Biometrics to Improve Customer Experience

Presented by

Robin Gareiss, CEO and Principal Research Analyst, Metrigy

About this talk

Companies are flocking to voice biometrics and facial recognition for customer interactions. These technologies identify customers quickly, and save on average 30 to 60 minutes on each call or video interaction. Join this webinar to learn: - What are companies plans to use biometrics? - What's driving them to use them, and how secure is it for identity management? - Who are the players in this space? - What value to companies find in using biometrics?

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Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies. Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies: Digital transformation and digital workplace, Unified Communications & Collaboration (UCC), Customer Experience (CX) and contact center, Artificial intelligence and analytics.