MetriStar Top Providers for Customer Interactions

Presented by

Robin Gareiss, CEO and Principal Analyst, Metrigy

About this talk

Metrigy's MetriStar awards recognizes those providers who are both highly rated by their customers, and whose customers have achieved measurable success for their investments. The awards are based on data gathered from hundreds of IT and customer experience leaders in North America, Western Europe, Southeast Asia, and Australia. Metrigy will announce the Top Providers in several areas of Customer Experience technologies, including: -Contact center platforms -AI development platforms for CX -Conversational AI (chatbots/virtual assistants) -Self-service knowledge bases -Workforce optimization suites -CPaaS platforms -CC Management tools (segment to provisioning and performance) -Headsets -Voice biometrics -CX analytics platform During this webinar, we will review the top providers in each area, based on real-world data from their customers.

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Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies. Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies: Digital transformation and digital workplace, Unified Communications & Collaboration (UCC), Customer Experience (CX) and contact center, Artificial intelligence and analytics.