligning investments to business value. With the right support, Agile planning and DevOps principles can be implemented across a large enterprise to scale services and product delivery, empowering you to:

    - Take control of the entire flow of a product delivery from intake to execution
    - Shift from project to product with a complete product view
    - Centralize work with a unified backlog from ideation to incidents
    - Manage teams and technology to accelerate business outcomes


    Featured speakers:
    - Andrew Haugland, sr. advisory solution consultant, ServiceNow
    - Joe Offenberg, senior advisory solution consultant, ServiceNow
    - Richard Hawes, product marketing director, ServiceNow
  • Deliver customer value faster by moving from projects to products Recorded: May 27 2021 38 mins
    Colin O’Brien, ServiceNow; Doug Page, ServiceNow; Jim Tisch, ServiceNow
    Digital transformation is changing how organizations think about delivery. And increasingly, the focus is shifting from individual projects to a product-based approach for greater enterprise agility.

    Join us as we discuss why traditional delivery models fail to meet today’s business needs, and how you can form teams around products to facilitate success—aligning investments to business value by:

    Changing to a product-centric model for a customer-focused organization
    Transforming what you plan to a feature-based model—producing products and services with the highest customer value
    Modifying your funding processes under Agile delivery, targeting areas that will have the largest impact
    Adopting an end-to-end focus on value, so you can identify delivery bottlenecks
    Featured speakers:
    Colin O’Brien, senior manager product management, ServiceNow
    Doug Page, senior principal product manager, ServiceNow
    Jim Tisch, product marketing director, ServiceNow
  • Conversation with BlueCross BlueShield on the value of SN ITBM to manage needs Recorded: May 19 2021 29 mins
    Robyn Sah, Blue Cross Blue Shield of Louisiana; Tabby Vos, ServiceNow; Lilly Souksamlane, ServiceNow; Jim Tisch, ServiceNow
    Watch this webinar as we discuss the value that BlueCross BlueShield Louisiana received from ServiceNow in managing their ideation and demand.

    Poor demand management processes lead to non-value-added work, as detailed in a 2018 McKinsey study: “Current planning approaches are insufficient for today’s reality, and a main reason why 70% of IT development is spent on repeat/non-value add work."

    It is critical to do demand intake properly to achieve the organizational outcomes you want. As strategic requests (your intake) come from numerous sources and are delivered via many channels, it’s important that “leaders should consider making governance and funding changes that support technology innovation and a product-centric focus,” according to Deloitte.

    In this webinar we:

    • Show how BlueCross BlueShield LA conducts their planned and unplanned work
    • Review best practices from BlueCross BlueShield LA in using the ServiceNow platform and IT Business Management (ITBM) solutions to make their workflow better across the organization
    • Learn from the BlueCross BlueShield LA experience in rolling out their ITBM solution for managing organizational demands

    Featured speakers:
    Robyn Sah, ServiceNow development manager, Blue Cross Blue Shield of Louisiana
    Tabby Vos, principal product success manager, ServiceNow
    Lilly Souksamlane, senior principal product manager, ServiceNow
    Jim Tisch, product marketing director, ServiceNow
  • Creating a demand management strategy to align with the business Recorded: May 13 2021 34 mins
    Doug Page, senior principal product manager, ServiceNow; Jim Tisch, product marketing director, ServiceNow
    As enterprises face pressure to find new ways to grow, it’s vital that investment requests (“intake”) are properly planned, implemented, and managed. IT executives face the task of efficiently managing and forecasting product and service demand, as well as business outcomes. To reduce project failure rates, it’s important that IT makes informed investment decisions—ones that align with the business’ strategy and enables new opportunities.

    Traditional demand management with IT needs to change. The challenge lies in realizing the business value that organizational investments can deliver. To gain a competitive edge, stimulate innovation, delight customers, and adapt quickly to changing market circumstances, organizations need to adopt a modern approach and mindset to the demand management process.

    Join us as we discuss planning and implementing effective demand management strategies and how they can lead to the outcomes you desire. In this webinar you’ll learn:

    - How the ServiceNow platform can help you track, manage, and forecast the demand for products and services
    - How to evolve strategic requests to match internal digital transformation
    - How to balance demand and innovation
    - The costs of poor demand management processes


    Featured Speakers:
    Doug Page, senior principal product manager, ServiceNow
    Jim Tisch, product marketing director, ServiceNow
  • From project to product, the only way to succeed in the future​ Recorded: Mar 25 2021 58 mins
    Andy Jordan, Roffensian Consulting S.A., Doug Page, ServiceNow and Jim Tisch, ServiceNow
    Digital transformation is changing how organizations think about completing work. Increasingly, the focus is shifting from individual projects to a product-based approach—one where all development efforts are part of a planned lifecycle. This creates both opportunities and challenges that must be managed effectively. Watch this webinar as we discuss:

    • Understanding this paradigm shift and what it means for your organization
    • Developing the ability to successfully shift to a product-based development approach
    • Delivering a sustainable environment that is a catalyst for innovation, growth and success
  • Creating organizational agility Recorded: Mar 16 2021 56 mins
    Andy Jordan, President, Roffensian Consulting S.A.
    Business cycles keep accelerating, while change and disruption are now par for the course. The challenge for IT is how to plan effectively in this more unpredictable environment where annual planning processes just can’t keep pace. 

