CCaaS from Home: Minimize Disruption to Your Agents and Customers

Presented by

Ed Winfield, Jon-Joe Young, Will Blanchard

About this talk

In this first video in our CCaaS from Home series, we looked at methods for minimizing service disruption that can affect both contact center agents and customers. Both sets of stakeholders require consistency to meet their customer service, support, and experience goals. However, the move to remote working creates significant change in both operations and technology needed to deliver great customer engagement and experience. Watch this video to learn how Content Guru's Contact Center-as-a-Service (CCaaS) solution makes the transition from on-prem, hardware-based call centers seamless. Read on:

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New and on-demand content from the customer experience gurus and experts at Content Guru, the global leader in Contact Center as a Service (CCaaS) for enterprises of all sizes. If it’s about customer experience programs, customer engagement issues, and cloud contact center technologies and solutions, this channel is where CX and IT teams will find it!