5 Ways AI is Generating Loyalty and Upsell Among Key Customers

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Presented by

Robin Gareiss, CEO and Principal Research Analyst, Metrigy

About this talk

Winning new customers is part of the battle; keeping them and growing the relationship is the other. AI-enabled CRM and sales-enablement tools help automate advancement of sales cycles. But once you’ve hit “closed-won,” how do you ensure the customer stays loyal and engaged, while buying more products and services. During this webinar, join Metrigy CEO Robin Gareiss, who has conducted research with thousands of organizations to understand how they are using AI to increase the value of their customers—and what measurable results they have found. She will cover: - When should you use AI—and when should you hold off? - What types of AI are best for driving revenue and increasing customer satisfaction? - How can you continuously improve the value of your customers, by pairing AI analytics with the human touch? - What are the actual revenue increases companies have found in using AI?
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Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies. Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies: Digital transformation and digital workplace, Unified Communications & Collaboration (UCC), Customer Experience (CX) and contact center, Artificial intelligence and analytics.