Customer Experience Predictions and Best Practices for 2021

Presented by

Michelle Turner, Product Strategy at Stratifyd

About this talk

2020 proved predictions are a fool’s errand, but here we are, at it again. Join us as we discuss our Customer Experience predictions and the industry best practices companies are using to deliver experiences rooted in new priorities like trust and safety. In this webinar, we’ll be helping you answer the timely questions behind the biggest challenges and opportunities in 2021 and beyond and arm you with actionable best practices for the year to adopt in the year ahead Download our latest eBook! HTTP://

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Stratifyd is the only Experience Analytics Platform powered by Smart AI. Our Smart AI takes the burden of manual analytics off your team, proactively surfacing hidden experience signals and themes 24/7, so your business can stay ahead of your customers and the competition.