Leslie Farinella, Xyleme COO & John Ragsdale, TSIA Distinguished VP of Technology Ecosystems
Content is a vital competitive advantage, but it’s rarely treated as such. For customer learning content, the push toward a 100% digital experience is creating challenges—and opportunities—for your education services team.
In this webinar, we’ll explore how optimizing the content lifecycle—from content creation, maintenance, and multi-channel publishing, to reuse, personalization, and delivery—can empower your learning organization to scale your content for sustainable growth and personalize content for diverse audiences without creating a maintenance burden for your content teams. This is especially critical as customer success organizations partner with education services to deliver customized learning paths for customer onboarding.
Listen in as John Ragsdale, TSIA Distinguished VP of Technology Ecosystems, and Xyleme COO, Leslie Farinella, discuss how optimizing content operations is vital as organizations seek to expand to new markets and serve diverse audiences at scale.
Lots of organizations look for a WYSIWYG platform or a WYSIWYG authoring tool to solve content challenges, but those can only take you so far. As employees and customers expect content to be personalized, it becomes essential that organizations have the ability to seamlessly deliver a variety of user experiences to keep up with those demands.
Content is a vital competitive advantage, but it’s rarely treated as such. In this session, we’ll explore how optimizing content creation and delivery processes can empower your organization and enable you to scale your content for growth without creating a maintenance burden for your content teams.
Learning content doesn’t just live in an instructor-led training (ILT), virtual instructor-led training (vILT), or eLearning bubble anymore. If you’re developing content, you have to deliver lots of different experiences to different audiences.
And that’s only possible at scale if you embrace omni-channel publishing.
Content is a vital competitive advantage, but it’s rarely treated as such. In this session, we’ll explore how optimizing content creation and delivery processes can empower your organization and enable you to scale your content for growth without creating a maintenance burden for your content teams. Originally recorded at LTDX 2021.
Most organizations don’t have a problem with content personalization on a small scale. When you try to scale it up, however, the maintenance becomes harder and harder to keep up with. Tailoring one piece of content to multiple audiences, roles, products, and experiences leaves you with multiple versions and outputs, all of which need active maintenance. In addition, each of these assets is handcrafted to fit each of those experiences.
Every organization runs into content management challenges when they reach a certain size.
And keeping up with maintenance, updates, and personalization for specific audiences can be too much without the right strategy and structure.
A Component Content Management System (CCMS) is transformational for organizations with large-scale content creation and maintenance needs. Organizational learning is evolving. Instructor-led training, blended learning, e-learning were sufficient for a long time, but that’s not true anymore. As content demands are growing, you need more types of content, and that content needs to be available in different places and formats. A Component Content Management System is the only way to efficiently manage content at scale.
Managing content at the component level (as opposed to the document level) makes content smarter and more powerful by reducing time to market, supporting collaboration across the extended enterprise, and ultimately improving the customer experience.
In this webinar, we’ll explore the top 6 ways a CCMS supports the extended enterprise and helps drive content management ROI across the organization.
Join to learn:
- Why organizations need an enterprise content management strategy
- Six ways technology supports content management at scale
- How to drive content management efficiency and ROI across the extended enterprise
Content personalization is no longer an option—it’s an expectation.
But when serving large volumes of content to diverse audiences, effective personalization is almost impossible (let alone sustainable) without the right strategy and tools in place.
What if it was streamlined and simplified?
In this webcast with the Association for Talent Development, Xyleme COO Leslie Farinella explores why content is the key to any personalization strategy and how taking a component-centric building block approach and implementing the right technology tools allow organizations to effectively personalize content, even on a global scale.
In this webcast, you will learn:
- Three reasons taking a building block approach will help personalization efforts succeed
- Tips for leveraging strategy and technology to address and overcome common personalization challenges
- How reuse and personalization go hand in hand
Xyleme's award-winning content management platform provides a single source of truth, centralizing the entire content lifecycle & empowering organizations to create compelling, dynamic, reusable learning content, personalize it scale, maintain it efficiently, deliver it anywhere & measure its impact.
