What Your Contact Center Agents Need to be Successful

Presented by

Robin Gareiss, CEO and Principal Analyst, Metrigy; JP Dundas, Head of Global Contact Center Alliances, Poly

About this talk

Whether sales or service representatives, ensuring they have the right technology is crucial to their success. This is particularly true as the majority of companies plan to allow hybrid work indefinitely. How can organizations position their employees for success? Are technology stipends the best approach for important devices such as headsets and video cameras? How much freedom should employees have when selecting their devices and overall home office setups? And what should they be spending?

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Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies. Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies: Digital transformation and digital workplace, Unified Communications & Collaboration (UCC), Customer Experience (CX) and contact center, Artificial intelligence and analytics.