Robin Gareiss, CEO and Principal Research Analyst, Metrigy
Self-service technologies are one of the top CX transformational activities underway. Organizations must modernize and regularly update their self-service knowledge bases to deliver a sold customer experience. During this webinar, you'll learn:
- Who are the key knowledge base providers?
- What are the best practices in modernizing a knowledge base?
- How does AI play a role?
- How are knowledge bases helping both customers and employees?