Aligning to Business Outcomes

Presented by

Andy Jordan, Roffensian Consulting S.A., Doug Page, ServiceNow, and Jim Tisch, ServiceNow

About this talk

Metrics and analytics alone don’t tell you anything about whether your planned investment has succeeded. Success comes from the right metrics, measured in the right way. Now more than ever, you want to ensure you’re integrating the right data, tools, and processes so you can communicate effectively and reduce friction and mistakes. Watch our webinar to learn how you can capitalize on your data analytics by: • Using forward-looking, business-focused vs. backward-looking, project-focused metrics • Measuring success with the right metrics, driving your business forward • Defining the tools needed for relevant, measurable business metrics

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