    Join Andy Jordan, President, Roffensian Consulting S.A. for a look at the way innovative IT organizations use adaptive planning to help them stay agile and aligned with business needs. We’ll discuss how ongoing, adaptive IT planning is now critical to the success of an organization — and how ServiceNow solutions offer more effective and efficient planning tools for this new era.

    - Understand the impact, threats, and opportunities from more frequent IT planning cycles
    - Gain insight into the evolution of adaptive planning and how it will fundamentally change the way IT delivers projects and manages work
    - Get practical guidance on how to apply adaptive planning principles to your own work environment for improved project outcomes
  • The Business-Focused PMO Recorded: Mar 10 2021 58 mins
    Andy Jordan, Roffensian Consulting S.A., Doug Page, ServiceNow, and Jim Tisch, ServiceNow
    A modern, adaptive and business focused Project Management Office (PMO) can empower agility for your organization. And for PMOs today, there’s extraordinary opportunity to drive business value—transforming the way teams manage project portfolios by breaking down silos. Watch our IT business management webinar as we discuss how PMO and IT leaders can help increase business alignment, improve project predictability, and accelerate project delivery for your enterprise. Our topic agenda includes:

    • Decreasing time to value for the business
    • Gaining end-to-end visibility for resources and alignment with goals
    • Enabling success by offering a PMO built for today’s world
  • Aligning to Business Outcomes Recorded: Mar 2 2021 60 mins
    Andy Jordan, Roffensian Consulting S.A., Doug Page, ServiceNow, and Jim Tisch, ServiceNow
    Metrics and analytics alone don’t tell you anything about whether your planned investment has succeeded. Success comes from the right metrics, measured in the right way. Now more than ever, you want to ensure you’re integrating the right data, tools, and processes so you can communicate effectively and reduce friction and mistakes. Watch our webinar to learn how you can capitalize on your data analytics by:

    • Using forward-looking, business-focused vs. backward-looking, project-focused metrics
    • Measuring success with the right metrics, driving your business forward
    • Defining the tools needed for relevant, measurable business metrics
  • Hear about the ServiceNow Agile transformation journey Recorded: Feb 24 2021 54 mins
    Debbra McGrath, Rani Pangam, Nick Tudisco
    Like any enterprise, ServiceNow has a growing portfolio of IT projects and needed a way to improve quality of services and accelerate delivery cycles — ultimately creating value for business stakeholders. Our IT organization’s journey to adopt Agile transformed IT project management to enable smarter use of time, expertise, and resources.

    In this webinar, hear our IT practitioners discuss how our IT organization adopted Agile and SAFe® practices and solutions to transform IT project management and make smarter use of time, expertise, and resources. We’ll discuss our Agile journey, including the challenges we faced, the lessons we learned, and our future plans.

    Attend this webinar to….

    -Get insight into how our PMO and Agile delivery teams are accelerating time-to-market while increasing quality, employee satisfaction, and velocity by implementing an Agile methodology.
    -See how Agile and SAFe allowed us to improve planning accuracy, forecast work levels with more precision, and easily manage stories across sprints, backlogs, and epics.
    -Learn how Agile solutions provide a platform to pull software development lifecycle workflows together in one system and connect them to other activities already taking place in our enterprise.
  • APM – a key to deliver maximum business value Recorded: Jan 28 2021 53 mins
    Andy Jordan, Roffensian Consulting S.A., Al Hsu, ServiceNow, and Jim Tisch, ServiceNow
    Application Portfolio Management (APM) is a critical skill for today’s IT departments to maximize effectiveness by aligning apps to business needs and gaining efficiency. With APM, IT leaders can provide the best possible support to their business partners illustrating the business benefits of each application to maximize value.

    Watch this webinar to learn how to integrate Now Platform® solutions with APM to rationalize applications, as we discuss:

    • Insights into APM concepts and why they’re so important today
    • How IT can better support business partners—aligning to their needs
    • How APM can manage costs and enable the shift to a digital business
  • Strategic and continuous planning—the only way to plan Recorded: Jan 26 2021 54 mins
    Andy Jordan, Roffensian Consulting S.A., Doug Page, ServiceNow, and Jim Tisch, ServiceNow
    To better align with business goals, your planning must be strategic—focused on optimizing the delivery of business outcomes. Having strategic and continuous planning is the key differentiator here—enabling you to set your business apart.

