Driving Growth and Efficiency with Conversational Intelligence

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Presented by

Kurt Trauth, SVP of CX Strategy and Analytics at Stratifyd, Kjell Carlsson PhD, Principal Analyst at Forrester

About this talk

Join Kurt Trauth, SVP of Customer Experience and Analytics at Stratifyd and guest speaker Kjell Carlsson, PhD, Principal Analyst at Forrester as they show you how to bring conversational intelligence to your contact center and succeed with speech analytics as part of a larger omnichannel strategy. In this webinar, you'll learn: * Critical use cases for conversational intelligence, including automating insights for your team, uncovering omnichannel trends, and augmenting Contact Center coaching and CX improvements * How a smarter generation of speech analytics will help you uncover and automate insights with less effort on your part * How companies are bringing together speech analytics with operational and other unstructured data to create a holistic view of the customer and employee experience

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Stratifyd is the only Experience Analytics Platform powered by Smart AI. Our Smart AI takes the burden of manual analytics off your team, proactively surfacing hidden experience signals and themes 24/7, so your business can stay ahead of your customers and the competition.