How AI Reduces Friction in FinServ Customer Experience

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Presented by

Kurt Trauth, SVP of CX Strategy and Analytics at Stratifyd

About this talk

It’s not enough to identify when fraud is happening: FinServ companies need to understand how it happened. In this talk, you’ll see how unstructured customer feedback data from sources like social media, customer surveys and even CFPB complaints can provide invaluable data for tackling fraud. Learn how AI is helping bring CX and Fraud teams together to improve the way customers experience your brand.

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Stratifyd is the only Experience Analytics Platform powered by Smart AI. Our Smart AI takes the burden of manual analytics off your team, proactively surfacing hidden experience signals and themes 24/7, so your business can stay ahead of your customers and the competition.