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Global supply affects us all, ever wondered why your delivery hasn’t arrived?

We are all affected by global logistics changes, we rely on them to deliver goods just in time, at the push of a button. But as proven by the Ever Given blocking the Suez Canal, when things go wrong, it can be catastrophic. How does the global logistics industry deal with larger vessels, COVID-19 and Brexit?

Presenter bio:

Graeme Blackie ACII ACILA
Head of Marine & Specialty Development/Executive MCL Adjuster

Graeme has led the Sedgwick marine team for over 7 years, he works internationally investigating claims and undertaking risk control. He understands how goods move, the dangers they face and the risks posed, not just from pirates and the sea risks but those relating to size and scale; Brexit and COVID-19 and how this has affected what we take for granted, i.e. next day delivery.
Recorded Sep 9 2021 35 mins
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Presented by
Graeme Blackie ACII ACILA
Presentation preview: Global supply affects us all, ever wondered why your delivery hasn’t arrived?

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  • Channel
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  • Utility extensions - a repeat of the pandemic expectation issues? Dec 1 2021 12:00 pm UTC 60 mins
    Damian Glynn, Director, Head of Financial Risks and Craig Ollier, Senior Manager, Forensic advisory services, Sedgwick
    The FCA Test case showcased the range of different perceptions about the scope of disease cover. There are residual issues that are likely to litigate but we broadly know where we stand on the core issues. But misunderstandings about business extensions are not limited to disease covers – in particular, utility failure cover is provided generally on two fundamentally different bases (with a hybrid variant for good measure), threatens aggregation over a wide area if there were to be an extensive power outage, and would inevitably reveal misunderstandings about the extent to which the loss of internet sales might, or might not, be covered.
    In the light of the above, this session will explore aspects of a power outage scenario and highlight the potential for further disputes mirroring that over COVID-19.
  • Business interruption maximum indemnity period: why 12 months is too short Nov 18 2021 12:00 pm UTC 60 mins
    Damian Glynn, Director, Head of Financial Risks and Martha McGorman, Commercial Loss Adjuster, Sedgwick
    This session will cover:
    • Maximum Indemnity Period – the two phases of loss
    • Technical observations (eg do increased costs need to be incurred within the MIP?)
    • When the Maximum Indemnity Period begins, subsists, and ends
    • Why 12 months is too short, with practical examples
    • Consequences for brokers of inadequate Maximum Indemnity periods

    This session is CPD accredited.
  • Making the insurance industry more dementia friendly Nov 4 2021 11:00 am UTC 60 mins
    Panel discussion
    As part of our partnership with Alzheimer’s Society, Sedgwick International UK is sponsoring a panel discussion looking at the challenges faced by both insurance customers and colleagues living with dementia and how we can support them more.

    The panel will be chaired by Chris Wallace, Executive Director, Continental Europe, QBE and feature contributors from the Society and the insurance industry.

    As part of the Insurance Day of Giving, the event is open to everyone in the insurance industry and although free to join, any donation you wish to give will help the Society fund vital research into the condition. Simply copy and paste this link into your browser to donate: https://www.justgiving.com/fundraising/Sedgwick-IDOG21

    Together, let’s unite against dementia.
  • Landslip claims - Environmental liability – understanding the principles Nov 3 2021 10:00 am UTC 60 mins
    Douglas Murphy
    Pollution and environmental damage by individuals or business operations can result in sizeable third-party claims. And in some cases, statutory penalties or fines can run into hundreds of thousands of pounds.

    In this webinar Douglas Murphy, talks through some of the common principles applicable to environmental claims and possible links to other areas of cover – property, construction and JCT contracts, for example – highlighting the specific benefits of a careful and comprehensive investigation.
  • Future-proofing your risk to fraud using AI Recorded: Sep 13 2021 56 mins
    Ian Carman - Director – Investigation Services
    During this MGAA webinar, Ian Carman, Director – Investigation Services at Sedgwick, talks through how to future proof your risk to fraud by using AI. Ian explains how you can unlock and leverage the power of vast data to information your risk appetite in real time.

