Kurt Trauth,VP of Experience Strategy, Stratifyd, Guest Speaker Faith Adams, Senior Analyst , Forrester
Are you struggling to work across the different departments, tools, and channels that make up the customer experience at your company? In the era of Covid-19, the challenges around Customer Experience have been amplified and finding adaptable strategies is more urgent than ever.
In this webinar, we’ll be showing you how companies can become insights driven across multiple departments in 2021—without breaking the bank. To show tangible business results in this environment, CX teams will need to adapt new ways of measuring impact that matters to executives beyond traditional CX beacon metrics.
Join Kurt Trauth, Vice President of Experience Strategy at Stratifyd, and guest speaker Faith Adams, Senior Analyst Serving Customer Experience Professionals for Forrester, as they walk you through how to overcome the three biggest challenges facing CX teams this year. In this webinar, you will:
* Hear stories of how top brands have successfully addressed these challenges recently
* Learn practical tips you can use this year to deliver greater ROI from your CX efforts
* Discover the ways CX leaders are empowering their teams with new experience analytics tools and strategies