    Watch this webinar to learn how you can use IT Business Management to create a strategic plan, invest, and fund the best portfolio to meet your business objectives. It’s the only solution that incorporates traditional with agile planning methods on one platform. Join our discussion on:

    • Developing the strategic and continuous planning you need
    • How you can continue to adapt your plans based on business strategy changes
    • Evolve away from traditional to agile planning methods—boosting customer engagement
  • Measure value to deliver value Recorded: Jan 20 2021 60 mins
    Andy Jordan, Roffensian Consulting S.A., Doug Page, ServiceNow, and Jim Tisch, ServiceNow
    Metrics and analytics alone don’t tell you anything about whether your planned investment has succeeded. Success comes from the right metrics, measured in the right way. Now more than ever, you want to ensure you’re integrating the right data, tools, and processes so you can communicate effectively and reduce friction and mistakes. Watch our webinar to learn how you can capitalize on your data analytics by:

    • Using forward-looking, business-focused vs. backward-looking, project-focused metrics
    • Measuring success with the right metrics, driving your business forward
    • Defining the tools needed for relevant, measurable business metrics
  • The business focused PMO Recorded: Jan 14 2021 58 mins
    Andy Jordan, Roffensian Consulting S.A., Doug Page, ServiceNow, and Jim Tisch, ServiceNow
    A modern, adaptive and business focused Project Management Office (PMO) can empower agility for your organization. And for PMOs today, there’s extraordinary opportunity to drive business value—transforming the way teams manage project portfolios by breaking down silos. Watch our IT business management webinar as we discuss how PMO and IT leaders can help increase business alignment, improve project predictability, and accelerate project delivery for your enterprise. Our topic agenda includes:

    • Decreasing time to value for the business
    • Gaining end-to-end visibility for resources and alignment with goals
    • Enabling success by offering a PMO built for today’s world
  • Building, sustaining, and optimizing an agile enterprise post COVID-19 Recorded: Jan 12 2021 53 mins
    Andy Jordan, Roffensian Consulting S.A, Debbra McGrath, ServiceNow, and Jim Tisch, ServiceNow
    In the last few years organizations have been embracing agile concepts more broadly across their business, as well as vertically in more strategic elements. But the recent COVID-19 pandemic revealed just how far most businesses are away from true enterprise agility. We’re going to help you put that right. Watch this webinar for insights on:

    • Applying the concept of enterprise agility to your situation with a focus on immediate results
    • Understanding its issues and opportunities, and leveraging them
    • Building on project level agility for greater enterprise efficiency today
    • Optimizing the future performance and resilience of an agile organization
  • From project to product, the only way to succeed in the future​ Recorded: Jan 5 2021 58 mins
    Andy Jordan, Roffensian Consulting S.A., Doug Page, ServiceNow and Jim Tisch, ServiceNow
    Digital transformation is changing how organizations think about completing work. Increasingly, the focus is shifting from individual projects to a product-based approach—one where all development efforts are part of a planned lifecycle. This creates both opportunities and challenges that must be managed effectively. Watch this webinar as we discuss:

    • Understanding this paradigm shift and what it means for your organization
    • Developing the ability to successfully shift to a product-based development approach
    • Delivering a sustainable environment that is a catalyst for innovation, growth and success
  • Managing in a Hybrid World Recorded: Dec 17 2020 58 mins
    Jim Tisch and Andy Jordan
    Typically, projects were once delivered with two approaches for execution: waterfall or agile. Waterfall follows a sequential process that’s very linear, while the agile process is more iterative—typically using planning to guide the project in sections (i.e., “sprints”). Now there is a hybrid of the two, which can offer the best of both approaches. This can allow for more flexibility depending upon the project itself.

    Today, hybrid is becoming the more prevalent model—meaning agile and traditional methods cannot consistently be applied in their “purest” form. Approaches must be adjusted to meet the needs of each unique project, while project managers must be able to adjust as needed. Is your team prepared?

    Join this webinar where we discuss:

    -Recognizing the importance of hybrid approaches
    -Understanding how hybrid changes the way projects get delivered
    -How project delivery needs to change to take advantage of the current opportunities
  • Overview of ServiceNow maturity programs Recorded: Dec 15 2020 56 mins
    Andy Jordan, President, Roffensian Consulting S.A
    To succeed today and extend that success, businesses need to build an organization that is fully digitally enabled. That requires advancing multiple areas of your business—from planning to agile, to portfolio management, and onto IT asset management. And this must all happen as part of an integrated approach to create a modern business.

    Join us as we discuss how digital transformation is changing not just how organizations use technology, but every aspect of what they do and how they think. By attending, you’ll:

    -Understand the elements of a digitally mature business
    -Recognize the strengths and opportunities for the organization
    -Be able to develop a plan to advance the organization and increase the ability to leverage digital transformation
Deliver enterprise agility for better business outcomes.
Create greater value from your initiatives and enable change faster across the enterprise. Plan, prioritize, and track work aligned to business objectives.

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  • Live at: Feb 24 2021 4:00 pm
  • Presented by: Debbra McGrath, Rani Pangam, Nick Tudisco
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