    Learning Objectives
    By the end of the session delegates will:
    • be able to detail how the combined power of market insight, cross industry claims data and open source intelligence support improved risk selection at both a strategic and individual policy level
    • recognise how deployment of market leading artificial intelligence, machine learning and human expertise combine to tackle opportunistic and organised fraudsters to protect your loss ratios across our TPA and adjusting operations.
    • be able to identify how they can unlock and leverage the power of our vast data and our data science teams to inform your risk appetite in real time
  • Global supply affects us all, ever wondered why your delivery hasn’t arrived? Recorded: Sep 9 2021 35 mins
    Graeme Blackie ACII ACILA
    We are all affected by global logistics changes, we rely on them to deliver goods just in time, at the push of a button. But as proven by the Ever Given blocking the Suez Canal, when things go wrong, it can be catastrophic. How does the global logistics industry deal with larger vessels, COVID-19 and Brexit?

    Presenter bio:

    Graeme Blackie ACII ACILA
    Head of Marine & Specialty Development/Executive MCL Adjuster

    Graeme has led the Sedgwick marine team for over 7 years, he works internationally investigating claims and undertaking risk control. He understands how goods move, the dangers they face and the risks posed, not just from pirates and the sea risks but those relating to size and scale; Brexit and COVID-19 and how this has affected what we take for granted, i.e. next day delivery.
  • Performing under pressure Recorded: Aug 19 2021 64 mins
    Alison Unwin - Head of Domestic Major Loss & ARN - Home Specialty Services
    Sedgwick UK's Alison Unwin joined a BDMA panel of industry experts to discuss the topical subject of 'Performing under pressure'.

    COVID-19 has presented challenges to our resilience, mental health and performance. In this webinar we will explain how you can manage these challenges, along with identifying specific marginal gains for better task focus.
  • Increases in insurers indemnity spend Recorded: Jul 29 2021 32 mins
    Andrew Cavan - Director – Head of Major & Complex Loss (North)
    Insurers indemnity spend has started to increase in recent times. The webinar looks at the reasons for this and how Insurers and adjusters can seek to manage, limit and reduce the impact of these recent changes.

    Your speaker
    Andrew Cavan
    Director – Head of Major & Complex Loss (North)
    Email: andrew.cavan@uk.sedgwick.com

    Andrew joined Sedgwick in 2014 working as a major loss director, having worked as a commercial major loss adjuster, on a national and global basis, for over 20 years.

    In 2020 he was appointed as Head of Major & Complex loss for our northern region, having responsibility for dealing with high profile and value claims and being part of the management team responsible for the delivery of our major loss offering.

    Andrew has experience of major and complex property damage and business interruption losses across a wide range of industries including chemicals, pharmaceuticals, printing, hotel & leisure, property owners, local authorities and educational establishments.
  • Food crime - the hidden risk Recorded: Jun 30 2021 43 mins
    Andrew Robinson, Sedgwick & Sean Daly, National Food Crime Unit
    During this webinar Andrew and Sean will talk about the origins and prevalence of food crime and how it is being combated.

    Andrew Robinson heads-up Sedgwick’s Global Product Liability & Recall Team. He is an active practitioner in the resolution of multi-territory product liability and recall disputes.

    Sean Daly is a Relationship Manager with the Outreach team of the National Food Crime Unit (NFCU). His background is in policing, having completed a 30 year career as a Police Officer before joining the NFCU in 2018.
  • UK Food & Farming is changing (exiting the EU) Recorded: May 13 2021 33 mins
    Graham Plaister
    The government are planning to phase out Direct Payments (common agricultural policy subsides) to farmers by 2024. The funds from Direct Payments will be redirected to environmental schemes most notable ELMs, Environmental Land Management Scheme.

    Clearly, this is giant shift from supporting food production to improving the environment. This webinar will take a deep look at the potential changes and the implications to the insurance industry.


    Speaker bio:
    Graham Plaister
    Principal Specialist – Agriculture & Rural
    Graham started his career managing the family’s traditional dairy farm developing the herd into
    large production unit comprising 250 pedigree Holstein cattle of high genetic merit. The herd was ranked in the top 4% and won a national competition for management and profitability.

    In 1999 he started diversifying the farm by replacing the dairy herd with a horse livery enterprise, beef herd and change of use of farm buildings to rural commercial lets. The beef herd comprised of Hereford and Aberdeen Angus store cattle supplying Waitrose Supermarkets. The horse livery enterprise was set up providing facilities for 30 horses.

    In 2001 Graham was asked to become an honorary farm assessor for a Mutual Insurance Company. In 2003 Graham joined firm of loss adjusters, where he put his specialist knowledge to good use.

