Case Study: A University’s Path to a Cloud Contact Center

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Presented by

John Clayton, University of Huddersfield, and Martin Taylor, Deputy CEO and Co-Founder of Content Guru

About this talk

In 2020, many universities found their legacy on-premise contact centers could not scale to meet the increased demand, let alone enable WFH, incurring huge revenue losses. For the innovative University of Huddersfield, losing high-value new students wasn’t acceptable. Within just eight weeks, they rolled out a cutting-edge cloud contact center solution that allowed them to sail through clearing season, fill classes with students, and pave the way to further digital transformation. In this webinar, join John Clayton from the University of Huddersfield, and Martin Taylor, Deputy CEO and Co-Founder of Content Guru to learn: • Why cloud technology is the answer, • How an omni-channel CCaaS solution with an in-built customer data platform helps, and • Real-life advice to ease the transition for IT, supervisors, and agents.

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