Customer Loyalty: Achieving Results Using Automation

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Presented by

Beth Schultz, VP of Research and Principal Analyst, Metrigy; Michael Skigen, IntelePeer VP of Customer Success

About this talk

Understanding How Communications Experience Automation and CPaaS Fit into Your Customer Engagement Strategy As companies devise their customer engagement strategies, it’s a given that meeting consumer experience expectations requires connections across a wide variety of channels, with seamless movement between channels, and frictionless interactions. But that’s just a starting point. Delivering an exceptional customer service experience––and cementing customer loyalty––requires personalized attention across that journey. That’s where the value of Communications Experience Automation and a CPaaS solution can prove itself time and again. In this webinar, get a status report on CPaaS adoption and success metrics based on Metrigy’s latest research, and discover how to improve customer loyalty. You’ll learn the role automation can play in: - Streamlining staff productivity and reducing customer wait time - Driving customer loyalty with improved routing - Increasing survey engagement and automated responses
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Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies. Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies: Digital transformation and digital workplace, Unified Communications & Collaboration (UCC), Customer Experience (CX) and contact center, Artificial intelligence and analytics.