    Graham has significant practical and technical knowledge on livestock, equine and arable crops along with farm diversification.

    He is a member of British Institute of Agricultural Consultant and the Agricultural Law Association.
  • An introduction to engineering for non-engineers Recorded: May 6 2021 60 mins
    Dr Richard Gregory
    Topics that are in there include in this webinar include:
    What is structural and what isn’t
    Engineering terminology
    Do I need to get and engineer to look at this?
    Structural “wear and tear”
    Structural failure causes
    Subsidence - a case study
    Temp works
    CDM
    Factors of Safety and ULS design
    Barn collapse - case study
    Vehicle impact damage - case study
  • Latent defect claims – an introduction Recorded: Apr 27 2021 27 mins
    John Eves, Major and Complex Loss Surveyor
    This session will cover:
    • Brief introduction to differing buildings and their objectives
    • Summary of a typical latent defect policy
    • Parties to a typical construction project and relevance to latent defect claims
    • Common defects within a modern property and pathology/diagnosis
    • Case studies/examples

    Presenter bio:

    John Eves joined the insurance industry in 2010 after 10 years in a senior role in private practice and 4 years after qualifying as a member of the Royal Institution of Chartered Surveyors. John had formerly been within Cunningham Lindsey’s Major Loss division before joining Sedgwick Specialty in January 2019.

    John’s current team handles claim portfolios for several building warranty clients and also provide technical services to other clients and branches of the business.

    Latent defect claims present continual technical challenges, such as diagnosis of cause, assessment of policy coverage, validation and quantum through to final settlement and recovery. Many larger claims have a number of key stakeholders and require robust project management.
  • Wind turbine fires Recorded: Apr 21 2021 52 mins
    John Colquhoun
    This session will concentrate on wind turbine fires with a specific look at lightning protection and lightning strikes. This also includes a review of some insurance policy wording relating to the cover for lightning strikes.

    Speaker biography:

    John Colquhoun is a Chartered Electrical and Electronic Engineer and has over 8 years’ experience of forensic investigation in a wide range of cases throughout the UK and abroad. John carries out investigations and analysis of fires and explosions, electrical and electronic engineering failures, and personal injuries. John has also over 13 years of experience in the telecommunications industry in engineering, commercial and operational management roles and is certified to access onshore wind turbines, tall structures (Tower Climbing, Rescue and RF awareness) and holds an IPAF MEWP’s operator’s license. John has prepared numerous CPR compliant reports and has given evidence as an expert witness in the Royal Courts of Justice, Sheriff Courts (Scotland), a Fatal Accident Inquiry (Scotland) and Institute of Civil Engineering Arbitration.
  • Flooding and the 3 Rs Recorded: Apr 15 2021 59 mins
    Mike Bond, Director – Executive MCL Adjuster, Sedgwick International UK
    Mike Bond is a highly experience major and complex loss adjuster at Sedgwick UK.

    In this talk Mike will draw from his experience of handling flood claims. At the heart of this talk will be the discussion of the 3 Rs; reduction, resilience and reinstatement in mitigating the devastating impact of flooding.
  • Getting to the root of the tree claim liability landscape Recorded: Mar 23 2021 60 mins
    Sarah Harkin and Patrick Issacs
    Sedgwick's tree claims experts discuss managing third-party risks caused by trees

    How trees cause subsidence
    Understanding the legal landscape
    How to manage your future risk
  • Flood resilience: an opportunity to mitigate risk Recorded: Mar 18 2021 61 mins
    Ian Gibbs
    This talk will cover the following:
    1. Understand the importance of flood resilience at a time of increased flood risk
    2. Provide an overview of the process for considering a flood resilience strategy
    3. Gain a better understanding of what flood resilience means in practice

    Speaker biography:
    As Sedgwick’s national technical manager, Ian project manages building reinstatement and manages our response to flood events. As a subject matter expert, he is current vice chair of the Department for Environment, Food and Rural Affairs (DEFRA) resilience round table and a member of the environment agency’s property flood resilience pathfinder steering group which is driving research and
    education into flood resilience. His widespread involvement in these and other groups influences the thinking on future flood response.
  • Intervention - the key to success for Utilities Recorded: Mar 11 2021 34 mins
    Mark French & Simon Wheeler
    During this session, Mark will explain how intervention is the key to success for utilities, using case studies and real life experiences to bring the subject to life.

