Why Use a Carrier to Deliver Cloud UC and Contact Center Services?

Presented by

Robin Gareiss, CEO and Principal Analyst, Metrigy

About this talk

There are no shortage of technology providers when it comes to cloud communications services. In addition to the specific provider selection, IT and business leaders must decide whether to partner directly with the platform provider or with a traditional network carrier (such as AT&T, BT, Lumen, or Verizon) to provide these capabilities through their own partnerships. This webinar explores the pervasiveness of using carriers, the benefits and disadvantages, and what providers are offering today.

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Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies. Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies: Digital transformation and digital workplace, Unified Communications & Collaboration (UCC), Customer Experience (CX) and contact center, Artificial intelligence and analytics.