Budget and Goal Set Like A Pro for CX Analytics in 2022

Presented by

Lorraine Schumacher, CCXP, Kurt Trauth, SVP of CX Strategy and Analytics at Stratifyd

About this talk

The last two years have proven that Customer Experience is critical. As we move into 2022, how can you ensure that you’re analyzing your large volumes customer feedback data efficiently and deriving the insights you need to keep pace with customer needs and expectations? Setting the right goals—and budget—today can ensure you’ve got everything you need to deliver maximum value today while setting yourself up for tomorrow. Join Lorraine Shumacher CCXP, CX Executive Advisor, and Kurt Trauth, SVP of Customer Experience Strategy & Analytics at Stratifyd, as they help you understand and set achievable goals for AI Analytics to power your CX program. Learn more about • How to evaluate the current CX Analytics technology and needs for your business, • Tips for growing your influence (and budget), • Strategically developing your CX analytics capabilities without breaking the bank.

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Stratifyd is the only Experience Analytics Platform powered by Smart AI. Our Smart AI takes the burden of manual analytics off your team, proactively surfacing hidden experience signals and themes 24/7, so your business can stay ahead of your customers and the competition.