Unstructured data sources like Voice-of-Customer feedback constitute up to 80% of the data in your company. Join us to discuss how FinServ companies should leverage unstructured data in combination with structured data, and the opportunities at hand for teams that can strategically combine data, Artificial Intelligence, BI and automation.
In this webinar, Kurt Trauth, SVP of CX Strategy and Insights at Stratifyd, will discuss his insights into the unique opportunities of unstructured customer data from his time in CX, including as the former head of USAA’s Voice of the Customer program. You’ll learn about:
How AI, machine learning and humans can work together to tackle the challenge of turning unstructured data into valuable insights
Use cases for AI & ML applied together to tackle issues like risk/compliance and complaints across multiple customer touch points
The strategic capabilities and skillsets necessary to include unstructured data in your short and long-term CX strategy