Hindustan Zinc Ltd moves to e-commerce

オートバイや船外機など様々な商品展開をしているヤマハ発動機株式会社は、これまで国やプロダクトラインごとに行っていた顧客情報の管理をグローバルに統一し、個人情報の管理と顧客理解という２つの観点でカスタマーエクスペリエンス向上をSAPと共に進めています。
本オンラインセミナーでは、ヤマハ発動機においてデジタル戦略を担う藤本氏を迎え、同社が取り組む顧客情報統合基盤の事例紹介と、SAPが実現するこれからの顧客情報統合基盤についてご紹介します。

対象：中堅以上の事業会社に属するマーケティング部門、営業部、経営企画部、情報システム部などカスタマーエクスペリエンス向上に携わっている方

Learn how your organisation can deliver the relevance and personalisation at every in-person and digital touch point across channels, from commerce and marketing to sales and service.

Harssha Shetty, Chief Marketing Officer, Hindustan Zinc Ltd. (HZL) shares the company’s digitisation journey with EVOLVE, India’s first non-ferrous metal buying platform by a producer.

Tapping on the huge potential in India’s Micro, Small & Medium Enterprises (MSME) segment, learn how HZL brought what their customers wanted, such as:

Real-time INR prices
Smaller MOQ size as low as 1 tonne
Direct-to-customer model
The convenience of ordering in just 3 clicks

With their success in the MSME segment, HZL has expanded their online offerings to more customer segments including key accounts.

Don’t miss your chance to join us and hear from Amanda Green, Head of Digital from Laminex on how an 80-year-old brand like Laminex has transformed themselves through digital channels to boost online revenue and enhance the online experience for their customers.

Amanda Green is one of Australia’s top eCommerce talents having made Internet Retailing's Top 50 People in eCommerce list four times. Having successfully developed eCommerce for Nike in Europe and revolutionised the eCommerce business for Nike in Australia, Green also led L’Oréal Australia in its digital transformation for eCommerce. Now at Laminex, she is leading the evolution of their B2B eCommerce and digital operations.

Attend this webinar to learn how you can:

- Simplify your customers’ experiences across the entire buying journey while streamlining your business processes
- Innovate quickly and at scale to respond to dynamic market conditions
- Deliver the best possible buying experience by embedding commerce everywhere to consistently understand and meet your customers’ needs

카카오엔터프라이즈는 카카오의 기술조직 AI Lab 이 분사해 2019년 12월 3일 정식 출범한 신생회사입니다. 신규B2B서비스 사업 출시로, 새로운 프로세스 정의보다는 SAP Sales Cloud 가 제공하는 표준 프로세스로 10주만에 빠르게 구축이 가능했습니다. 추가적으로 SAP CPQ와 Billing 을 활용하여 전반적인 영업 프로세스 일원화를 통해 빠르면 1시간, 늦어도 1주일안에 신규 서비스 출시가 가능해 영업직원의 디지털 편의성을 높이고 효율적인 운영이 가능했습니다.

The COVID-19 pandemic fuels the growth of online business while consumers are kept staying at home and use online channels to purchase goods. Despite the Hong Kong market’s long-standing preference for physical stores, the popularity of e-commerce has risen and shifted more traditional brick-n-mortar business towards online shopping.

In this webinar, we are delighted to bring you a virtual session in partnership with SAI Digital. We will share the best practises on how to accelerate your e-commerce strategy to drive your business growth.

In this webinar, we will discuss:

- Time to market for launching your e-commerce business
- How to optimise the cost and implementation of running an eCommerce with best practices and framework
- Ability to scale and extend the platform to support growing needs
Best practices
- Successful case sharing

This virtual session will be conducted in Cantonese language. Register today and secure your virtual seat!

The global pandemic has reshaped all organisations abruptly. Now more than ever, organisations are looking to rely on digital technologies to build stronger business capabilities, and remain competitive in the new world.

Tune in to this free webinar by SAP Litmos which will focus on how having a robust digital training program can support your organisation through times of challenge and change.

We have also invited one of our customers, Ace Industrial Academy, a local leading engineering design services provider, to share unique challenges that Singapore SMEs generally face when implementing a training program, and how companies can benefit from onboarding a training platform like SAP Litmos.

This webinar will cover these themes:

- Retain and reskill work-from-home employees with online training and resources
- Build adaptability to support employees during times of change
- Support your organisation's broader ecosystem with training
- Onboard quick-to-deploy, low cost training platforms like SAP Litmos to help your business thrive in the post COVID-19 era

Now is the time for businesses to transform and build stronger digital capabilities to seize growth opportunities in preparation for post COVID-19.

