Name: Deliver customer value faster by moving from projects to products
Start: 2021-05-27T15:00:00Z
End: 2021-05-27T15:37:30.000Z
Location: BrightTALK

Strategic Portfolio Management (SPM) empowers organizations to drive business outcomes by aligning their strategy with their work, enabling them to plan, deliver, and track value. Roadmap your strategy to achieve maximize outcomes, align investments to implement strategy, and deliver work using any methodology with ServiceNow SPM.

The SPM Summit is a ServiceNow SPM Community event sharing how customers are leveraging Strategic Portfolio Management (formerly ITBM) to drive strategic outcomes, where the product is headed, and how to succeed in this area.

 

ServiceNow customers from Alliant Insurance and Bio-Techne Corporation share their SPM journeys and the outcomes they have realized.  This on-demand summit includes presentations from our Product Management leaders on the SPM product vision and roadmap, plus how to be successful with Strategic Portfolio Management…highlighting best practice and other resources available to you.  And finally, we share insights on our annual Knowledge customer events to ensure customers take full advantage of the live and digital venues and SPM sessions

 

Key takeaways :

1.       ServiceNow Strategic Portfolio Management (SPM) helps customers and their customers to flow value across functional, organizational, and geographics boundaries.

2.      Our customers leverage Strategic Portfolio Management to drive strategic outcomes by road mapping strategy to maximize outcomes, aligning investments to implement strategy, and delivering work using any methodology.

3.      ServiceNow and our Partners can help you personalize your implementation experience with Now Create to provide guidance to tune each ServiceNow solution, shorten project activity duration, and use an outcome driven approach to achieve success.

ServiceNow SPM Summit

Join us for a fireside chat! Panelists from Loma Linda University Health and New York City Health and Hospitals will be sharing their journey with ServiceNow's Strategic Portfolio Management (SPM)* solution. 
 
You will learn how they have:
 
- Created strategically aligned intake and governance processes
- Evolved agile and hybrid project management practices
- Established clear resource management methodologies
 
Panelists:
Darlynn Willy, Director, SPMO, Loma Linda University Health
Ryan Ashline, Chief IS Architect, Loma Linda University Health
Susin S. Garcia, PMP Assistant Director, NYC Health and Hospitals
Daryl Mannillo, Senior Director of the Program Management Office, NYC Health and Hospitals
 
*SPM - Formerly know as ITBM

SPM in Healthcare Fireside Chat

According to Gartner, “by 2025, 70% of digital investments will fail to deliver the expected business outcomes in the absence of a strategic portfolio management approach.” Many organizations could benefit from migrating to this approach, and aligning it with their day-to-day work, which creates outcomes that drive business value.

Join us for a highly informative webinar, Strategic Portfolio Management – the framework for success, where we’ll explain the advantages of this Strategic Portfolio Management (SPM) approach. With SPM, you can:

- See and fund what matters most
- Compare scenarios
- Build an investment roadmap
- Communicate plans from a central strategic hub
- View spending and progress on initiatives across your organization

Don’t miss this opportunity to revamp your strategic plan—and drive better strategic outcomes.

Speakers:
Jim Tisch, product marketing director, ServiceNow
Andy Jordan, president, Roffensian Consulting SA
Doug Page, senior principal product manager, ServiceNow

Strategic Portfolio Management – the framework for success

ServiceNow Value Stream Management (VSM) reduces time to value by 66%. And here’s your chance to learn how.

Join us for our webinar, Now on Now: accelerate time to value by 66% using ServiceNow’s DevOps value stream management, where two leaders from our Microsoft Dynamics CRM team will walk you through VSM and the Now Platform. They’ll help you:

- See how ServiceNow accelerated development by 66%
- Learn ways DevOps teams can effectively plan using ServiceNow IT Business Management and Scaled Agile Framework
- Understand how the ServiceNow unified backlog approach and the Now Platform can improve team execution and delivery

In just one hour, you’ll have a deeper understanding of planning and delivering efficient application development value streams using VSM.

ServiceNow Speakers:
Rani Pangam, Senior director, project management
Jason Wang, Director, IT workflows & now platform
Richard Hawes, Director, product marketing

Now on Now: accelerate time to value by 66% using ServiceNow’s DevOps

Expert elves with specialization in Application Portfolio Management discuss how to rationalize the Naughty List and invest in strategically aligned items on the Nice List.

