CET [Ep.5] How Cloud & CPaaS Drive CX Success, Even for On-Premises Platforms

Customer Engagement Transformation [Ep.5] CX Transformation: How Cloud & CPaaS Drive Success, Even for On-Premises Platforms A continuing debate at many companies is whether to move fully or partially to the cloud contact center. And for those already there, they’re always evaluating new ways they can benefit from the cloud. About 48% of contact centers are using cloud platforms, whether multi-tenant CCaaS or single-server hosted and managed. And nearly half of those using cloud contact center say the implementation was better than expected. At the same time, 22% of those who have moved to the cloud say they prefer on-premises—and 7% of those changing architectures by 2022 are moving back to on premises. With the increasing focus on customer interactions, CX leaders want to leverage architecture decisions to provide the best return on investment. This webinar will help guide companies on their CX architecture decisions, addressing the following: - If you’re platform is on-premises, is it time to move to the cloud? - How can you leverage the cloud without moving the entire platform? - How does CPaaS fit into the CX architecture decision? - What real-world benefits are organizations seeing in the cloud—and on-premises?