Guide to Fighting Insurance Fraud Post-Pandemic

2020-2021 jumpstarted the insurance’s entry into the digital age in Asia with ground-breaking changes, including unprecedented digitalization and rapidly evolving customer expectations. However, even as insurers rise to the challenge of limited close-contact engagement with clients, it has also introduced faced new challenges including a rise in fraudulent behavior. Asia-Pacific accounts for the highest percentage of the estimated US$1 billion insurance claim fraud. The lack of time, resources, and scale to combat the problem may mean continued losses. Our speakers tackled some of the most critical challenges insurance firms and healthcare providers in Asia will face amid an accelerating mutation of the pandemic and hospitals in some ASEAN countries. Key highlights shared: • The evolution of insurance fraud schemes during the pandemic • Identify some of the impacts that have been felt by insurance carriers • How to protect against these new forms of fraud Speakers: - Kenneth Koh, Head of Industry Consulting, APJ, SAS - Cathy Zhang, Head L&H Claims | Director, Life & Health Business Management, Swissre Asia - Darwin De Guzman, Head of Information Security, AIA Philippines - Nirmal Paul, VP and Head - Fraud Prevention Unit & Claims Investigation, Bajaj Allianz Life Insurance Company Ltd.