How You Can Be a Better Leader in the Contact Center with AI

Presented by

Samantha Richey, Sr. Director of Rev. Marketing/Operations at Stratifyd, Dave Cebrowski, Sales Engineer at Stratifyd

About this talk

Advances in Artificial Intelligence are helping Contact Center leaders overcome some of the biggest challenges: Improve efficiency supporting agents to improve retention and scaling efforts like monitoring and coaching. With so many solutions promising AI capabilities, how do you make yourself a savvy buyer and deployment wizard without being a data scientist? With no-code AI solutions, all of these things can be tackled without waiting for a data science team to get to it. In this webinar, join Dave Cebrowski, Sales Engineer at Stratifyd, and Samantha Richey, Senior Director of Revenue Marketing & Operations as they help you navigate the reality of buying and deploying AI for the Contact Center. Drawing on their experience as Contact Center leaders, Dave and Samantha will show you: • Critical use cases for AI in the contact center including interaction sentiment, providing real-time feedback and agent coaching, monitoring for risk and compliance issues, and more • Key concepts and practices you need to adopt to make the most of your AI investment • How companies today are making AI part of their Contact Center workflows.

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Stratifyd is the only Experience Analytics Platform powered by Smart AI. Our Smart AI takes the burden of manual analytics off your team, proactively surfacing hidden experience signals and themes 24/7, so your business can stay ahead of your customers and the competition.