2023 CX MetriStar Award Winners

Presented by

Robin Gareiss, CEO and Principal Analyst, Metrigy

About this talk

*Webinar has been rescheduled a week* It's time for Metrigy's annual MetriStar CX Awards--based solely on customer sentiment and business success derived from using specific vendors' technologies. Join us to see which providers are doing the best job in a variety of CX technology areas, including: --CCaaS --On-premises contact center platforms --CPaaS --Workforce Optimization (WFO) --Conversational AI --Agent assist --Voice of the Customer (VoC) platforms --Visual engagement apps --Workflow automation --Marketing automation --Contact center platform management --Self-service knowledge bases --CRM --Fraud prevention
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Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies. Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies: Digital transformation and digital workplace, Unified Communications & Collaboration (UCC), Customer Experience (CX) and contact center, Artificial intelligence and analytics.