Application Portfolio Management: Naughty? or Nice?

Unlocking value through a shift from Project to Product

Continuous disruption is changing how organizations think about completing work. Increasingly, the focus is shifting from individual projects to a product-based approach where all development efforts are part of a planned lifecycle—leading to faster time to value for the business.

Register now to join experts from Deloitte and ServiceNow® as they share both the opportunities this disruption presents and the challenges that must be managed by:

- Understanding the driving forces behind this shift to product delivery
- Anticipating the cross-enterprise changes required to make this transition successful
- Recognizing the need to evolve and better serve the business—building a sustainable environment

Managing Continuous Disruption

For enterprises transforming their business models, ServiceNow's Yoav Boaz explains how Disney and Peloton reinvented themselves and thrived during the COVID-19 pandemic.

Becoming a digital-first business: How companies transform business models

To businesses plotting a digital transformation course, ServiceNow's Yoav Boaz says hyperautomation is instrumental in consolidating siloed processes and smoothing workflows.

Digital acceleration: What needs to happen

ServiceNow's Yoav Boaz defines evolutionary vs. revolutionary approaches to business modeling and proposes a step-by-step digital transformation roadmap for businesses to follow.

Digital transformation: What you need to know to get started

There’s something important to understand about strategy: if it’s not capable of massive change, it’s useless. We believe in helping organizations create living strategies: strategies that adapt to circumstances, that evolve as technology does, that transform to conform to the situation at hand.

In this webinar, Better dynamic strategy management with roadmaps, you’ll discover:

Why about 40% of executive leaders say their enterprise accountability and leadership are not aligned on strategy execution
Why 9.4% of investment budgets are wasted due to poor strategic performance
How ITBM supports dynamic strategy management, particularly through roadmaps
Find out how to deliver against today’s priorities, not yesterday's.

Better dynamic strategy management with roadmaps

Only 44% of organizations are likely to deliver IT projects that meet their original goal and intent—wasting both valuable time and money.

Learn how you can drive greater business outcomes for your organization. Register now to hear our journey at ServiceNow® to ensure technology investments deliver the greatest value. You’ll get real-world insights on how you can:

- Support the needs of a value-driven enterprise
- Review initiatives to ensure they drive business strategies
- Gain real-time visibility to enable more informed decision-making—from executives down to project managers

Now on Now: Measure value to deliver value—drive business outcomes

70% of executives are accelerating their pace of digital transformation—enabling greater enterprise agility.* And as delivery methods must adjust to changing circumstances, Hybrid is emerging as the dominant model for today’s business needs.

To fully reap the benefits however, you must understand how the Hybrid delivery model works and fine-tune it to maximize its potential. Join our webinar as we share best practices in meeting this goal, producing better outcomes by:

- Aligning your organization’s goals and strategies to your portfolios
- Optimizing resources and determining future project velocities
- Coordinating across teams—accelerating delivery and time to value


Featured speakers:
- Thom Gray, senior principal product manager, ServiceNow
- Doug Page, senior principal product manager, ServiceNow
- Jim Tisch, product marketing director, ServiceNow

Hybrid work management: A new reality for the PMO

Caught between complex 21st century business demands, IT must deliver on traditional packaged apps and services while also shifting to digitally native initiatives that require fast iterations. This shift from traditional to continuous digital delivery increases tensions between “keeping the lights on” vs. driving growth, resources vs. teams, speed vs. safety, and more.

Learn how you can bridge the gap between development and operations—aligning investments to business value. With the right support, Agile planning and DevOps principles can be implemented across a large enterprise to scale services and product delivery, empowering you to:

- Take control of the entire flow of a product delivery from intake to execution
- Shift from project to product with a complete product view
- Centralize work with a unified backlog from ideation to incidents
- Manage teams and technology to accelerate business outcomes


Featured speakers:
- Andrew Haugland, sr. advisory solution consultant, ServiceNow
- Joe Offenberg, senior advisory solution consultant, ServiceNow
- Richard Hawes, product marketing director, ServiceNow

From intake to execution: Boosting your Agile and DevOps initiatives

Watch this webinar as we discuss the value that BlueCross BlueShield Louisiana received from ServiceNow in managing their ideation and demand.

Poor demand management processes lead to non-value-added work, as detailed in a 2018 McKinsey study: “Current planning approaches are insufficient for today’s reality, and a main reason why 70% of IT development is spent on repeat/non-value add work."

