Preventing a crisis from being an insurance fraudster's paradise

Presented by

Ian Carman and Nicola Dryden

About this talk

It was Commercial Union that famously said “we won’t make a drama out of a crisis” nearly 35 years ago. Fraudsters have an alternative strapline – “we will make money out of a crisis”. Why? Put simply, it’s about opportunity. They prey upon and exploit human desire to help, support and do the right thing during times of extreme need. During this webinar, Nicola Dryden will put questions from insurers to our director of investigation services, Ian Carman, to understand what we can do to mitigate fraud risks in times of crisis and surge. Ian will look at the way fraud is managed during a surge event and examine how technology can play its part as part of a holistic counter fraud strategy during what are often challenging times both for insurers and their genuine customers.
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