Customers are talking, are you listening? CX Insights from Speech Analytics

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Presented by

Kurt Trauth, SVP of Customer Experience + Strategy

About this talk

Customers are talking, but are you listening? With more channels and interactions than ever before, Contact Centers face a steep challenge in the future to manage more customer experience. But the reward for teams that can uncover hidden insights in their data extends far beyond cost savings. Today, insight and action-focused analytics platforms are helping Contact Center and Customer Experience teams deliver value across the organization. Join us for a 45-minute webinar with Kurt Trauth, SVP of CX Strategy and Analytics at Stratifyd as he walks you through the way Contact Center and CX teams are using unified interaction and behavior analytics to tear down the silos and work towards omnichannel nirvana. In this webinar, you’ll be able to: *Dive into use cases showcasing the ways companies uncover hidden insights into customer and employee experiences *See how text, speech, and sentiment analytics are improving CX teams’ understanding of the customer *Learn how these new insights are driving ROI beyond the traditional Contact Center metrics

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Stratifyd is the only Experience Analytics Platform powered by Smart AI. Our Smart AI takes the burden of manual analytics off your team, proactively surfacing hidden experience signals and themes 24/7, so your business can stay ahead of your customers and the competition.