CCaaS from Home: Minimize Disruption to Your Agents and Customers

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Presented by

Ed Winfield, Jon-Joe Young, Will Blanchard

About this talk

In this first video in our CCaaS from Home series, we looked at methods for minimizing service disruption that can affect both contact center agents and customers. Both sets of stakeholders require consistency to meet their customer service, support, and experience goals. However, the move to remote working creates significant change in both operations and technology needed to deliver great customer engagement and experience. Watch this video to learn how Content Guru's Contact Center-as-a-Service (CCaaS) solution makes the transition from on-prem, hardware-based call centers seamless. Read on: https://bit.ly/3i4nXno

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