Customer Analytics Ep.1: Getting Started With a VoC Program

Presented by

Robin Gareiss, CEO and Principal Analyst, Metrigy

About this talk

Getting feedback directly from customers is incredibly valuable to companies--if they act upon it quickly and wisely. This webinar provides insight into our latest study on customer insights, and how they play a role in improving business metrics. Join us to learn: --How do companies use customer insights? --What tools do they use to get crucial information? --How do both customer and employee performance analytics help improve business metrics? --What are CX leaders doing right and wrong when it comes to insights and analytics?

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Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies. Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies: Digital transformation and digital workplace, Unified Communications & Collaboration (UCC), Customer Experience (CX) and contact center, Artificial intelligence and analytics.