What happens to a company that is going through a mission-critical change programme when a global crisis hits and they have to respond? Simon Badley, CEO of market-leading insurance software business, Open GI shares an open and frank appraisal of the highs and lows that even an experienced leader can face when 'change is within change'. Not all of it is pleasant and 'good news', but all of it is informative and insightful, and hugely valuable if your organisation is currently grappling with this challenge.