Volkswagen Australia, Frucor Suntory, DTDC Express Ltd: Keeping it real
Scott Russell | Brigid Archibald | Jason Bradshaw | Fernando Battaglia | Mrinal Chakraborty
About this talk
We have arrived at the next wave of customer experience evolution, just that this came without warning and without a grace period. Customer experience will never be same again amid the recent worldwide-pandemic that has left no one person unimpacted.
What new customer expectations that have been formed and how realistic are they? How should businesses rise up to those expectations? What are some of tough decisions that businesses must make to survive and thrive in this reality? What is the vision for customer experience for the coming year?
Join our all-star panel discussion as they bare it open and keeping it real on how they have been dealing with the crisis, the lessons learned, and the aspirations for what’s ahead.