Join Kurt Trauth, SVP of Customer Experience and Analytics at Stratifyd and guest speaker Kjell Carlsson, PhD, Principal Analyst at Forrester as they show you how to bring conversational intelligence to your contact center and succeed with speech analytics as part of a larger omnichannel strategy. In this webinar, you'll learn:
* Critical use cases for conversational intelligence, including automating insights for your team, uncovering omnichannel
trends, and augmenting Contact Center coaching and CX improvements
* How a smarter generation of speech analytics will help you uncover and automate insights with less effort on your part
* How companies are bringing together speech analytics with operational and other unstructured data to create a holistic view
of the customer and employee experience