Customer Experience Transformation (Ep. 2): Self-Service Done Right

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Presented by

Robin Gareiss, CEO and Principal Analyst, Metrigy

About this talk

In at least 30% of interactions, customers start with digital channels without live-agent support. How can you ensure those experiences are managed properly, resulting in a high CSAT score and more revenue? This webinar discusses the key self-service technologies that successful companies are using, how they are managing the customer journey, and how to use AI and analytics to guide both customers and agents.
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Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies. Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies: Digital transformation and digital workplace, Unified Communications & Collaboration (UCC), Customer Experience (CX) and contact center, Artificial intelligence and analytics.