    Speaker bio - Mark French
    Mark French specialises in loss adjusting within the utilities industry, particularly major incident handling and coordination of claims involving multiple parties.

    Mark’s strength lies in his ability to combine expertise in loss adjusting with his understanding of the underlying issues arising for utility companies. As a result, he is well-placed to handle all aspects of major incident response. This includes leading a highly-specialised team of suppliers, with the capability to tackle the complex issues that arise.

    Having worked with utility clients for over 10 years, dealing with their largest of losses, Mark has been at the forefront of the creation of a unique approach that saves reputational damage, and reduces cost.

    He has spoken at public meetings and recently run a major insurance repair project for a London borough.

    He holds qualifications in insurance, loss adjusting, project management and mental health first-aid.
  • Making claims easier for vulnerable customers using behavioural science Recorded: Feb 25 2021 53 mins
    Lauren Glover, Hannah Dixon & Richard Sheridan
    The importance of understanding how to handle claims from vulnerable customers has never been greater. This webinar will explore:

    i) the extent of the challenge currently faced and the impacts on customers, insurers and claims handlers
    ii) learnings from behavioural science and how this is being deployed in claims handling
    iii) ideas about further actions to improve understanding and solutions

    Delivered by those actively working with customers, charities and the industry, the webinar will provide a practical insight into an important issue.

    Lauren Glover – Specialist Care Manager
    Lauren joined Sedgwick in 2016 and she is our principal customer care specialist. Lauren works with domestic loss customers who, for whatever reason, are finding it difficult to cope with the claims process. She is currently working on a training programme for all colleagues who interact with customers, to help them identify vulnerable risk factors, and where we need to provide additional support.

    Richard Sheridan - Director, Head of Corporate
    Richard takes a leading role in the development of new products and services, ensuring that we understand and meet customers’ needs through innovative service design, delivery and the deployment of technology. He also manages strategic client relationships and is an advocate for innovation across the UK business.

    Hannah Dixon - Client Director
    Hannah recently joined Sedgwick from a global insurer and brings proven expertise in vendor and operational management across multiple lines of business in both the composite and London markets. She is experienced in the design and build of operational claims teams; and relationship management across claims, underwriting, sales, brokers and managing general agents (MGAs).

    Hannah’s role as a board member of Insurance United Against Dementia (IUAD) gives her a unique perspective into how vulnerable customers view the financial services sector.
  • Personal Injury claims in the public sector Recorded: Feb 18 2021 56 mins
    John Colquhoun
    Learning objectives:
    At the end of this event, the delegate will be able to identify:
    • The fundamentals of Method Statements and Risk Assessments.
    • Understanding the implications of managing Method Statements and Risk Assessments.
    • Site working and Method Statements and Risk Assessments.
    • Case study of an alleged personal injury.
    1. Background to the claim following an alleged work at height incident at work.
    2. Discussion of the working practices, methodology and understanding.
    3. Conclusions of the investigation.
    4. Outcome for the Employer and Claimant.

    Speaker biography:

    John Colquhoun is a Chartered Electrical and Electronic Engineer and has over 8 years’ experience of forensic investigation in a wide range of cases throughout the UK and abroad. John carries out investigations and analysis of fires and explosions, electrical and electronic engineering failures, and personal injuries. John has also over 13 years of experience in the telecommunications industry in engineering, commercial and operational management roles and is certified to access onshore wind turbines, tall structures (Tower Climbing, Rescue and RF awareness) and holds an IPAF MEWP’s operator’s license. John has prepared numerous CPR compliant reports and has given evidence as an expert witness in the Royal Courts of Justice, Sheriff Courts (Scotland), a Fatal Accident Inquiry (Scotland) and Institute of Civil Engineering Arbitration.
  • The FCA Test Case judgement: Understanding its impact and consequences Recorded: Feb 4 2021 61 mins
    Damian Glynn, Director, Head of Financial Risks, Sedgwick and Toby Roger, Partner, Clyde & Co
    The ruling from the Supreme Court judgement has now been issued. In this joint webinar with Clyde & Co, we will distil the key elements of the judgement and consider the impact on claims going forward.

    The speakers are Toby Rogers, Partner at Clyde & Co and Damian Glynn, Director, Head of Financial Risk at Sedgwick, who have been closely involved with the FCA test case throughout.
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  • Live at: Sep 9 2021 11:00 am
  • Presented by: Graeme Blackie ACII ACILA
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