MetriSight Ep.27 - Virsae Tech Guru on Rooting Out Performance Problems

Presented by

Robin Gareiss, CEO and Principal Analyst, Metrigy; Ross Williams, Chief Product Officer, Virsae

About this talk

Ross Williams, chief product officer at Virsae, and Metrigy's Robin Gareiss discuss how today's management platforms can help improve the quality of customer interactions, and take about what's to come with AI, self-service, and more.

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Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies. Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies: Digital transformation and digital workplace, Unified Communications & Collaboration (UCC), Customer Experience (CX) and contact center, Artificial intelligence and analytics.