Join our expert in this webinar to learn more about SAP Customer Data Cloud solution and how market leaders are reimagining engagements using the power of digital identity.

Learn what you need to do in navigating the legislation changes and putting in place the right technology to enable your organisation to meet data privacy requirements whilst continuing to deliver great experience.

On behalf of Marketing Magazine and SAP, we are delighted to invite you to our latest webinar session.

This exclusive online discussion will probe the ideas behind and effective strategies for driving online business growth and profitability in today’s adoption of a new normal. COVID-19 was the kick many companies across Hong Kong needed to take their first real steps online. In addition to modifying their staff interactions by implementing work-from-home measures, businesses have begun grappling with how to achieve maximum business efficiency, growth, and productivity in digital spaces.

During this webinar, we will focus on how and what companies can do to further improve their business ventures in the online world and examine what challenges they now face.

Joining us as presenters will be Jeffery Hau, Director of Prizm Group and Wafer Wong, Customer Centre of Experience from SAP Customer Experience. Both will share their ideas, experiences and challenges faced in successfully initiating online business models. They will also impart the lessons learned during crisis, and explain why we shouldn’t go back to the way business was done before.

Key topics to be addressed:

- How can companies manage and plan for their online strategies in ways that will contribute to their business growth?
- What are the typical online challenges that companies will face during and after crisis and how can they solve them?
- What tools can be used to increase productivity and profitability through online initiatives?
- How does one adapt with the times presented without giving teams whiplash?

Learn how a connected service management strategy can help you to provide outstanding customer experience, improved asset up-time and a motivated team who can excel at their work.

We all know 2020 has presented businesses with tremendous challenges. But in this webinar, don’t expect to hear the usual platitudes.

You’ll get insight and practical advice on how to move your business forward from two long-time industry experts who also happen to be friends. Come for the knowledge and stay for the banter.

Guest speaker Kate Leggett, VP and Principal Analyst at Forrester Research, and Esteban Kolsky, Chief Strategy Officer for SAP CX, discuss the real impact COVID-19 is having on business and how companies are doubling down to help their customers. They don’t stick to a script as they share their views on the role next-generation CRM for sales and service plays as companies look ahead to the future.

We have arrived at the next wave of customer experience evolution, just that this came without warning and without a grace period. Customer experience will never be same again amid the recent worldwide-pandemic that has left no one person unimpacted. 
 
What new customer expectations that have been formed and how realistic are they? How should businesses rise up to those expectations? What are some of tough decisions that businesses must make to survive and thrive in this reality? What is the vision for customer experience for the coming year?
 
Join our all-star panel discussion as they bare it open and keeping it real on how they have been dealing with the crisis, the lessons learned, and the aspirations for what’s ahead.

The recent COVID-19 pandemic has prompted unanticipated operational changes, forcing organisations to adjust to new ways of doing business, including the implementation of remote working environments.

Companies need to rapidly build a business model that keeps their remote teams—employees and partners—engaged by sharing real-time tactics around day to day business in the new normal, as well as improve their professional knowledge around how to sell and service remotely.

Join Craig Weiss, CEO and Lead Analyst for The Craig Weiss Group and FindAnLMS, and Peter Cizik, VP Business Development at SAP Litmos, as they discuss how companies can engage and upskill their employees to drive results and guarantee employee safety and success.

With the coronavirus continues to wreak havoc on supply chains, every B2B business that’s involved in global trade around the world are impacted by reductions in output, labour, and production disruptions. Business as usual is not an option. You can relate to this.

Yet your B2B customers and their customers are relying on you to run smoothly. You need to synchronise your business systems and distribution centres to ensure online product information is constantly updated in real-time.

So how can you navigate around this crisis to sustain your B2B business? With no clarity of how long this pandemic will last, this might very be the perfect time to assess your existing digital commerce need and capability

Join us in an upcoming CXPERTISE virtual session, featuring Farrukh Shad, SVP Retail Strategy & Global eCommerce at Schneider Electric, Sandeep Sharma, Chief GM Branding at Indian Oil, Ajit Aras, Executive Vice President at Sharp Electronics, as well as Ben Nottle of SAP Customer Experience where we will discuss the impacts of COVID-19 crisis on B2B commerce and what you can do about it.