Adopting AI for Consumer Insights

Presented by

Robin Gareiss, CEO and Principal Research Analyst, Metrigy

About this talk

More than 70% of organizations are using AI to help them serve customers and improve customer service agent performance. But AI is a loaded acronym--adopting AI can mean dozens of things! Join this webinar to learn how companies are using AI in their customer interactions, and also learn: - Which types of AI are the most prevalent, and which are poised for big growth? - What insights do companies get by using AI? - Where does analytics fit into the picture?

Related topics:

More from this channel

Upcoming talks (1)
On-demand talks (40)
Subscribers (2889)
Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies. Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies: Digital transformation and digital workplace, Unified Communications & Collaboration (UCC), Customer Experience (CX) and contact center, Artificial intelligence and analytics.