Building An AI & ML Strategy For The Future Of Finserv Companies

Presented by

Kurt Trauth, SVP of Customer Experience Strategy and Analytics at Stratifyd

About this talk

Unstructured data sources like Voice-of-Customer feedback constitute up to 80% of the data in your company. Join us to discuss how FinServ companies should leverage unstructured data in combination with structured data, and the opportunities at hand for teams that can strategically combine data, Artificial Intelligence, BI and automation. In this webinar, Kurt Trauth, SVP of CX Strategy and Insights at Stratifyd, will discuss his insights into the unique opportunities of unstructured customer data from his time in CX, including as the former head of USAA’s Voice of the Customer program. You’ll learn about: How AI, machine learning and humans can work together to tackle the challenge of turning unstructured data into valuable insights Use cases for AI & ML applied together to tackle issues like risk/compliance and complaints across multiple customer touch points The strategic capabilities and skillsets necessary to include unstructured data in your short and long-term CX strategy

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Stratifyd is the only Experience Analytics Platform powered by Smart AI. Our Smart AI takes the burden of manual analytics off your team, proactively surfacing hidden experience signals and themes 24/7, so your business can stay ahead of your customers and the competition.