It is critical to do demand intake properly to achieve the organizational outcomes you want. As strategic requests (your intake) come from numerous sources and are delivered via many channels, it’s important that “leaders should consider making governance and funding changes that support technology innovation and a product-centric focus,” according to Deloitte.

In this webinar we:

• Show how BlueCross BlueShield LA conducts their planned and unplanned work
• Review best practices from BlueCross BlueShield LA in using the ServiceNow platform and IT Business Management (ITBM) solutions to make their workflow better across the organization
• Learn from the BlueCross BlueShield LA experience in rolling out their ITBM solution for managing organizational demands

Featured speakers:
Robyn Sah, ServiceNow development manager, Blue Cross Blue Shield of Louisiana
Tabby Vos, principal product success manager, ServiceNow
Lilly Souksamlane, senior principal product manager, ServiceNow
Jim Tisch, product marketing director, ServiceNow

Conversation with BlueCross BlueShield on the value of SN ITBM to manage needs

As enterprises face pressure to find new ways to grow, it’s vital that investment requests (“intake”) are properly planned, implemented, and managed. IT executives face the task of efficiently managing and forecasting product and service demand, as well as business outcomes. To reduce project failure rates, it’s important that IT makes informed investment decisions—ones that align with the business’ strategy and enables new opportunities.

Traditional demand management with IT needs to change. The challenge lies in realizing the business value that organizational investments can deliver. To gain a competitive edge, stimulate innovation, delight customers, and adapt quickly to changing market circumstances, organizations need to adopt a modern approach and mindset to the demand management process.

Join us as we discuss planning and implementing effective demand management strategies and how they can lead to the outcomes you desire. In this webinar you’ll learn:

- How the ServiceNow platform can help you track, manage, and forecast the demand for products and services
- How to evolve strategic requests to match internal digital transformation
- How to balance demand and innovation
- The costs of poor demand management processes


Featured Speakers:
Doug Page, senior principal product manager, ServiceNow
Jim Tisch, product marketing director, ServiceNow

Creating a demand management strategy to align with the business

Digital transformation is changing how organizations think about completing work. Increasingly, the focus is shifting from individual projects to a product-based approach—one where all development efforts are part of a planned lifecycle. This creates both opportunities and challenges that must be managed effectively. Watch this webinar as we discuss:

•  Understanding this paradigm shift and what it means for your organization
•  Developing the ability to successfully shift to a product-based development approach
•  Delivering a sustainable environment that is a catalyst for innovation, growth and success

From project to product, the only way to succeed in the future​

Business cycles keep accelerating, while change and disruption are now par for the course. The challenge for IT is how to plan effectively in this more unpredictable environment where annual planning processes just can’t keep pace. 

Join Andy Jordan, President, Roffensian Consulting S.A. for a look at the way innovative IT organizations use adaptive planning to help them stay agile and aligned with business needs. We’ll discuss how ongoing, adaptive IT planning is now critical to the success of an organization — and how ServiceNow solutions offer more effective and efficient planning tools for this new era.

- Understand the impact, threats, and opportunities from more frequent IT planning cycles
- Gain insight into the evolution of adaptive planning and how it will fundamentally change the way IT delivers projects and manages work
- Get practical guidance on how to apply adaptive planning principles to your own work environment for improved project outcomes

Creating organizational agility

Digital transformation is changing how organizations think about delivery. And increasingly, the focus is shifting from individual projects to a product-based approach for greater enterprise agility.

Join us as we discuss why traditional delivery models fail to meet today’s business needs, and how you can form teams around products to facilitate success—aligning investments to business value by:

Changing to a product-centric model for a customer-focused organization
Transforming what you plan to a feature-based model—producing products and services with the highest customer value
Modifying your funding processes under Agile delivery, targeting areas that will have the largest impact
Adopting an end-to-end focus on value, so you can identify delivery bottlenecks
Featured speakers:
Colin O’Brien, senior manager product management, ServiceNow
Doug Page, senior principal product manager, ServiceNow
Jim Tisch, product marketing director, ServiceNow

Deliver customer value faster by moving from projects to products

ITBM

IT Business Management

ServiceNow

Digital Transformation

IT Architecture

Digital Experience

Digital Performance

Portfolio Management

Demand Management

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Deliver customer value faster by moving from projects to products

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