A Buyer's Cheat Sheet to Customer Feedback Management Platforms

Presented by

Kurt Trauth, SVP of Customer Experience Strategy

About this talk

In this webinar, Stratifyd’s Kurt Trauth, SVP of Customer Experience Strategy and Analytics, shares with you everything he wishes he knew to ask before buying multiple CFM Platforms. In his years running Lenovo’s Voice of the Customer program, Kurt worked with multiple CFM vendors, and has many hard-won lessons to help you evaluate your prospective CFM vendors. If you’re on the road to buying your first CFM platform, or putting together an RFP to explore new options, you’ll want to join us for this event. Kurt will: • Recount his experience buying multiple CFM Platforms across several industries; • Share practical advice to create an RFP that ensures your organization gets the right capabilities for your use cases and business goals; • Arm you with critical questions to help you compare key CFM Platform functionality with third-party solutions.

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