Building a Foundational CCaaS: A Conversation with Art Schoeller of Forrester

Presented by

Art Schoeller (Forrester) and Andrew Casson (Content Guru)

About this talk

In the cloud contact center space, one debate has raged since the beginning of the information age: which is better, purchasing a set of best-of-breed SaaS apps or an end-to-end SaaS solution? Faced with a choice between the two, businesses often find themselves asking the same questions: 1. How can we benefit from having a set of best-of-breed solutions, without the inevitable dislocation of switching between them all? 2. What scope does an end-to-end solution give us for innovation and future technology change? 3. Is it possible to combine the benefits of both approaches to best suit our business’s needs? In our latest BrightTALK webinar, we’ll be joined by leading Forrester analyst, Art Schoeller, who will walk you through the advantages and disadvantages of both best-of-breed and end-to-end cloud communications solutions. Join us there to work out which option is best for your business.

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