Content personalization is no longer an option—it’s an expectation.
Whether you’re serving content to internal or external audiences, learners expect content to be personalized to them and their unique needs.
In this session you will learn how Xyleme’s award-winning Learning Content Management System (LCMS) helps enterprise organizations standardize content development, delivery and maintenance processes in order to simplify content reuse and personalization at scale.
With Xyleme, organizations can ensure all learners are being served the right content, in the right format, at the right time—without creating a maintenance burden.
In this joint webinar with Technology Services Industry Association (TSIA), Xyleme COO Leslie Farinella and TSIA VP of Technology Research John Ragsdale break down how to develop, manage, and maintain high-quality content as delivery channels, user expectations, and available technology continue to evolve.
It's critical that modern organizations prioritize their content development, management, delivery, and analysis processes if they want to stay ahead of emerging trends and be prepared to capitalize on new opportunities.
In this webinar with TSIA, we explore how realigning content management processes now can future-proof your content for the new decade, and beyond.
The learning experience has come a long way in providing a relevant, personalized environment for today’s modern learner. However, the majority of the focus has been on the delivery platform and not on the key ingredient — content.
As companies work to develop sustainable, long-term content strategies, it’s important to note that most learning content is being created in-house. This means organizations need to have agile solutions that make it quick and easy for almost anyone to create, manage and distribute content (not just instructional designers).
Does your organization’s content — and content strategy — truly meet the needs of the modern learner?
In this joint webinar with Brandon Hall Group, hosts David Wentworth, Principal Learning Analyst with BHG and Leslie Farinella, Chief Operating Officer at Xyleme, explore the modern learning experience, the current content landscape, designing for the modern learner, and real-world examples of organizations that are doing it right.
In this webinar, Xyleme Sr. Solutions Consultant, Mike Buoy, and Jennifer Rogers, Head of Learning at Anglo American, discussed how learning leaders need to rethink how to create, manage, and deliver content to meet the needs of the modern workforce. Learning organizations must find ways for their content to serve not only in courses, but the entire learning ecosystem.
Watch now to learn about the key elements of content strategy and the shifts in mindset required to move from a course-driven approach to an object-based approach that enables any type of learning, in any context, on any device.
In this webinar, leaders from Cisco share how they were able to create and deliver learning content more effectively by adding Xyleme’s Content Delivery Service to their own award-winning platform to streamline learning content management and delivery.
T-Mobile created an effective learning ecosystem consisting of a broad range of content, processes, and technology all used together to drive performance. T-Mobile’s customer care organization trains 20,000 front line reps and leaders over 22 unique lines of business, in addition to training 17 US call centers and service partner call centers across the globe.
Each of these different audiences has a different learning curriculum designed for its specific business operations — which means T-Mobile updates, maintains, and delivers tons of content on a regular basis. T-Mobile knew it needed a new strategy to manage that content.
When it comes to speed-to-market, it’s critical for T-Mobile to be agile. Here is the case study on how they accomplished this with their learning content ecosystem.
The American College of Cardiology (ACC) provides its members with the education they need to stay licensed, certified, and at the top of their profession. ACC needs an educational strategy that is user-friendly, dynamic, and innovative, allowing members to easily identify their individual knowledge gaps and find educational offerings to close those gaps.
In this case-study webinar, ACC shows how they used YourMembership and Xyleme to build a learning ecosystem to solve their challenges and better prepare for future learning needs.
Our webinars tackle complex content management challenges and break down how our regional, national & global enterprise customers overcome them using both innovative content strategy & the right technology tools.
How Allina Health Cut Content Development Time by 66%Deborah Hardison & Sarah Karel, Allina Health ID Leaders; Stuart Grossman, Xyleme VP of Education & Training[[ webcastStartDate * 1000 | amDateFormat: 'MMM D YYYY h:mm a' ]]47 mins