New Year. New Resolutions for UC Management

Presented by

Irwin Lazar, President and Principal Analyst, Metrigy; Pascal Moindrot, COO, Kurmi Software

About this talk

The UC landscape is one of increasing complexity as IT leaders address multiple challenges including cloud migration, an ever expanding array of collaboration applications, and the need to optimize operations to ensure high-quality, secure, end-user experiences. Large companies especially must navigate these waters as they increasingly support a distributed, hybrid workforce, and as they integrate cloud calling platforms with SIP services. In this webinar we’ll share Metrigy’s insights, based on data gathered from hundreds of organizations, to provide metrics-based guidance as to how organizations can meet these challenges and gain tangible benefits by proactively addressing service management.

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Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies. Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies: Digital transformation and digital workplace, Unified Communications & Collaboration (UCC), Customer Experience (CX) and contact center, Artificial intelligence and analytics.