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Best Practices for Solving the Three Biggest Challenges Facing CX Teams in 2021

Are you struggling to work across the different departments, tools, and channels that make up the customer experience at your company? In the era of Covid-19, the challenges around Customer Experience have been amplified and finding adaptable strategies is more urgent than ever.
In this webinar, we’ll be showing you how companies can become insights driven across multiple departments in 2021—without breaking the bank. To show tangible business results in this environment, CX teams will need to adapt new ways of measuring impact that matters to executives beyond traditional CX beacon metrics.

Join Kurt Trauth, Vice President of Experience Strategy at Stratifyd, and guest speaker Faith Adams, Senior Analyst Serving Customer Experience Professionals for Forrester, as they walk you through how to overcome the three biggest challenges facing CX teams this year. In this webinar, you will:

* Hear stories of how top brands have successfully addressed these challenges recently
* Learn practical tips you can use this year to deliver greater ROI from your CX efforts
* Discover the ways CX leaders are empowering their teams with new experience analytics tools and strategies
Recorded Feb 25 2021 56 mins
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Presented by
Kurt Trauth,VP of Experience Strategy, Stratifyd, Guest Speaker Faith Adams, Senior Analyst , Forrester
Presentation preview: Best Practices for Solving the Three Biggest Challenges Facing CX Teams in 2021

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  • How AI Delivers More Value from These 5 CX Use Cases Mar 25 2021 3:00 pm UTC 30 mins
    Vanessa Sorenson, Sr. Product Marketing Lead, Stratifyd
    You’ve been hearing the hype of Artificial Intelligence for years, and now it seems to be a part of every solution. But not all Artificial Intelligence is created equal. So how do you know whether you need to invest in AI to help solve your unique Customer Experience challenges today?

    In this workshop, we will introduce you to the concept of Smart AI and help you become a savvier AI buyer (and user). For CX leaders, we’ll walk you through the effects of AI on your customer’s experience, including an honest discussion of the real-world impact adopting these technologies will have on your team and the pitfalls to avoid.

    Join Stratifyd’s Vanessa Sorenson, [title], as she breaks down the critical ways that Artificial Intelligence can impact your bottom-line CX goals:

    Build greater brand loyalty by prioritizing opportunities for CX improvement

    Improve customer retention and recovery by uncovering key drivers of customer attrition and trigger alerts to take quick actions

    Deliver rapid insights to Product, Marketing, and Contact Center teams

    And more—specifically, two more!
  • Best Practices for Solving the Three Biggest Challenges Facing CX Teams in 2021 Recorded: Feb 25 2021 56 mins
    Kurt Trauth,VP of Experience Strategy, Stratifyd, Guest Speaker Faith Adams, Senior Analyst , Forrester
    Are you struggling to work across the different departments, tools, and channels that make up the customer experience at your company? In the era of Covid-19, the challenges around Customer Experience have been amplified and finding adaptable strategies is more urgent than ever.
    In this webinar, we’ll be showing you how companies can become insights driven across multiple departments in 2021—without breaking the bank. To show tangible business results in this environment, CX teams will need to adapt new ways of measuring impact that matters to executives beyond traditional CX beacon metrics.

    Join Kurt Trauth, Vice President of Experience Strategy at Stratifyd, and guest speaker Faith Adams, Senior Analyst Serving Customer Experience Professionals for Forrester, as they walk you through how to overcome the three biggest challenges facing CX teams this year. In this webinar, you will:

    * Hear stories of how top brands have successfully addressed these challenges recently
    * Learn practical tips you can use this year to deliver greater ROI from your CX efforts
    * Discover the ways CX leaders are empowering their teams with new experience analytics tools and strategies
  • Customers are talking, are you listening? CX Insights from Speech Analytics Recorded: Feb 18 2021 41 mins
    Kurt Trauth, SVP of Customer Experience + Strategy
    Customers are talking, but are you listening? With more channels and interactions than ever before, Contact Centers face a steep challenge in the future to manage more customer experience. But the reward for teams that can uncover hidden insights in their data extends far beyond cost savings. Today, insight and action-focused analytics platforms are helping Contact Center and Customer Experience teams deliver value across the organization.

    Join us for a 45-minute webinar with Kurt Trauth, SVP of CX Strategy and Analytics at Stratifyd as he walks you through the way Contact Center and CX teams are using unified interaction and behavior analytics to tear down the silos and work towards omnichannel nirvana.

    In this webinar, you’ll be able to:

    *Dive into use cases showcasing the ways companies uncover hidden insights into customer and employee experiences

    *See how text, speech, and sentiment analytics are improving CX teams’ understanding of the customer

    *Learn how these new insights are driving ROI beyond the traditional Contact Center metrics
  • Customer Experience Predictions and Best Practices for 2021 Recorded: Jan 28 2021 37 mins
    Michelle Turner, Product Strategy at Stratifyd
    2020 proved predictions are a fool’s errand, but here we are, at it again.

    Join us as we discuss our Customer Experience predictions and the industry best practices companies are using to deliver experiences rooted in new priorities like trust and safety.

    In this webinar, we’ll be helping you answer the timely questions behind the biggest challenges and opportunities in 2021 and beyond and arm you with actionable best practices for the year to adopt in the year ahead

    Download our latest eBook!
    HTTP://bit.ly//6waysebook
Stratifyd
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  • Title: Best Practices for Solving the Three Biggest Challenges Facing CX Teams in 2021
  • Live at: Feb 25 2021 4:00 pm
  • Presented by: Kurt Trauth,VP of Experience Strategy, Stratifyd, Guest Speaker Faith Adams, Senior Analyst , Forrester
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